Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,889 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

Write Your review

Tell us how Jupiter Blue Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jupiter Blue Ltd 5 star review on 30th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Delivery made prior to estimated date”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review us. We're please to hear your new loft hatch arrived ahead of the expected delivery date.

Posted 2 years ago

“Bought a loft hatch and had a problem with the colour as it was not white. They were excellent in their response and had it collected from my address investigated and sent me another one. On expecting it was the same as the first one an off white which really shows up on a newly painted ceiling. I contacted them again and said I was not happy and could I return for a refund which they said was fine but the cost of postage is mine, which was not good as the cost could be quite a lot.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Geoff, we describe the hatch as white but make no claim as to an exact colour reference. As you've pointed out we've supplied one, collected it (at our cost). We accept the first version was sightly outside our normal colour range. We are happy the second hatch supplied matched our colour expectations and can legitimatley be described as "White". As the hatch is not defective or mis-described then it's down to you to return at your cost.

Posted 2 years ago

“Absolute delighted with this company ordered the loft hatch made to measure and arrived 6 days later I was over the moon and I removed it from the package and it was well packaged so I went to fit the loft hatch today Sunday 15 January 2023 removing the old one and then fitted it up Definitely requires two people to fit and with myself and the help from my son we fitted it in under a hour so I would say a big thank you to Jupiter Blue staff and will recommend to others great product and well made”

Helpful Report

Posted 2 years ago

Thank you for your review Donald. It's so pleasing to hear you're happy with the loft hatch we made for you. We really appreciate you taking the time to share your views. Thank you for shopping with Jupiter Blue.

Posted 2 years ago

“Good-looking product. The only criticism I have, is the latch mechanism extends beyond the rim measurement, therefore a notch has to be made to allow the latch to swivel.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating, Linda! We are glad to hear that you like the good-looking product. Thank you for your feedback regarding the latch mechanism. We'll look into tweaking this.

Posted 2 years ago

“Great service good product and delivered on time”

Helpful Report

Posted 2 years ago

Thank you, Christopher, for your 5-star rating of Jupiter Blue Ltd! We are grateful you took the time to share your experience with our service, product and timely delivery. We truly appreciate your loyalty and look forward to serving you for years to come!

Posted 2 years ago

“Bought a very reasonably priced loft hatch. Product was good quality and delivered in advance of the predicted date.”

Helpful Report

Posted 2 years ago

Thank you so much, Graham, for your 5-star rating of Jupiter Blue Ltd! We are so pleased to see that the loft hatch you purchased from us was good quality and arrived in advance of the predicted date. We really appreciate your feedback.

Posted 2 years ago

“Easy to order, have used many times and would recommend. Delivery arrived promptly and exactly as ordered”

Helpful Report

Posted 2 years ago

Thank you for your continued business Kavan, we really appreciate your business and valuable feedback.

Posted 2 years ago

“Excellent service, great product very pleased”

Helpful Report

Posted 2 years ago

Thank you for your review.

Posted 2 years ago

“Was advertised as white but was plasticky off white.”

Helpful Report

Posted 2 years ago

Hi Geoff, Sorry to hear you're not happy with the item you ordered. We've arranged to collect this product so we can compare to our colour batches. We'll be in touch as soon as we have received it.

Posted 2 years ago

“Arrived next day... very happy. New loft door now fitted so now no losing heat and air.. thanks”

Helpful Report

Posted 2 years ago

Thank you for your review Steve, much appreciated.

Posted 2 years ago

“Great communication and delivery”

Helpful Report

Posted 2 years ago

Thank you for your review Lee.

Posted 2 years ago

“Excellent loft hatch. Made to measure. Fits well and operates smoothly.”

Helpful Report

Posted 2 years ago

Thank you for your review Tim

Posted 2 years ago

“Excellent product with, a very sleek design and well made. Surprised by how easy it was to fit. The only change I would have made is to go for the optional foil lining on the insulation to protect the insulation.”

Helpful Report

Posted 2 years ago

“First delivery was damaged. Dealt with immediately and new one sent out. Very professional and cant recommend enough.”

Helpful Report

Posted 2 years ago

Thank you Kevin, sorry your first item was damaged. Thank you for giving us the chance to put it right.

Posted 2 years ago

“Excellent service as usual, rapid delivery & quality products thanks.”

Helpful Report

Posted 2 years ago

Thank you for your review Paul. We appreciate your continued support.

Posted 2 years ago

“Having moved into a new (to me) property I found that the loft hatch, which was located in the bathroom, was very difficult to use. It was a square wooden hatch, with no hinges, which had to be lifted up and moved across to clear the opening. To do this you needed to stand on small step ladders but you could only lift it a small amount before it hit the loft ladder stored above. You then had to slide it in exactly the right direction to miss various joists. At my age, it was too much of a chore. I looked online and found Jupiter Blue. I completed the online order form with the required dimensions and sent it off. I had one small query which I emailed to them and received a response almost immediately. I was kept informed about the progress of my order. When the hatch arrived it was well packed and looked very neat. It was easy to fit with the help of my Grandson and it looks very smart in the bathroom. It drops down on hinges, so no need for steps and the opening is then clear to pull down the loft ladder. I now feel happy taking all my junk up into the loft (that's the only downside!!). I would thoroughly recommend Jupiter Blue for their products and customer service.”

Jupiter Blue Ltd 5 star review on 3rd January 2023

Helpful Report

Posted 2 years ago

Thank you for your review Nigel. We really appreciate you taking the time to share your feedback and the photograph of the fitted hatch.

Posted 2 years ago

“Good quality, easy to fit custom loft hatch.”

Helpful Report

Posted 2 years ago

Thank you very much for your review.

Posted 2 years ago

“Perfect, thank you, fast delivery and a good loft hatch, fits and looks neat”

Helpful Report

Posted 2 years ago

“Impressed with quick delivery, items received next day, would totally recommend and will definitely use this company again”

Helpful Report

Posted 2 years ago

Thank you for your review Lynne, we really appreciate it.

Posted 2 years ago

“Absolutely delighted larger size made to measure, no problem at all came within three days just before Christmas fantastic thank you easy to fit but could do with 3 people! looks lovely”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback and including a photograph of your new loft hatch. It's great to see how smart it looks.

Posted 2 years ago

Jupiter Blue Ltd is rated 4.9 based on 1,889 reviews