“I bought an easy-fold electric chair from live well, the steering was not good at all it wandered off to one side and didn't have a lot of power.
I contacted them and they picked it up and took it for repair when they returned it, it was no better I rang Livewll and spoke to a person called Tom he said our engineers would not send it out if it wasn't right.
After I said I would not be calling you if it was. He told me an independent engineering company would come and assess it. They did and confirmed the steering was not right, they took it back and in about a week I received a new chair. It was the same more engineers came out and agreed the steering was not right and they took it back. I rang and spoke with Tom again, he asked if I would like a new chair. I told him I've tried 3 times now and had the same problem and I would like a refund.
I received a refund a while later but not the full amount. I rang Tom and asked why, he then tells me they educated the delivery charge of £19.90, which states on their website free delivery the next day.
Even if it didn't I would have thought after 3 attempts at getting it right they might have given me a full refund.
I have now purchased a new chair from Monarc Mobility which is first class and costs a bit more but like my Mum used to say you only get what you pay for.”
“I didnt buy new from you but purchased one of the automatic fold and unfold. Probablly in transit the worm drive which lifts and lowers the scooter broke (apparentlyit is made of plastic, of all materials for something that has to do such a tough job. It is out for repair but,I understand the engineer who has undertaken to mend it has been, three times, sent the wrong part. The scooter has been off road now for over two months, I do believe, if only to protect your name, you should be more proactive and 'accurate', in the unfortunate but does happen when a Livewell scooter breaks down”
“I was surprised how quick was the service for a wheelchair.I knew when ordered it wasn' t in stock, but after a call, the customer service checked and send it straight, once the stock was refilled. Same , effective way of working, disponibility, clear explanations with a mobility scooter purchesed a year ago.”
“Cancelled delivery of wheelchair due to death of my mother Contatcted livewell 8 times They told me DPD lost wheelchair and promised refund 3 times
Keep getting fobbed off that will be sorted
Still no refund”
“Would never buy from these again , customer service term are horrendous, tried ringing before 2 wks return was due and was told that they where busy and they would get another member team to ring me as she was from another department . Told them the livewell self prapel wheelchair was horrendous, rickety unstandle on public footpaths , and the wheels had a mind off there own and kept coming loose . The snotty nose customer service advisor said they couldn’t see no fault with it and returning . If I’m not satisfied just sell on . No thanks not putting anyone in danger . Plus still waiting for manager to ring me so he or she must be a complete sh*t house to reply by phone or email .
So now my 2 wks are up and now been left with a chair that is no use and I feel unsafe using . They will be hearing from my solicitor and that’s not a threat it’s a promise because basically your taken the p*SS out off disabled people and just robbing them blind off there dignity. Worse company ever”
“I really don’t understand how this company is still open? Who gives them 5star reviews, they deal with mobility products for mostly elderly and it breaks my heart that my grandad has been in very excited for his char and it still has t arrived! I even paid extra for next day delivery! I will not let this go easily they lie so much it’s unbelievable I’ve got recording of every single conversation I’ve had with them, and it’s lies after lies after lies! I will get on to social media as it’s more powerful than leaving review.. this company’s days are over.”
“horrible experience ,waited 3 mths to have my scooter fixed under 24 mths warranty ,3 times they came out only to say they had ordered the wrong part ,not one of them had a clue ,leaving me housebound for this period ,eventually offered me 60% refund after months of haggling and emails ,so far waiting 17 days for money but still no sign of refund ,in my 84 years one of the worst companies i have ever dealt with ,if you notice most of the top reviews on her are anonymous ,basically they wrote them themselves.shamefull the way they brush of disabled people.”
“Outrageous customer service, should be a minus star rating - do yourself a favour and avoid at all costs. Paid over £1000 for a mobility scooter for my 91 year old Mum, when it arrived it had clearly been used, dirty marks on scooter, packaging had a cigarette burn on it and the information booklet had been written on & scored out. Firstly they didn’t believe me when I called to ask why they had sent a used item when I paid for a new one. Had to send photographs to prove my claims, eventually got them to collect it then it took them almost another 4 weeks & about 20 phone calls and emails to refund our cash. They do not reply to emails or return phone calls, It took me threatening legal action before I managed to get my money back. Shoddy shoddy excuse for a company - still waiting on 5 call backs from the customer service manager Sam, he is alway unavailable due to ‘meetings’”
“Purchased a Rise & Recline chair for my 84 year old Father in Law to come out of Hospital on next day delivery. Chair turned up as promised unfortunately within 3 hours the chair failed to adjust an dstuck in the rise position . 9am following morning i spoke to the company who were so sorry and promised to collect and replace the chair as the call was on a Thursday it may run into Monday. Monday not call no chair so i called again to now be informed it would take 10 to 14 days to arrange the swap. I informed this was not suitable and required a full refund. Once again i was told that they would arrange things a would call back first thing Tuesday (Today) NO CALL i rang back and the same girl acknowledged that she hadn't called as promised but had arranged to get the chair collected but no idea when and they would not refund untill they had inspected the 3 Hour old chair !! DISGUSTED that they can supply a chair in 24hrs but can not deal with the issues caused if they are called out”
“DISGUSTED
Be very wary. This company is fine if there are no problems but if a problem with the equipment arises be aware that you will have an uphill battle to get it dealt with properly. They know I am chronically sick and disabled and they treated me like dirt! They talked to me as though I was incapable of understanding whether a scooter is working or not and as though I was about 3 years old!
I purchased a mobility scooter January 2021. From August 2021 it never worked properly. I was eventually sent a new battery pack which did not fit my scooter and then was told that 3 different battery packs had been produced since my scooter had been manufactured so I had to take photographs of my battery pack and scooter battery points which I did and was then told it was very difficult to locate the correct one due to the fact mine was almost extinct just 8 months after purchase! Eventually i did receive a new one but problems continued with the scooter with it letting me down and me having to rely on passers by for help to get it and me home. I requested a refund as it was clearly not fit for purpose which was refused. After approx. 6 months n April 2022 they sent out an engineer who told me there was little he could do and that he bet I wished I could just dispose of it which was exactly right. Anyhow he cleaned the battery points on both my scooter and the battery pack and said there was nothing else he could do. The third time I used it following this it kept stopping and starting and juddering. I contacted Livewell they refused to do anything so I ended up contacting my bank, sent them a copy of all the emails and they took the case on for me and I received an email from Livewell Today that they would arrange collection and immediate refund as my bank demanded. the scooter was eventually collected some 2-3 weeks later but no refund as yet. they refer to terms and conditions which apparently can be located "somewhere" on the internet and they have up to 14 days to refund me following collection. I rang them to chase my refund of in excess of £500 which I need to purchase a replacement scooter I pointed out that I am a qualified lawyer and that this is wrong in law, that any customer has to be provided with written terms and conditions if they wish to rely on them and I was told "Helen just go away!" and she disconnected the telephone call.”
“Bought an instafold mobility scooter. Very pleased with it.
Very dissapointed with after sails service. Phoned 'Livewell' twice and they said they would phone back. They never diid
Ken Barr Still on 01472507851”
“Terrible company and very unkind! Don't use them, look at all the poor reviews, it's true. Ordered for my father in-law, who has been too ill to try it, when he did he fell off (Instafold, Folding Mobility Scooter). It's new in a box, but as it's outside their 28 day returns policy they will not let us return it, there's nothing they can do! I spoke to Steph, she was very nice but sounded embarrassed, she spoke to her manager who refused any help, she would not give me her managers name, that tells it all!”
“PLEASE DO NOT USE THIS COMPANY. Read the other 1 star reviews and take it very seriously. I would also give zero stars if available. I am having to go to court regarding a Livewell Jaunt Plus. I paid for a NEW Livewell Jaunt Plus and they sent me a USED SCOOTER with dog hairs all over it, with a defected battery holder, with soil in the box and on the scooter, it had scuffs and marks all over. The packaging was dirty inside and outside. It smelt terrible. I immediately complained and sent the pictures to them. They kept telling me that they did not receive my email, or the pictures and that there was no record of my discussion with support. I sent the pictures twice using an external service which date stamps it when the pictures are sent and received. They still claim not to have received it. I have evidence that I emailed them and that they ignored my messages. If you try to send items back without them approving it you have to pay nearly £100 and still won't necessarily get your money back. The scooter is faulty and they are refusing to honour the 2 year warranty. I am taking them to court to get this dealt with.
Horrendous company. Please do not use. Save yourself the headache and use a professional company with good customer service.”
“Please do not use this company. Ordered emergency crutches for my elderly mother who couldn’t walk and a bathing aid. Twice the delivery driver failed to deliver the items. Livewell said they couldn’t do anything, they wouldn’t even send out replacement crutches with a different courier. The most useless “customer service” for a company specialising in mobility aids. What a sick joke. Go to Argos instead - Argos deliver crutches in less than 24 hours. Livewell order still hasn’t turned up.”
“Avoid this firm until they sort their tinpot, cowboy courrier company! If you have an account, I would urge you to close it and for any businesses using them, I would recommend you cancel the contract as they are failing your customers.
My terminally ill husband has now been confined to bed for the last 48hrs when this courrier firm, Tuffnells failed to provide the next day delivery service of a riser recliner chair which was paid for on Friday. The initial conversation with Tuffnells agent Darren lack empathy and any sign of service as he just continually quoted their policy to refer back to the supplier, Livewell Today. After numerous emails and telephone calls, I was assured it was on a priority pre-12pm delivery for this morning by their supervisor, Courtney and have to ask a friend to waste her morning sitting in waiting for it and it is now almost 1pm and still no chair. At an already stressful time, this has added anxiety and upset, theit service had been disgraceful.”
“Don’t use this company. They are untrustworthy, they don’t care about their customers, they don’t care about doing the right thing and they completely failed to deliver my product. They left me a couple of days before Christmas with no chair for my disabled father to sit in. I then had to incur an extra £160 to source a similar product elsewhere that would be delivered in time. They had no interest in compensating me for these extra costs that I would not have incurred had they fulfilled my ordered as they said they would. They then started to ignore my mails and it has taken until today to get back the money I paid them in December 4th 2020 and I am still out of pocket for the extra £160. What reputable company behaves that way! Use careco instead. These people really let me and my disabled father down.”
“Can you believe it ...
Can you believe it .... they let me down again my 82 year old father spent all day eagerly awaiting a powered wheelchair and a raising seat, well over £900 quid and next day delivery.....got concerned about 3 o'clock so phoned and it was on the van for delivery that day by 6 ....... NOPE ....phones not manned after 5. I actually hope this company folds”
“Unable to leave ZERO star rating, company happily took £520.10 on 5th July for a bed with up to 7 working days for delivery phoned them every other day promised a call back every time which never came, 82 year-old man sleeping on a single bed propped up to elevate his upper body in order to breathe, absolutely terrible experience I would not wish this company on anyone makes me laugh when the auto answer says we put your health first”
