Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,889 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 30th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bespoke sized loft hatch. Arrived well packaged in 2 weeks and was installed within 30 minutes. Looks to be very well constructed. Very happy”

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Posted 2 years ago

Thank you for your review Graeme, we really appreciate your feedback.

Posted 2 years ago

“50 years DIY experience but I still appreciated good advice. Had to speak on phone 3x for different reasons. Bespoke loft hatch had just 5mm tolerance but fitted fine. Advice sheet very helpful too.”

Jupiter Blue Ltd 5 star review on 4th September 2022

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Posted 2 years ago

Thank you for your feedback Steve, your new hatch looks great.

Posted 2 years ago

“very prompt service products are very good too”

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Posted 2 years ago

Thank you for your review Raymond

Posted 2 years ago

“prompt delivery and loft panel did the job well.”

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Posted 2 years ago

Thank you Keri, we appreciate your feedback.

Posted 2 years ago

“Very expensive fire loft opening.....horrid plastic key for locking system....should be metal Paint is ‘skimpy’ and missing in places. A poor product.”

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Posted 2 years ago

“Website easy to navigate with clear instructions on how to measure for a custom made loft hatch. An email confirmation of the order was issued and the loft hatch arrived on time which was a perfect fit. This is the second time we have used Jupiter Blue for a custom made loft hatch and we can definitely recommend them.”

Jupiter Blue Ltd 5 star review on 26th August 2022

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Posted 2 years ago

“We haven't received it yet”

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Posted 2 years ago

“It hasn't arrived yet!!!!!”

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Posted 2 years ago

“Fairly easy to order, after not understanding the web page, but after a brief telephone call was able to order on line without having to create a account. Good quality product, easy to fit. Would recommend this product and Jupiter Blue Ltd. Next day delivery on time.”

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Posted 2 years ago

“Great product snd service. Thank you”

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Posted 2 years ago

“Good Price and good customer service - will definitely be using again”

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Posted 2 years ago

“Fantastic bespoke loft hatch manufactured perfectly and a hassle free transaction, based on my experience I would highly recommend this business”

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Posted 2 years ago

Thank you for your review Tom, we're really pleased you're happy with the loft hatch we made for you.

Posted 2 years ago

“Perfect products as always - fast delivery great communication. David LaddersaLoft”

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Posted 2 years ago

Thank you for your review David

Posted 2 years ago

“High quality hatches at a good price, excellent delivery time and communication, would highly reccomend”

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Posted 2 years ago

Thank you for your review Paul. We hope you're very happy with the airtight loft hatches you bought.

Posted 2 years ago

“The delivery was on time, and the product was top-notch.”

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Posted 2 years ago

Thank you for your review Robert, we hope we can be of service for any future access panels and loft hatches,

Posted 2 years ago

“The hatch and ladder were fine but the pole supplied fitted the ladder but not the hatch. I called you and you sent a replacement pole, the next day, with the correct attachments which was much too short to reach the hatch. I had to transfer the hatch attachment to the longer pole. Unfortunately, the attachment on the longer pole was screwed and on the shorter pole riveted. I had to drill out the rivet and then use the screw. The self-tapping screw supplied was far too long, so you cut your fingers if you used the pole. I had to use a hacksaw and file to make the pole safe to use. You should have supplied the correct pole in the first place.”

Helpful Report

Posted 2 years ago

Hello Thomas, You placed two separate orders via our website on Sunday 24th July. The first was for a loft hatch - during the checkout process, you would have been offered the chance to add our 700mm long opening pole which is compatible with this hatch and the residential loft ladders we also sell. You declined this offer. Your second order was for a loft ladder. The ladder is supplied with an operating pole which is specifically for the purpose of operating the ladder. We make no claim this pole will do anything other than this. As a gesture of goodwill we sent you one of our 700mm long opening poles out as a Free of charge item. You've then decided to try and make your own pole using two different manufacturers parts and are disappointed with the end result. Naturally it's disappointing to get feedback like this, we're sorry that despite our efforts to help you it seems to have had the opposite effect.

Posted 2 years ago

“Purchased a non standard size insulated loft hatch. It was well put together and manufactured to the specified size.”

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Posted 2 years ago

“I Googled for a certain size loft hatch (for a 12 year old Bloor Home near Bridgwater, Somerset), and only Jupiter Blue had this size. It was the ... PD Loft Hatch Range 760 x 560mm Hinged · Model / Insulation Value: PD35 100mm EPS Insulation (0.35 U Value), Type of Lock: Standard Lock Free Delivery in 3-5 Days ... Very good price at under £50 delivered. It came in a few days and fitted perfectly. Chuffed. Thanks Jupiter Blue.”

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Posted 2 years ago

Thank you Stuart, we're glad we were able to help you.

Posted 2 years ago

“I love the metal loft hatches so much easier to install then the plastic ones.”

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Posted 2 years ago

“We are delighted We understood the order of a non-standard size could take up to 2 weeks, but it arrived within a few days of the order Many thanks”

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Posted 2 years ago

Thank you for your review Clive.

Posted 2 years ago

Jupiter Blue Ltd is rated 4.9 based on 1,889 reviews