Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,816 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 11th November 2024

Jupiter Blue Ltd 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good product, very easy to fit, looks brilliant.”

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Posted 1 year ago

Thank you so much Steven for giving us a 5 star rating! We are thrilled to hear that you are pleased with your new loft hatch - it is great to hear that it was both very easy to fit and looks brilliant. We appreciate your kind words.

Posted 1 year ago

“Great customer service and quick delivery. Product description was exactly what I was looking for.”

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Posted 1 year ago

Thank you so much for your 5-star review, William! We are thrilled that you found our customer service and delivery to be great and that our product perfectly matched what you were looking for. We appreciate your order and hope we can be of service to you in the future.

Posted 1 year ago

“Very good product. I would recommend. The locking arm within the insulation needs looking at as a design floor in my opinion.”

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Posted 1 year ago

Thank you for your review Jamie, we appreciate your feedback. If you get time please can you email a photo of the locking arm for us to review. You can do this by replying to your order confirmation email. Thank you Martin

Posted 1 year ago

“Was good service and speedy delivery”

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Posted 1 year ago

Thank you so much, Chris, for giving Jupiter Blue Ltd a 5 star rating! It's greatly appreciated. We are so glad you enjoyed your experience with us, from the good service to the speedy delivery. Thank you for being a valued customer!

Posted 1 year ago

“Very pleased with this purchase. Bought a custom fit model. The hatch was made ahead of the estimated time and arrived with the exact dimensions specified. Installation was very easy and looks very smart (excuse the bad paint job in the photo). The best thing is that the air-tight seal and insulation on the hatch is top notch. The old wooden ply hatch, that I replaced with this, was obviously acting as a thermal bridge creating a draft up from the hall. With this new hatch that's all gone. Upstairs is at least 2-3 C warmer. Can't be happier. Would highly recommend.”

Jupiter Blue Ltd 5 star review on 9th November 2023

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Posted 1 year ago

Thank you for giving us a 5-star rating, Terence! We are thrilled to know that your custom-made loft hatch fits perfectly and that the installation process was smooth. It's even better to hear that your upstairs area is now 2-3 degrees warmer. No need to worry about the paint job. From personal experience, when it comes to DIY one job tends to lead to another. Regards Martin

Posted 1 year ago

“Very good quality product - fitted like a glove and was delivered well within the estimated time.”

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Posted 1 year ago

Thank you Mark for your kind words and for your 5 star rating of Jupiter Blue Ltd. We vappreciate your feedback that your new loft hatch is of good quality and was delivered quickly. Thank you for choosing Jupiter Blue.

Posted 1 year ago

“Great service fitted first time”

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Posted 1 year ago

Thank you so much, Steve, for your 5 star rating of Jupiter Blue Ltd! We are so pleased to hear that you found our service great and that your new loft hatch was easy to fit. Your positive feedback means a lot to us!

Posted 1 year ago

“V good products but web site YouTube had incorrect sizing of AT15 loft hatch. Also I found fitting the hatch quite tricky as you really need a v strong helper to hold the hatch in place while fitting. The seals around the fixing screw were also a bit useless as they prevent the screws going in far enough so the obstruct the hatch closing. I just made it airtight using silicone sealant. The finished hatch looks great”

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Posted 1 year ago

Thank you for your 4-star rating of Jupiter Blue Ltd. We are pleased that you found our products to be very good and appreciate your feedback on our YouTube channel, we'll get that amended. We apologise for any troubles you experienced fitting the loft hatch and are glad that you found a solution in silicone sealant.

Posted 1 year ago

“Great service. Great product.”

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Posted 1 year ago

Thank you so much Andrew for rating Jupiter Blue Ltd with 5 stars! We are so happy to hear that you had great service and great products from us. Thank you for being a valued customer!

Posted 1 year ago

“Made to measure loft hatch installed and functional without any problems. Delivery system is only area that needs improved. 10 days is ok, but there was no indication of delivery day or time on the day. I missed the first delivery attempt and had to wait until 2 pm on the next day. The tracking system did not provide any live info.”

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Posted 1 year ago

Thank you for your 4 star rating of Jupiter Blue Ltd, Bobby! We are glad to hear that the installation of your made-to-measure loft hatch was successful and that it is now functioning without any issues. We apologise for the lack of indication of delivery day or time and any inconvenience this might have caused. We appreciate your feedback on how we can improve.

Posted 1 year ago

“My product came damaged due to the career service. got in touch with the company and they sent me a replacement.very quick very satisfied with the product and the service I was given.highly recommend this company”

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Posted 1 year ago

Thank you so much for the 5-star rating, Anthony! We appreciate your feedback of our customers. We're glad that we were able to quickly resolve the issue of your product arriving damaged and that you were ultimately satisfied with both the product and our service. We appreciate your kind words!

Posted 1 year ago

“Measured opening as advised on website. The quality of product is first class. Extremely simple to install and looks great. Would highly recommend.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Jupiter Blue Ltd! We really appreciate your kind words about the loft hatch we made for your property. It's great to hear that you found it simple to install, of first class quality, and looks great. With the temperatures dropping, we hope you're enjoying the benefits of the extra insulation and draught seals. Regards Martin

Posted 1 year ago

“Good batch ,easy to fit.”

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Posted 1 year ago

Thank you so much, David, for giving Jupiter Blue Ltd a 5-star rating! We appreciate your feedback and hope to serve you in the future.

Posted 1 year ago

“Really good customer service (which appears to be lacking in today's world). 10/10 Good value product and true to size. Particularly like the flexi strips where the loft hatch frame is fixed (although I used shims) 10/10 This company will be my go to business for future loft hatches. Alex, Trade”

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Posted 1 year ago

Thank you Alexander, it's very kind of you to taske the time to share your view. Thank you for your product feedback, we look forward to helping you with any future loft hatch requirements.

Posted 1 year ago

“Excellent telephone support matched by staff when collecting made to measure loft hatch.”

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Posted 1 year ago

Thank you Wayne for your 5 star rating of Jupiter Blue Ltd! We are thrilled to hear about your positive experience with our telephone support and staff when collecting your made to measure loft hatch. We appreciate your loyalty and are glad that we could help you by making a loft hatch to suit your property.

Posted 1 year ago

“Everything was like should be. I phoned before to place an order I've got all the answers to my questions. Excellent team.…… A++++++”

Jupiter Blue Ltd 5 star review on 30th October 2023

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Posted 1 year ago

Thank you Adrian, we developed our made to measure loft hatches to cater for people like you. It's great to see the finished item in situ. Thank you for sharing. Regards Martin

Posted 1 year ago

“Excellent customer service, easy order process and delivery.”

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Posted 1 year ago

Thank you so much, David, for your 5-star rating of Jupiter Blue Ltd. We are extremely grateful for your kind words, especially regarding your views of the customer service, ease of ordering and the fast delivery you experienced. Your support is much appreciated!

Posted 1 year ago

“Excellent service and a great product, very helpful advice over the phone and detailed drawings emailed to ensure the right product was bought.”

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Posted 1 year ago

Thank you so much for your 5 star rating and kind words, Ali. We are so pleased to hear that you you found our help and advice ensured you received the product you needed. Regards Martin

Posted 1 year ago

“Loft hatch was damaged, replacement sent out next day , with no hassle whatsoever,. Great service Thanks”

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Posted 1 year ago

Thank you so much Karl for your 5 star rating of Jupiter Blue Ltd! We appreciate your feedback on your recent order experience. We are pleased that you're happy. Thank you for your great review!

Posted 1 year ago

“Order arrived very quickly. Only took my son and I less than 40 minutes to remove the old wooden frame and insert the new one. It was a perfect fit and a class job.”

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Posted 1 year ago

Thank you so much, we're so pleased to have earned your 5 star rating. We are delighted to hear that your order arrived very quickly and that it was a perfect fit. Thank you Martin

Posted 1 year ago

Jupiter Blue Ltd is rated 4.9 based on 1,816 reviews