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Kingfisher Direct Reviews

4.7 Rating 422 Reviews
93 %
of reviewers recommend Kingfisher Direct
4.7
Based on 422 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Kingfisher Direct Reviews
Anonymous
Anonymous  // 01/01/2019
My order was damaged slightly during delivery. Kingfisher staff were so helpful. They organised a replacement to be delivered and was sent from them the next day.
Helpful Report
Posted 1 year ago
Hi Elizabeth, thank you for your order and for your feedback. We always try to be as helpful as possible, so we're glad to hear that we were able to help so efficiently. We look forward to hearing from you again soon.
Posted 1 year ago
The product was good quality at a reasonable price
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Posted 2 years ago
Hi Sean, thank you for your order and for your feedback. We aim for great value and great quality, so we're thrilled to hear your thoughts. We look forward to hearing from you again soon.
Posted 1 year ago
Solely due to ordering on 13/01/2023 with delivery 2-3 working days. 13th was a Friday so thought maybe delivery could be wed/thur but it is now 21/01/2023 Sat. DHL tracking says it was due on 18th but got delayed. Still waiting with no clue as to when delivery actually is. Can’t speak about product for obvious reasons
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Posted 2 years ago
Hi Elizabeth, thank you for your order and for your feedback. Please accept the apologies for the delay in receiving your order. Our sales manager has spoken to DHL and passed on our grievances. He has also been informed that your consignment is out for delivery today. We look forward to hearing your thoughts on your product and apologise once again for any issues that this may have caused.
Posted 1 year ago
Will use Kingfisher again but won't rely on delivery of 3 working day's, thankfully it wasn't too urgent because it took a week.
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Posted 2 years ago
Hi Ben, thank you for your order and for your feedback. Please accept our apologies for the delay in receiving your order. I can see that was caused due to the strain on our warehouse and our hauliers during the Christmas period. However, rest assured that our delivery service has returned to normal now that demand is winding down. We're glad to hear that we are still worthy of four stars and your continued custom despite this delay. We look forward to hearing from you again soon!
Posted 1 year ago
Great service would recommend
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Posted 2 years ago
Hi Carl, thank you for your order and for your feedback. We always aim for great service, so it is brilliant to hear your feedback. We look forward to hearing from you again soon.
Posted 1 year ago
Good job done by conscientious Driver, went to the trouble of phoning to check address.
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Posted 2 years ago
Hi Malcolm, thank you for your order and for your feedback. We're glad to hear your thoughts on your delivery, as we try to make ordering with us as efficient as possible all the way through. So it is great to hear our couriers were able to maintain this level of service as well! We look forward to hearing from you again soon.
Posted 2 years ago
I haven't received the grit bin yet and it has been 7 working days. Once I get the bin I will update the review.
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Posted 2 years ago
Hi Matt, thank you for your order and for your feedback. Please accept our apologies for the early review request. It looks like our system was confused as your order was dispatched in two parts. Your grit bin should be delivered today. Please call our sales team and ask to speak with our sales manager, Eric – if there is anything we can do to make up for the delay. We look forward to hearing from you again soon, and look forward to hearing your thoughts once you have received your order in full.
Posted 2 years ago
Goods arrived on time, well packaged..no hesitation in using again
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Posted 2 years ago
Hi Robb, thank you for your order and for your feedback. We know sometimes couriers can be a bit heavy-handed, so we like to take extra care when dispatching our products. We look forward to hearing from you again soon.
Posted 2 years ago
Prompt delivery, excellent product
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Posted 2 years ago
Hi Ramin, thank you for your order and for your feedback. We always aim for great products and great service, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.
Posted 2 years ago
Price was definitely the best and was delivered within 3 days of purchase. After making payment, sent an enquiry regarding delivery and got a response first thing in the morning. Will definitely be recommending and ordering again!
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Posted 2 years ago
Hi Towela, thank you for your feedback and for your order. We always aim for great value and great service, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon!
Posted 2 years ago
Very pleased with delivery.. and product very reasonable for price..
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Posted 2 years ago
Hi Jason, thank you for your order and for your feedback. We aim for great service and great value, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.
Posted 2 years ago
I was delighted with my bin - it was exactly what I needed
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Posted 2 years ago
Hi Helen, thank you for your order and for your feedback. We are thrilled to hear that this bin was exactly what you needed. We look forward to hearing from you again soon.
Posted 2 years ago
ordered products online, great products, very good price, item arrived within 3 days. Overall experience outstanding, I would highly recommend to anyone.
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Posted 2 years ago
Hi Timothy, thank you for your order and for your feedback. We always aim for great value and great service, so it is brilliant to hear your thoughts! We look forward to hearing from you again soon.
Posted 2 years ago
Very happy with my purchase
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Posted 2 years ago
Hi Ethel, thank you for your order and for your feedback. We're thrilled to hear your thoughts and look forward to hearing from you again soon.
Posted 2 years ago
Product as required and delivered as stated
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Posted 2 years ago
Hi Stephen, thank you for your order and for your feedback. We look forward to hearing from you again soon.
Posted 2 years ago
Delivery was on time. Delivery staff are very professional, polite and respectful.
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Posted 2 years ago
Hi Rose, thank you for your order and for your feedback. We aim for great service across the whole of our customer's experience, so it is brilliant to hear about your thoughts. We look forward to hearing from you again soon.
Posted 2 years ago
4,8 😊 Very very happy with kingfishers and product of the blue food and water barrels and I would highly recommend it best price and good quality if need be I will use them again
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Posted 2 years ago
Hi Anthony, thank you for your order and for your feedback. We're glad to hear your thoughts regarding your barrels, as we're quite fond of them ourselves! We keep these in high stock, which allows us to keep the price low and provide prompt delivery. So you can expect the same value and swift delivery should you want any more. We look forward to hearing from you again soon.
Posted 2 years ago
I would like to review Kingfisher when I receive all of my order. Why ask for a review before delivery?
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Posted 2 years ago
Hi Susan, thank you for your order and for making us aware of this issue. A member of our team should be in contact with you shortly to explain the error. We will be in contact again after the remainder of your order has been delivered and once you have been able to test your products. Please accept our apologies for this error in the meantime.
Posted 2 years ago
I found just the product I was looking for at Kingfisher Direct ( a good quality 20l barrel with lid). The item description on the site was very useful and ordering was simple and secure. I was impressed by the quick delivery, despite ordering just before a bank holiday. Staff were friendly and efficient when I called to request a pdf invoice for my purchase. Ten out of ten for the product and service. Thanks!
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Posted 2 years ago
Hi Delia, thank you for your order and for your feedback. We always aim for great products and great service, so it is brilliant to hear about your experience with us! We look forward to hearing from you again in the future.
Posted 2 years ago
Arrived quickly and quality looks good
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Posted 2 years ago
Hi Mark, thank you for your feedback and for your order. We always aim for great products and great service, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.
Posted 2 years ago
Kingfisher Direct is rated 4.7 based on 422 reviews