Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,816 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 11th November 2024

Jupiter Blue Ltd 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value for money. Similar price to those available in DIY stores but much better quality. Very easy to fit. Quick delivery as well.”

Helpful Report

Posted 6 months ago

Thank you for your 5 star review! We are thrilled to hear that you found our products to be of great value for money and was easy to fit. Once again, we thank you for your review and for choosing Jupiter Blue Ltd. Best Regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Low quality panel. The plastic hinge broke while the door was being installed. Had to get a replacement from flipfix. Still have your panel f you want it back”

Helpful Report

Posted 6 months ago

Hi Nicholas, we are sorry to hear that the hinge on the door broke when the hatch was being installed. In addition, we are sorry you had to find an alternative replacement as we would have provided a replacement hatch at the time if you had wish. Please could you contact us and in this instance we would be able to offer you a refund. Once again we apologise for any inconvenience. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Quality product unfortunately was damaged in transit. Excellent customer service item replaced with next day delivery”

Helpful Report

Posted 6 months ago

Thank you Ian for your 5-star rating for Jupiter Blue Ltd. We would also like to apologize for the unfortunate damage your product experienced during transit. However, we are thrilled to hear that our customer service team were able to promptly assist you and replace the item with next day delivery. Your satisfaction is of the utmost importance to us. Once again thank you for the feedback and review. Best regards, Jupiter Blue Ltd. Customer Support

Posted 6 months ago

“A well made bespoke loft hatch which looks good and had to cowith two people was easy to fit The only thing that let it down was the delivery by Parcel farce. So as i could complete the project on time and after a number of failures by the courire to deliver on appointed days and times, I had a 30 mile round trip to collect from their depot. Please bear this in mind if working to a deadline and order early!”

Helpful Report

Posted 6 months ago

Hi David, thank you for your 5-star rating and for choosing Jupiter Blue Ltd. We are thrilled to hear that you are satisfied with the well-made bespoke loft hatch. We do apologize for the inconvenience caused by the delivery service. We understand the frustration and the impact it had on your project timeline. We appreciate you sharing this feedback with us. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Competitive price - quick delivery”

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Posted 6 months ago

Hi Karl, thank you for your 5-star review of Jupiter Blue Ltd! We appreciate your review. Thank you once again for your feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Good quality product and excellent customer service!”

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Posted 6 months ago

Thank you for your review. All the best with your development.

Posted 6 months ago

“Easy to deal with, fairly priced and do exactly what they say on the tin! The customer service is exceptional and the packaging of the products is a masterclass in how it should be done. I ordered a 85cm x 120cm loft hatch. Something that large and heavy could so easily be damaged during shipping; given the way it was packaged, safe delivery was never in doubt! What a pleasant surprise!”

Helpful Report

Posted 6 months ago

Thank you Kevin for your 5-star review of Jupiter Blue Ltd! We are delighted to hear about your positive experience with us and that your order was delivered safely. Ensuring the safe delivery of items and good customer service is of utmost importance to us. Thank you once again for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“recieved the product on time. very good packaging and exactly what it says on advert. I am very happy with my purchase”

Helpful Report

Posted 6 months ago

Hi Homayun, thank you for your five-star review of Jupiter Blue Ltd! We are thrilled to hear that you received the product on time and that you were impressed with the packaging. Our team strives to ensure that every package is carefully prepared. Your satisfaction is our top priority, and we are delighted to know that you are very happy with your purchase. Once again, thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Excellent service, excellent quality - delivered well within the delivery window, I would recommend and use again!”

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Posted 6 months ago

Hi Stephen, thank you for your 5-star review of Jupiter Blue Ltd.! Thank you for sharing such kind words about your experience with us. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“It's fine thanks”

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Posted 6 months ago

Superb, thank you Sheree

Posted 6 months ago

“Great service, precise lead times and a quality product. Thank you David for all your help”

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Posted 6 months ago

Hello David, Thank you for taking the time to share your recent experience with Jupiter Blue. It was a pleasure to help you. Regards David

Posted 6 months ago

“Great sturdy well done product”

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Posted 6 months ago

Thank you for your review Angelo, we're so happy to receive your positive feedback. Thank you for choosing Jupiter Blue.

Posted 6 months ago

“Highest quality product and quick turnaround.. The loft door and frame fitted like a glove, even the Mrs was pleased ☺ I would recommend Jupiter Blue. Thank you”

Helpful Report

Posted 6 months ago

Thank you Andrew for taking the time to give Jupiter Blue Ltd a 5-star rating! We are thrilled to hear that your loft door and frame fit perfectly. Thank you once again for the review and for choosing Jupiter Blue Ltd . Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Have ordered a few times now from Jupiter. Quick delivery and reasonable prices and quality”

Helpful Report

Posted 6 months ago

Hi Trevor, thank you for your 5-star rating of Jupiter Blue Ltd. It's great to hear that you have ordered from us a few times and you are pleased with the quick delivery, the quality of the products and the pricing to be reasonable. Once again, thank you for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Good quality and good service”

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Posted 6 months ago

Hi Martyn, thank you for your 5-star review of Jupiter Blue Ltd. We are thrilled to hear that you are satisfied with our products and services. Thank you again for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Great product, well made and relatively easy to fit. Just what I needed. Thanks”

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Posted 6 months ago

Hi Gary, thank you for your 5 star rating for Jupiter Blue Ltd. Brilliant to hear that the product you ordered was easy to fit and is what you needed. Thank you for the review. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“I bought the OKP 3 section folding loft ladder and loft hatch combined. Looks nice on the ceiling, blends in well with my ceiling. My mate is a carpenter and it took the wo of us too install the hatch. Installation went well, no problems. I saw one review by someone claiming to have no experience with DIY and saying it was easy to install. I'm experienced with all kinds of building work and I cannot believe that. Get a carpenter in. Gave it 5 stars not just because it looks good but also the ease of ordering and swift delivery.”

Helpful Report

Posted 6 months ago

Hi Terence, thank you for your 5 star rating for Jupiter Blue Ltd. It's great to hear that the OKP Folding Loft Ladder blends well into your ceiling and looks nice after installation. In addition, it's good to know you were able to place your order easily and the delivery was swift. Thank you again for the review and feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Delivered on time and well packaged. Just one thing, the lip to screw the door to the joists is narrow so there is very little room to play with,”

Helpful Report

Posted 6 months ago

Thank you Lucy for the 5 star rating for Jupiter Blue Ltd! It's great to hear that the order was delivered on time and was well packaged. Thank you for your feedback we will take your comments in consideration for future product development. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“Got the Product. All good. Did specifically ask for the delivery driver not to leave with neighbours on the checkout. Hatch was left next door. Have our reasons for not wanting this to happen. Also product was scuffed in places”

Helpful Report

Posted 6 months ago

Good morning, thank you for the review and feedback. We apologises the couriers left the delivery with a neighbour. Please could you provide photos of the scuffed areas on the product for us to look in to. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

“I haven't fitted the loft hatch yet but I'm very impressed with the quality of the product. Have no doubt it will look perfect when fitted.”

Helpful Report

Posted 6 months ago

Hi Alan, thank you for your 5-star rating of Jupiter Blue Ltd. We appreciate your feedback Thank you again for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 6 months ago

Jupiter Blue Ltd is rated 4.9 based on 1,816 reviews