Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.68

4.7 Rating 446 Reviews

92 %

of reviewers recommend Kingfisher Direct

4.7

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kingfisher Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your review process is better than your delivery process. Not arrived yet!”

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Posted 3 days ago

Hello Edward, thank you for your review. I've had a quick look and our estimated timeframe for delivery for these bins is 7-14 working days, as advertised on our website. These units are made to order and sadly, our review system isn't sophisticated enough to know exactly when an order has been delivered and an automated email is sent out after a few days of receipt of payment. I hope this clears things up for you. But should you need a more accurate timeframe for delivery, our customer service team will be more than happy to look into this for you. You can contact them via email at customerservices@kingfisherdirect.co.uk or by phone on 01777 858009. Many thanks

Posted 3 days ago

“Prompt delivery of a short life shelf expiry date item, and an expired item. Informed Kingfisher immediately. Apologies made, refund given. I advised that Kingfisher should check all their shelf life items before dispatch from their stores or warehouse, which they had already acknowledged. A Customer previously of Kingfisher, hence purchasing again. I like to purchase from local businesses if I can, and family owned UK businesses wherever possible.”

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Posted 1 month ago

“Very poor service. I placed an order on their website, which stated “dispatch time 1-2 days”, but never heard anything for 2 weeks. I gave them a call and was told “if you placed an online order then we may not have seen it”!!!! The advisor then said she would ship the items that day by next day courier. Three days later they arrived…… Beware!”

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Posted 1 year ago

We're very sorry to hear that your experience was not up to the high standard that we strive for at Kingfisher and that your order was not dispached and delivered with in our normal time frames. I can see that our customer service team acted quickly after you contacted us to get your order dispatched only for this to be misrouted by the courier we used and then (frustratingly) delivered on a Saturday. We have investigated why this happened and now put new measures into place to stop this from being happening again in the future. Thanks ever so much for taking the call from our sales manager, Eric Styles and providing us with so much valuable feedback. Please do let us know if you need anything in the future. We would welcome the opportunity to show our normal level of service. Thanks again!

Posted 1 year ago

“I ordered a 50litre grit box, which arrived when it said it would, however I paid for an additional scoop which is not in the box, nor iis there an invoice/any paperwork with it. I would like the scoop to be send on please, and an invoice.”

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Posted 2 years ago

Hi Angela, thank you for your order and for your feedback. Please accept our apologies for the missing scoop and invoice. We usually send our invoices via email to avoid them being lost during transit, however, we shall send a physical one with your replacement scoop just in case you did not receive one at your given email address. Would you please amend your review once received and let us know your thoughts when you have received your order in full? We look forward to hearing your thoughts and apologise once again for this error.

Posted 2 years ago

“I've only received half my order, so I can't really review properly unfortunately I ordered a bin and I was only sent the internal part of the bin”

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Posted 2 years ago

Hi Ben, thank you for your order and for your feedback. The remainder of your order shall be delivered soon, this was sent out separately in error by our warehouse team. Please accept our apologies for this error. However, we look forward to hearing your full review once you have received your order in full.

Posted 2 years ago

“Solely due to ordering on 13/01/2023 with delivery 2-3 working days. 13th was a Friday so thought maybe delivery could be wed/thur but it is now 21/01/2023 Sat. DHL tracking says it was due on 18th but got delayed. Still waiting with no clue as to when delivery actually is. Can’t speak about product for obvious reasons”

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Posted 2 years ago

Hi Elizabeth, thank you for your order and for your feedback. Please accept the apologies for the delay in receiving your order. Our sales manager has spoken to DHL and passed on our grievances. He has also been informed that your consignment is out for delivery today. We look forward to hearing your thoughts on your product and apologise once again for any issues that this may have caused.

Posted 2 years ago

“Ordered 2m but arrived as 2x1m lengths”

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Posted 2 years ago

Hi James, thank you for taking the time to leave us a review. I passed this on to our sales manager, Eric, who spoke with you over the phone. We've passed your comments on to our warehouse staff to ensure the same issue doesn't happen again.

Posted 2 years ago

Kingfisher Direct is rated 4.7 based on 446 reviews