Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,816 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 11th November 2024

Jupiter Blue Ltd 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, dispatched very quickly, excellent product, would definitely use again”

Helpful Report

Posted 11 months ago

Thank you so much for your five-star rating of Jupiter Blue Ltd! We are so pleased you found your experience to be excellent. We hope the new loft hatch is helping keep the property warmer.

Posted 11 months ago

“Excellent loft hatch, literally took minutes to remove the old and put in this new one. Made an opening tool from a piece of dowel with a grove cut in the end, works a treat”

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Posted 11 months ago

Thank you so much for your 5 star rating and kind words! We're very glad to hear that our Jupiter Blue Ltd. loft hatch made the process so easy for you! Your feedback is greatly appreciated. Have a great day!

Posted 11 months ago

“I have been using Jupiter Blue for a while now and am impressed with the professionalism of the company. The office are always on hand to discuss, if required and nothing is too much trouble. The hatches are the best I have ever used. Look fantastic and easy to install. I highly recommend.”

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Posted 11 months ago

Thank you for another order Ross, we really appreciate your kind words, based on your regular orders. We're very grateful to have you as a customer.

Posted 11 months ago

“Thanks guys. We purchased a made to measure loft hatch door. All okay with order and delivery. Just three minor issues. 1/ No instruction leaflet inside, although fitting all obvious to a knowledgable fitter. 2/ Insulation/aluminium foil damaged by latch that closes the door. Surely there should be a protective sleeve around latch? 3/ The hinge system requires updating. There is a need to put split grummets between the frame and the door to avoid the door moving laterally from side to side. That is, there is too much play in the gap resulting in the frame securing screw being hit by the door.”

Helpful Report

Posted 11 months ago

Thank you Paul, for your 5-star rating. We truly appreciate your kind words and are happy to hear our service made your experience a pleasant one. We also appreciate that you took the time to point out some minor issues. Rest assured that we will look into the points you have raised and see what can be improved. Again, thank you for your five-star review.

Posted 11 months ago

“Nice easy ordering system. Delivery on time. Loft hatch fitted perfectly.”

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Posted 11 months ago

Thank you so much James for your 5 star rating. We really appreciate your feedback on how you found the ordering and delivery experience. Thank you for buying your new loft hatch and opening pole from Jupiter Blue.

Posted 11 months ago

“Easy to order, staff very helpful on the phone. Very quick delivery! Shorter time than expected. Easy to fix into place with the help of one other person. Overall very pleased with it. Thank you.”

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Posted 11 months ago

Thank you Graham for the wonderful 5 star review of our company! We are so grateful for your comments about the service you received. Your satisfaction is truly appreciated. Thank you once again!

Posted 11 months ago

“Fitted today, very impressed fitted well. Thank you p”

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Posted 11 months ago

Thank you John! We are delighted to hear that you were impressed with the fitting your new loft hatch. It's great to know that our service are met your expectations. We appreciate your 5 star rating and your kind words. Thank you for your support!

Posted 11 months ago

“Excellent service”

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Posted 11 months ago

Thank you so much, Neil, for your 5 star review of Jupiter Blue Ltd. We are so happy to have earned such great feedback from you. We hope you're enjoying your new loft hatch.

Posted 11 months ago

“Great product fast delivery .Good price Thanks def use again”

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Posted 11 months ago

Thank you Kevin for your 5-star rating! We appreciate your loyalty and are glad to hear you had a great experience with our product and fast delivery. We hope to see you again soon!

Posted 11 months ago

“Easy to order, quick to arrive and fitted perfectly.”

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Posted 11 months ago

Thank you so much for your 5 star rating of Jupiter Blue Ltd! We are delighted to hear that you found it easy to was easy to order and you received your new loft hatch quickly. We strive to provide an excellent service to all our customers and reviews like yours help to motivate us to keep doing our best.

Posted 11 months ago

“Jupiter blue blue provides an excellent service. they have a wide range of products, and all at a competitive price. I would not hesitate in offering my recommendation.”

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Posted 11 months ago

Thank you so much for your kind words and 5 star rating, Peter! We are thrilled to hear that you have been pleased with your experiences with us. We truly appreciate your loyalty and thank you for your generous recommendation.

Posted 11 months ago

“It looks so much nicer than the old loft hatch and should stop the drafts. Excellent customer service.”

Jupiter Blue Ltd 5 star review on 19th November 2023

Helpful Report

Posted 11 months ago

Thank you so much, Ricky, for your 5 star rating of Jupiter Blue Ltd! We are so glad that you are pleased with your new loft hatch. We take great pride in making great products and we are thrilled to know that you are happy with it. Thank you again!

Posted 11 months ago

“Excellent service! Thank you.”

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Posted 11 months ago

Thank you so much, Andrew! We are so glad you had a great experience with Jupiter Blue Ltd. We really appreciate your 5-star rating and your feedback. Thank you for the excellent service!

Posted 11 months ago

“Very pleased with Loft Hatch product. Fits very well based on the engineering to the dimensions provided. Loft opening pole, screws and instructions did not arrive with the product and had to make two phone calls to obtain all these items. These arrive eith the next day or emailed the same day. This didn't delay the installation nor detract from the excellent experience of the purchase or quality of the product. Coordination between despatch sites is suggested. Overall extremely pleased so far. Thank you.”

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Posted 11 months ago

“I've bought lots of hatches from these guys always have great prices and speedy delivery. Paul Ambient Engineering.”

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Posted 11 months ago

Thank you so much for your five star rating Paul. We appreciate you being a loyal customer and are thrilled to hear that you've had repeated good experiences with your orders.

Posted 11 months ago

“I took on a large loft job which involved raising the loft floor, boarding, closing down a old loft hatch and making a frame in a new place for a new hatch, plastering etc etc. Then I measured up and ordered the with window jupiter blue loft hatch and prayed. Can I just say what a fantastic item it is. The precision is excellent and we can feel the difference with warmth already. The heat loss up the old wood frame and poor insulation must have been incredible. Can I just advise anyone ordering to knock the 5mm off like they suggest. If you pre make a square frame and you order dead size but then it turns out one of your corners of your frame is not exactly 90 degrees you will have issues with the lid catching that corner. I ordered dead size and had that issue but was able to adjust the corner to 90 degrees. If I'd knocked the 5mm off it wouldn't have been a issue. The outer frame needs fractional free play. Brilliant product which I would highly recommend to anyone.”

Helpful Report

Posted 11 months ago

Thank you, Steve, for your 5-star rating of Jupiter Blue Ltd! We are so glad to hear that you had such a positive experience with our product. Your kind words are much appreciated. We hope you enjoy the benefits of your loft hatch for many years to come! Regards Martin

Posted 11 months ago

“Jupiter made me a made-to-measure loft hatch - it fitted perfectly. I followed their very clear measuring instructions and it fitted like a glove. It's made a huge difference in putting a proper seal between the cold loft and the rest of the house so much better than my old non-insulated one. Very reasonable price. This is the second hatch I have bought from Jupiter having been so impressed with the first one. Great product for the price.”

Helpful Report

Posted 11 months ago

Thanks, Paul, for your 5-star rating. We are over the moon that you have been so pleased with your first loft hatch that you chose to buy another! We appreciate you taking the time to provide us with such positive feedback. Thank you for being a loyal and valued customer! Regards Martin

Posted 11 months ago

“The quality is good , made to measure accuracy is spot on , I have purchased several loft hatches and will come back when I need to fit another.”

Helpful Report

Posted 1 year ago

Thank you for your kind words Robert. We're delighted to hear that you are happy with the accuracy of your made to measure loft hatch. Thank you for ordering with Jupiter Blue.

Posted 1 year ago

“I purchased a made-to-measure fire-proof loft hatch. It arrived early & came extremely well packaged. The item is well made & easy to fit with fixings & opening pole included, other companies see these items as extras & charge for them. I am very happy with my purchase & should I ever be in the market for another loft hatch I will know where to go.”

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Posted 1 year ago

Thank you, Steven, for your 5 star rating! We're glad to hear that you are satisfied with your new made-to-measure loft hatch. Thank you for pointing out the additional value we offer by incuding items other people charge for. We really appreciate your feedback. Regards Martin

Posted 1 year ago

“Not even received my order yet and no response to my 2 attempts of contacting them. It has now passed the timeframe that was mentioned for delivery!”

Helpful Report

Posted 1 year ago

Hello Gulsen, I can see you emailed via our website contact form at 20.59 on Friday evening and again on Saturday. This is outside of our working hours and would not be picked up until this morning (we closed @ 16.30 on friday and reopened today). Now you've brought to our attention I've checked tracking and can see your order was dispatched on the 3rd November but had not been delivered yet. We're going to make further enquiries with our carrier and will give you a progress update later. Regards Martin

Posted 1 year ago

Jupiter Blue Ltd is rated 4.9 based on 1,816 reviews