Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.70

4.7 Rating 435 Reviews

93 %

of reviewers recommend Kingfisher Direct

4.7

Based on 435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kingfisher Direct 5 star review on 20th September 2024

Anonymous

Anonymous // 01/01/2019

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“Good fast service”

Helpful Report

Posted 2 years ago

Hi Wendy, thank you for your order and for your feedback. We aim for fast and helpful service, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“I ordered a 50litre grit box, which arrived when it said it would, however I paid for an additional scoop which is not in the box, nor iis there an invoice/any paperwork with it. I would like the scoop to be send on please, and an invoice.”

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Posted 2 years ago

Hi Angela, thank you for your order and for your feedback. Please accept our apologies for the missing scoop and invoice. We usually send our invoices via email to avoid them being lost during transit, however, we shall send a physical one with your replacement scoop just in case you did not receive one at your given email address. Would you please amend your review once received and let us know your thoughts when you have received your order in full? We look forward to hearing your thoughts and apologise once again for this error.

Posted 2 years ago

“Never had dealings with this company before but I am so impressed with the product and the service. Second to none”

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Posted 2 years ago

Hi Michael, thank you for your order and for your feedback. We constantly aim for great service, so it is great to hear your thoughts on your experience with us. We look forward to hearing from you again soon.

Posted 2 years ago

“Ideal replacement case for the original one that broke.10/10”

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Posted 2 years ago

Hi Derek, thank you for your order and for your feedback. We're glad to hear that your product was an ideal replacement. We look forward to hearing from you again soon.

Posted 2 years ago

“I've only received half my order, so I can't really review properly unfortunately I ordered a bin and I was only sent the internal part of the bin”

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Posted 2 years ago

Hi Ben, thank you for your order and for your feedback. The remainder of your order shall be delivered soon, this was sent out separately in error by our warehouse team. Please accept our apologies for this error. However, we look forward to hearing your full review once you have received your order in full.

Posted 2 years ago

“I would recommend to family & friends 100% quality. Packed with care. And delivery was very quick. And great price”

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Posted 2 years ago

Hi Maria, thank you for your order and for your feedback. We always aim for great service during every step of processing your order. So it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Excellent service. Whilst there was a small error with our order, I cannot fault the Customer Service one bit. Amazing assistance and the matter was resolved immediately. Thanks”

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Posted 2 years ago

Hi Michelle, thank you for your order and for your feedback. We always try to provide great service, so it is brilliant to hear your thoughts. We're glad to hear how quickly your error was resolved and look forward to hearing from you again soon.

Posted 2 years ago

“Excellent service, fast delivery product as described and works well. Great communication throughout. Thank you.”

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Posted 2 years ago

Hi S, thank you for your order and for your feedback. We try to be as transparent and as helpful as possible, so it is great to hear your thoughts! We look forward to hearing from you again in the future.

Posted 2 years ago

“Easy website, good price fast service”

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Posted 2 years ago

Hi Bridget, thank you for your order and for your feedback. We know shopping online can be a hassle sometimes, so we try to make shopping with us as easy as possible! We look forward to hearing from you again soon.

Posted 2 years ago

“Excellent service with prompt delivery”

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Posted 2 years ago

Hi Bryanne, thank you for your order and for your feedback. We aim for excellent service, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Excellent product, speedy despatch and excellent service from the delivery drivers.”

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Posted 2 years ago

Hi Neil, thank you for your order and for your feedback. We always aim for great products and great service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Excellent, fast service”

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Posted 2 years ago

Hi Roy, thank you for your order and for your feedback. We always aim for excellent service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Spot on service”

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Posted 2 years ago

Hi Ivor, thank you for your order and for your feedback. We're glad to hear your thoughts on our service and look forward to hearing from you again soon.

Posted 2 years ago

“Lid of box arrived damaged on Monday I instantly emailed with message and included a photo and mobile number It’s now Wednesday pm and I’ve heard nothing from Kingfisher.”

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Posted 2 years ago

Hi David, thank you for your order and for your feedback. Unfortunately, we're not able to find your email our end. Would you be able to resend the images to sales@kingfisherdirect.co.uk? Once we have received the images, we can then send a replacement out for you as soon as possible. However, please accept our apologies for the condition that your product has arrived in. We look forward to resolving this for you as quickly as possible.

Posted 2 years ago

“My order was damaged slightly during delivery. Kingfisher staff were so helpful. They organised a replacement to be delivered and was sent from them the next day.”

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Posted 2 years ago

Hi Elizabeth, thank you for your order and for your feedback. We always try to be as helpful as possible, so we're glad to hear that we were able to help so efficiently. We look forward to hearing from you again soon.

Posted 2 years ago

“The product was good quality at a reasonable price”

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Posted 2 years ago

Hi Sean, thank you for your order and for your feedback. We aim for great value and great quality, so we're thrilled to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Solely due to ordering on 13/01/2023 with delivery 2-3 working days. 13th was a Friday so thought maybe delivery could be wed/thur but it is now 21/01/2023 Sat. DHL tracking says it was due on 18th but got delayed. Still waiting with no clue as to when delivery actually is. Can’t speak about product for obvious reasons”

Helpful Report

Posted 2 years ago

Hi Elizabeth, thank you for your order and for your feedback. Please accept the apologies for the delay in receiving your order. Our sales manager has spoken to DHL and passed on our grievances. He has also been informed that your consignment is out for delivery today. We look forward to hearing your thoughts on your product and apologise once again for any issues that this may have caused.

Posted 2 years ago

“Will use Kingfisher again but won't rely on delivery of 3 working day's, thankfully it wasn't too urgent because it took a week.”

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Posted 2 years ago

Hi Ben, thank you for your order and for your feedback. Please accept our apologies for the delay in receiving your order. I can see that was caused due to the strain on our warehouse and our hauliers during the Christmas period. However, rest assured that our delivery service has returned to normal now that demand is winding down. We're glad to hear that we are still worthy of four stars and your continued custom despite this delay. We look forward to hearing from you again soon!

Posted 2 years ago

“Great service would recommend”

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Posted 2 years ago

Hi Carl, thank you for your order and for your feedback. We always aim for great service, so it is brilliant to hear your feedback. We look forward to hearing from you again soon.

Posted 2 years ago

“Good job done by conscientious Driver, went to the trouble of phoning to check address.”

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Posted 2 years ago

Hi Malcolm, thank you for your order and for your feedback. We're glad to hear your thoughts on your delivery, as we try to make ordering with us as efficient as possible all the way through. So it is great to hear our couriers were able to maintain this level of service as well! We look forward to hearing from you again soon.

Posted 2 years ago

Kingfisher Direct is rated 4.7 based on 435 reviews