Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,888 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 30th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a loft hatch to replace a broken one in my house. Dead easy to order and very quick delivery and the hatch is ace. Highly recommended!”

Helpful Report

Posted 8 months ago

Thank you Nick for leaving us a 5-star rating! We are delighted that ordering your loft hatch was easy and the delivery was fast. It's great to know that you are pleased with the quality of the hatch. Thank you once again for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support

Posted 8 months ago

“Brilliant product, exactly what it says. Good delivery perfect fit east to install.”

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Posted 8 months ago

Hi Chris, thank you for your 5-star rating of Jupiter Blue Ltd! We are thrilled to hear that you found our product to be exactly as described and was easy to install. Thank you again for your feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 8 months ago

“Why didn't I do this years ago. Excellent product fits like a glove, looks super modern looking and very easy to install. Highly recommended product.”

Helpful Report

Posted 8 months ago

Thank you for giving Jupiter Blue Ltd a 5-star rating! We appreciate your feedback and are thrilled to hear that you found our product excellent and was easy to install. Your recommendation means a lot to us. Once again, thank you for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support

Posted 8 months ago

“An excellent product powder coated finish was good & fitting very straight forward”

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Posted 8 months ago

Hi Mike, thank you for taking the time to give Jupiter Blue Ltd a 5-star rating! We are thrilled to hear that you had a positive experience with our product. Thank you once again for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 8 months ago

“Very good products, I order a ladder and a loft hatch, both were great quality and fitted easily as per the instructions. Customer servicee was also very good when I called to check on delivery details.”

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Posted 8 months ago

Thank you Margaret for your 5-star rating of Jupiter Blue Ltd! We are thrilled to hear that you are satisfied with the ladder and loft hatch you ordered. We're also delighted to hear that you had a positive experience with our customer service team. Thank you once again for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support

Posted 8 months ago

“Jupiter blue were very helpful when I phoned for advice about a loft hatch. I ordered a hatch and this was delivered the next day. I have not yet had time to fit the hatch but feel I be able to do this without any problem. Good service.”

Helpful Report

Posted 8 months ago

Thank you for the review, we appreciate your feedback. It's great to hear that our team provided you with excellent assistance when you called for advice on the loft hatch. It is always our priority to offer helpful and knowledgeable support to our customers. Once again, thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 8 months ago

“Good range of products”

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Posted 8 months ago

Dear Stephen,Thank you so much for taking the time to give Jupiter Blue Ltd a 5-star rating! We truly appreciate your feedback.

Posted 8 months ago

“Very professional. Delivered my item speedily. Unfortunately I had to return it because my installer ordered the wrong item. The return was dealt with very quickly. I highly recommend this Company”

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Posted 9 months ago

Thank you, Dennise, for your fabulous 5-star rating of Jupiter Blue Ltd! We truly appreciate your feedback. It's great to hear that our team swiftly handled the return process for you.

Posted 9 months ago

“A really simple buying process to get a custom made loft hatch the looks amazing.”

Helpful Report

Posted 9 months ago

Dear Nick,Thank you so much for your review. We are thrilled to hear that you found our buying process really simple and that you are pleased with your custom-made loft hatch. It is our goal to ensure that every step of the way, from ordering to delivery, is hassle-free and exceeds your expectations. Thank you for shopping with Jupiter Blue.

Posted 9 months ago

“Good product, not cheap but you get what you pay for. Non existence communications I emailed twice and left voice messages, NOT one was answered!!!”

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Posted 9 months ago

“Ordered on line to replace an existing plastic hatch. Delivered on time and well wrapped. Had to insert a baton to ensure a snug fit into existing opening, but knew I may have to do that. Fits close to the ceiling and overall very pleased with product and whole process.”

Helpful Report

Posted 9 months ago

Thank you Peter for giving Jupiter Blue Ltd a 5-star rating! We are thrilled to hear that you had a positive experience with us and it's great to know that you are pleased with the product. Thank you once again for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 9 months ago

“Excellent service and good quality product would certainly buy from Jupiter Blue again.”

Helpful Report

Posted 9 months ago

Hi Peter, thank you for your 5-star rating of Jupiter Blue Ltd! We are thrilled to hear that you had an excellent experience with our service and product. Thank you once again for your review. Best regards, Jupiter Blue Ltd Customer Support

Posted 9 months ago

“The loft hatch is sturdy and well made. I sought assistance from Customer Services regarding sizes. As I was going away I decided to order it when I got back however customer services failed to tell me there was going to be a price increase. If I had known this I would have ordered it prior to going away.”

Helpful Report

Posted 9 months ago

Hi Andrew, thank you for your review. It's great to hear that you are pleased with the quality of the loft hatch you ordered. We appreciate your feedback and have noted your comments. Once again, thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 9 months ago

“Great value for money. Similar price to those available in DIY stores but much better quality. Very easy to fit. Quick delivery as well.”

Helpful Report

Posted 9 months ago

Thank you for your 5 star review! We are thrilled to hear that you found our products to be of great value for money and was easy to fit. Once again, we thank you for your review and for choosing Jupiter Blue Ltd. Best Regards, Jupiter Blue Ltd Customer Support

Posted 9 months ago

“Low quality panel. The plastic hinge broke while the door was being installed. Had to get a replacement from flipfix. Still have your panel f you want it back”

Helpful Report

Posted 9 months ago

Hi Nicholas, we are sorry to hear that the hinge on the door broke when the hatch was being installed. In addition, we are sorry you had to find an alternative replacement as we would have provided a replacement hatch at the time if you had wish. Please could you contact us and in this instance we would be able to offer you a refund. Once again we apologise for any inconvenience. Best regards, Jupiter Blue Ltd Customer Support

Posted 9 months ago

“Quality product unfortunately was damaged in transit. Excellent customer service item replaced with next day delivery”

Helpful Report

Posted 9 months ago

Thank you Ian for your 5-star rating for Jupiter Blue Ltd. We would also like to apologize for the unfortunate damage your product experienced during transit. However, we are thrilled to hear that our customer service team were able to promptly assist you and replace the item with next day delivery. Your satisfaction is of the utmost importance to us. Once again thank you for the feedback and review. Best regards, Jupiter Blue Ltd. Customer Support

Posted 9 months ago

“A well made bespoke loft hatch which looks good and had to cowith two people was easy to fit The only thing that let it down was the delivery by Parcel farce. So as i could complete the project on time and after a number of failures by the courire to deliver on appointed days and times, I had a 30 mile round trip to collect from their depot. Please bear this in mind if working to a deadline and order early!”

Helpful Report

Posted 9 months ago

Hi David, thank you for your 5-star rating and for choosing Jupiter Blue Ltd. We are thrilled to hear that you are satisfied with the well-made bespoke loft hatch. We do apologize for the inconvenience caused by the delivery service. We understand the frustration and the impact it had on your project timeline. We appreciate you sharing this feedback with us. Best regards, Jupiter Blue Ltd Customer Support

Posted 9 months ago

“Competitive price - quick delivery”

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Posted 9 months ago

Hi Karl, thank you for your 5-star review of Jupiter Blue Ltd! We appreciate your review. Thank you once again for your feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 9 months ago

“Good quality product and excellent customer service!”

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Posted 9 months ago

Thank you for your review. All the best with your development.

Posted 9 months ago

“Easy to deal with, fairly priced and do exactly what they say on the tin! The customer service is exceptional and the packaging of the products is a masterclass in how it should be done. I ordered a 85cm x 120cm loft hatch. Something that large and heavy could so easily be damaged during shipping; given the way it was packaged, safe delivery was never in doubt! What a pleasant surprise!”

Helpful Report

Posted 9 months ago

Thank you Kevin for your 5-star review of Jupiter Blue Ltd! We are delighted to hear about your positive experience with us and that your order was delivered safely. Ensuring the safe delivery of items and good customer service is of utmost importance to us. Thank you once again for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 9 months ago

Jupiter Blue Ltd is rated 4.9 based on 1,888 reviews