Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.68

4.7 Rating 449 Reviews

92 %

of reviewers recommend Kingfisher Direct

4.7

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kingfisher Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“Easy to order , quick delivery and product as expected and strong.”

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Posted 2 years ago

Hi Vaidotas, thank you for your order and for your feedback. We always aim for great service and great products so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“The item is good value and turned up on time. We would recommend.”

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Posted 2 years ago

Hi Andy, thank you for your order and for your feedback. We always aim for great products, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Good product Fast Delivery”

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Posted 2 years ago

Hi Vijaysnih, thank you for your order and for your feedback. We always aim for great products and great products, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“I ordered four metres of heavy duty hose/ cable protector ramp. The online ordering process worked well and shipping and delivery were quickly completed which was great. However the four meters were supplied in one strip which was very tightly bound into a circular bundle approximately 1 metre across causing massive creasing and distortion to the protector. I am still trying (unsuccessfully) to get the creases out so it can lay flat and look like the product in the picture. If I had known that it was going to be so distorted I would have preferred it to be left flat and cut into 4x1 meter sections, or 2x2 meter sections. However the ordering system does not offer that option. A good product and service damaged by a thoughtless method of packing for shipment.”

Helpful Report

Posted 2 years ago

Hi Graham, thank you for your order and for your feedback. Please accept our apologies for the condition in which your protector has arrived. This is not the level of service we hold ourselves to, and your feedback has been passed to our warehouse team for them to look into. Should you ever need any more protectors, you can request them to be cut into different lengths or anything else in the comments section of your order. We always try our best to accommodate requests and will reach out, if we aren't able. We are glad to see that despite the issue, you have rated our company three stars. We look forward to an opportunity to make this up to you - and look forward to hearing from you again soon.

Posted 2 years ago

“Very good quality product at a decent price and also I ordered 4 of the product I bought so the price was then further reduced”

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Posted 2 years ago

Hi Lauren, thank you for your order and for your feedback. We always aim for great products and great value so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Very easy to deal with, products arrived next day! And in prefect condition. They kept me informed with plenty of emails, so very good experience and will be using again for sure.”

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Posted 2 years ago

Hi Jack, thank you for your order and for your feedback. We try to be as transparent and as informative as possible, as we know how shopping online can sometimes be a hassle. We look forward to hearing from you again soon!

Posted 2 years ago

“Spot on exactly as described”

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Posted 2 years ago

Hi Dave, thank you for your order and for your feedback. We try to make our listings as clear and as informative as possible, as we know how it can be a hassle shopping online. We look forward to hearing from you again soon.

Posted 2 years ago

“They told me my item was going to arrive the next day, but made a mistake about stock, so offered an even better product to arrive the next day. Great service indeed!”

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Posted 2 years ago

Hey David, thank you for your order and for your feedback – it is great to hear your thoughts. We always aim for great service, so we're more than happy to compensate if we've made a mistake! We look forward to hearing from you again soon.

Posted 2 years ago

“Very good and quick service, would definetly recommemd them.”

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Posted 2 years ago

Hi Des, thank you for your order and for your feedback. We always aim for great service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Great product quality and prompt delivery - thNk you”

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Posted 2 years ago

Hi John, thank you for your order and for your feedback. We always aim for great service and great products, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Ordered a 5 tier plastic shelf which had a delivery of 3 working days. Two weeks later when it had not arrived i contacted kingfisher to chase up only to be told that it was out of stock. I will not be using them again.”

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Posted 2 years ago

“Good products, easy to find online and quick delivery. Would recommend.”

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Posted 2 years ago

Hi Paul, thank you for your order and for your feedback. We always aim for great products and great service, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“I needed a new grit bin for the development I manage. I did an online order and it arrived within 48hrs. Perfect service, a good product and at reasonable cost.”

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Posted 2 years ago

Hi Ged, thank you for your order and for your feedback. We always aim for great service and great products, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Product does what itsays. Great web site easy to navigate. Delivery fast well wrapped. All good will use again.”

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Posted 2 years ago

Hi Jayne, thank you for your order and for your feedback. We try to make shopping with us as quick and as easy as possible – as we know, shopping online can be hassle. We look forward to hearing from you again soon.

Posted 2 years ago

“Fantastic service will definitely use you guys again .”

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Posted 2 years ago

Hi Sarah, thank you for your order and for your feedback. We aim for great service, so it is great to hear your thoughts! We look forward to hearing from you again soon.

Posted 2 years ago

“Very good service user friendly online service and very quick delivery, will use again”

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Posted 2 years ago

Hi Dan, thank you for your order and for your feedback. We always aim for great service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon!

Posted 2 years ago

“Quick and easy purchase process. Very prompt delivery. Excellent product.”

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Posted 2 years ago

“Very prompt despatch of a well priced aluminium telescopic ladder.”

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Posted 2 years ago

Hi Barry, thank you for your order and for your feedback. We always aim for great service and great value. We look forward to hearing from you again soon.

Posted 2 years ago

“Ease of ordering Had a slight query on delivery dates so rang to discuss, spoke to a very polite chap who answered all my questions. Goods arrived on time and to exact specifications. Two week delivery time was made obvious before ordering so no problem there. All in all a first class service”

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Posted 2 years ago

Hi Matthew, thank you for your order and for your feedback. We always aim for great service and try to make all of our listings as transparent as possible—as we know, ordering online can sometimes be a hassle. It is great to hear about your experience with us, and we look forward to hearing from you again soon.

Posted 2 years ago

“Quick delivery from order to door very good”

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Posted 2 years ago

Hi Clayton, thank you for your order and for your feedback. We try to make shopping with us as easy and as a quick as possible, as we know shopping online can sometimes be a hassle! We look forward to hearing from you again soon.

Posted 2 years ago

Kingfisher Direct is rated 4.7 based on 449 reviews