Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.68

4.7 Rating 446 Reviews

92 %

of reviewers recommend Kingfisher Direct

4.7

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kingfisher Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We still havnt received our order .Contact was made to the company regarding tracking the order ,they said they would look into our order and email back. I still have not heard anything.”

Helpful Report

Posted 3 weeks ago

Hi Caroline, thank you for your feedback. I'm really sorry to hear that you experienced delays with your order and that our communication hasn’t met your expectations. This is not the level of service we aim to provide. I've looked into this and our couriers have delivered this now. Please let us know if there is anything else we can do to help.

Posted 3 weeks ago

“I bouth a electric pallet truck 2 mounths ago and its just stop working after 1 months useing and i contact them for warranty becauce its come whit 1 years warranty but still im waiting for respond”

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Posted 1 month ago

“I cannot review this product as we have not received it as yet. it was requested to be delivered between 9-3 MON-FRI. only to have it delivered after these times and over a weekend. so product has now been returned to Kingfisher whilst awaiting delivery again at a different address to ensure someone will be in as amazon is thir courier service.....”

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Posted 7 months ago

“I can’t review the product I ordered because it hasn’t turned up yet ! But your delivery company is terrible . 3 days running someone’s waited in for schedule delivery and no one’s turned up !”

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Posted 8 months ago

“Every lid was cracked But I did not complain because I was desperate fir the boxes.”

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Posted 1 year ago

“An incorrect bin liner was delivered, I then ordered a replacement complete waste bin which has not yet come nor has the first item been collected as promised on Tuesday 1/8/23 J H Robinson Headlam Leisure Ltd DL2 3HA”

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Posted 1 year ago

“Still waiting for delivery”

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Posted 1 year ago

Hi Michael, thank you for your order and for your feedback. A member of our customer service team shall be in contact to investigate this delay for you. Please accept our sincerest apologies for the delay in recieving your order.

Posted 1 year ago

“Not Received Goods ?”

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Posted 1 year ago

Hi Rodney, thank you for your order. I have spoken with our warehouse, and it appears that DX have sadly lost your consignment. Please accept our apologies for this and for the delay in receiving your chutes. Instead of waiting for DX to investigate and figure out where the replacements have gone, our team is dispatching three replacements for you today for delivery tomorrow. If the three missing units are found, we will have them redirected here, so you aren't overflowing with rubble chutes. We look forward to hearing from you again in the future. If there are any further issues, please do not hesitate to contact our sales & customer service team – who shall do their best to assist.

Posted 1 year ago

“I have not received my delivery yet”

Helpful Report

Posted 1 year ago

Hi Golam, thank you for your order and for your feedback. Please accept our apologies for the delay in receiving your order. Our customer service team are investigating the delay in receiving your order and should be in touch today with an update for you.

Posted 1 year ago

“Already rung In to complain. Two items both damaged badly. Packaging was good so they must have been chucked around by delivery firm, assuming they were not packed already damaged.”

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Posted 1 year ago

Hi Julie, thank you for your order and for your feedback. Please accept our apologies for this issue. Our sales & development manager Eric shall be in contact to discuss how best we can make this up to you. We look forward to finding a way to righting this for you as soon as possible.

Posted 1 year ago

“Web site inefficient and no functional connectivity to other business activities such as accounts processing. Deficiencies resulted in my making a duplicate payment for the item processed which to their credit they identified promptly and stated that a refund of the 2nd payment would be made. 17 days later no sign of the refund. The ordered goods were received promptly.”

Helpful Report

Posted 1 year ago

Hi Jeffrey, thank you for your order and for your feedback. Please accept our apologies for the delay in receiving your refund. Our accounts team are looking into this for you now, and you should be able to expect your refund within the next few days. If you have any further problems, please do not hesitate to contact us directly, so we can help as soon as possible. Tel: 01777 858009 – Email: info@kingfisherdirect.co.uk

Posted 1 year ago

“Ordered a 5 tier plastic shelf which had a delivery of 3 working days. Two weeks later when it had not arrived i contacted kingfisher to chase up only to be told that it was out of stock. I will not be using them again.”

Helpful Report

Posted 2 years ago

“Lid of box arrived damaged on Monday I instantly emailed with message and included a photo and mobile number It’s now Wednesday pm and I’ve heard nothing from Kingfisher.”

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Posted 2 years ago

Hi David, thank you for your order and for your feedback. Unfortunately, we're not able to find your email our end. Would you be able to resend the images to sales@kingfisherdirect.co.uk? Once we have received the images, we can then send a replacement out for you as soon as possible. However, please accept our apologies for the condition that your product has arrived in. We look forward to resolving this for you as quickly as possible.

Posted 2 years ago

“I haven't received the grit bin yet and it has been 7 working days. Once I get the bin I will update the review.”

Helpful Report

Posted 2 years ago

Hi Matt, thank you for your order and for your feedback. Please accept our apologies for the early review request. It looks like our system was confused as your order was dispatched in two parts. Your grit bin should be delivered today. Please call our sales team and ask to speak with our sales manager, Eric – if there is anything we can do to make up for the delay. We look forward to hearing from you again soon, and look forward to hearing your thoughts once you have received your order in full.

Posted 2 years ago

“I would like to review Kingfisher when I receive all of my order. Why ask for a review before delivery?”

Helpful Report

Posted 2 years ago

Hi Susan, thank you for your order and for making us aware of this issue. A member of our team should be in contact with you shortly to explain the error. We will be in contact again after the remainder of your order has been delivered and once you have been able to test your products. Please accept our apologies for this error in the meantime.

Posted 2 years ago

“My order was not delivered to me ! And I can't find a section on your site that didn't deliver the product in support !”

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Posted 2 years ago

Hi Andrei, your order confirmation should have been emailed to you along with tracking. I've double-checked this for you and can see that your order was dispatched the following working day with Royal Mail. However, due to their strike actions, I can see that this been delayed. Whilst this is sadly out of our control, please accept our apologies for this delay. However, your order should be delivered soon within the next few working days. Your tracking number is JD424042880GB. You can track this on Royal Mail's website - https://www.royalmail.com/track-your-item#/ If you do have any concerns, please contact our team at 01777 858009 or email in at info@kingfisherdirect.co.uk.

Posted 2 years ago

“Been 6 days and my order still hasn’t arrived”

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Posted 2 years ago

Hi Oliver, thank you for your feedback, and thank you for placing an order with us. We would like to apologise for the delay in receiving your order. We recently had a large influx of orders, and the spike in demand had unfortunately put our dispatch team four days behind schedule. Please contact our sales team before placing your next order with us and reference your order number for free delivery on that order – as a gesture of goodwill from ourselves.

Posted 2 years ago

“Terrible delivery time! Took 3 times as long as they said. Won't be using again.”

Helpful Report

Posted 2 years ago

Hi Joseph, thank you for your feedback and for shopping with us. We are very sorry to have let you down. This long delay was caused by a large influx of orders around the same time that your order was placed. Due to the sudden spike in demand, our warehouse team were unfortunately placed four days behind schedule, which sadly led to the delay in dispatching your order. We would like to apologise for this delay and should you wish to place an order with us in future, please contact our sales team and quote your order number for free delivery on your next order.

Posted 2 years ago

“covid testing kit took 5 days to deliver”

Helpful Report

Posted 2 years ago

Hi Douglas, thank you for taking the time to leave us a review. I know our sales manager, Eric, has been in contact with you to discuss your delivery concerns. The delivery was scheduled for 24 hours, but this wasn't achieved. We've noted this for future to ensure this doesn't happen again.

Posted 2 years ago

Kingfisher Direct is rated 4.7 based on 446 reviews