Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.70

4.7 Rating 422 Reviews

93 %

of reviewers recommend Kingfisher Direct

4.7

Based on 422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kingfisher Direct 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“Bought a 25 litre plastic drum. Excellent quality and fast delivery. Will buy from Kingfisher Direct again.”

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Posted 10 months ago

Hi Alan, thank you for your order and for your feedback. We always aim for great products and great service, so it is excellent to hear your thoughts. We look forward to hearing from you again, soon.

Posted 10 months ago

“Excellent Service as expected.”

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Posted 10 months ago

“After waiting quite a while for the delivery! No fault of Kingfisher, poor courier service the Grit Box arrived It is a very high quality item and looks very sturdy It’s exactly what I wanted and I can see it lasting for many years to come Thank you for the purchase Kingfisher”

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Posted 10 months ago

Thank you for taking the time to provide us with your feedback, we're very sorry to hear about your experience. We appreciate your candidness and your willingness to share your concerns. I can see our customer service team investigated, and they found it was caused by a delay during shipping, but has now been delivered. Thank you for taking the call from our sales manager Eric Styles about the issues with your order. I hope you are happy with your grit bin, but please let us know if there is anything else we can do for you.

Posted 10 months ago

“Every lid was cracked But I did not complain because I was desperate fir the boxes.”

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Posted 10 months ago

“I had made a mistake and ordered the wrong size bin. Eric Syles at Kingfisher was very helpful in sorting out my mistake. Thank you Eric!”

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Posted 10 months ago

Hi Maria, thank you for your order and for your feedback, we're glad that everything was resolved for you. We look forward to hearing from you again soon.

Posted 10 months ago

“Very poor service. I placed an order on their website, which stated “dispatch time 1-2 days”, but never heard anything for 2 weeks. I gave them a call and was told “if you placed an online order then we may not have seen it”!!!! The advisor then said she would ship the items that day by next day courier. Three days later they arrived…… Beware!”

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Posted 10 months ago

We're very sorry to hear that your experience was not up to the high standard that we strive for at Kingfisher and that your order was not dispached and delivered with in our normal time frames. I can see that our customer service team acted quickly after you contacted us to get your order dispatched only for this to be misrouted by the courier we used and then (frustratingly) delivered on a Saturday. We have investigated why this happened and now put new measures into place to stop this from being happening again in the future. Thanks ever so much for taking the call from our sales manager, Eric Styles and providing us with so much valuable feedback. Please do let us know if you need anything in the future. We would welcome the opportunity to show our normal level of service. Thanks again!

Posted 10 months ago

“Quality product at quality price, delivered on time and great service too. Will definitely be buying again when needed.”

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Posted 11 months ago

“Just what needed to charge Motorhome over the road to cover cable”

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Posted 11 months ago

“Quick delivery which was regularly updated which was really helpful. Product was also clearly described and true to description on the website.”

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Posted 11 months ago

Hi Caitlin, thank you for your order and for your feedback. We always aim for excellent service, so it is great to hear about your experience with us! We look forward to hearing from you again in the future.

Posted 11 months ago

“Fast delivery”

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Posted 11 months ago

“Great stackable tubs, easy to use and clean. Order came promptly and well-packaged”

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Posted 11 months ago

“Nothing special to say except, if an order is taken & delivered in time with no hitches it's a 5-star service. Onwards & upwards people!”

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Posted 11 months ago

“The company seems nice and is responsive to queries, but they're using an awful delivery company that don't provide any usable tracking details and are near impossible to contact (and they wont contact you either), so my overall experience has been bad. My order will be at minimum 2 days later than stated and a week after i placed my order.”

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Posted 1 year ago

“Great price , fast delivery”

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Posted 1 year ago

“Easy to order and prompt and efficient delivery. Also good value for money.”

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Posted 1 year ago

“Easy to use website, quick delivery and excellent real-person assistance when needed.”

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Posted 1 year ago

Hi Robert, thank you for your order and for your feedback. We always aim for great service, so it is excellent to hear about your experience with us. We look forward to hearing from you again in the future. - Max

Posted 1 year ago

“Easy to order and super fast delivery”

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Posted 1 year ago

Hi Walter, thank you for your order and for your feedback. We try to make shopping with us as easy and fast as possible, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 1 year ago

“Water tubs came fast... excellent service”

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Posted 1 year ago

Hi Chris, thank you for your order and for your feedback. We always aim for fast and excellent service, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 1 year ago

“Excellent customer service, quick delivery.”

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Posted 1 year ago

Hi Denyse, thank you for your order and for your feedback. We always aim for excellent service, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 1 year ago

“Very reliable company and product quality. Thank you. 60 litre and 30 litre closed head drums are perfect for storing 25kg sacks of various wholefoods at home.”

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Posted 1 year ago

Hi Sam, thank you for your order and for your feedback. We always aim for great products, so it is excellent to hear your thoughts and also hear how they are being used. We look forward to hearing from you again in the future.

Posted 1 year ago

Kingfisher Direct is rated 4.7 based on 422 reviews