Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,888 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 30th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“V good products but web site YouTube had incorrect sizing of AT15 loft hatch. Also I found fitting the hatch quite tricky as you really need a v strong helper to hold the hatch in place while fitting. The seals around the fixing screw were also a bit useless as they prevent the screws going in far enough so the obstruct the hatch closing. I just made it airtight using silicone sealant. The finished hatch looks great”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating of Jupiter Blue Ltd. We are pleased that you found our products to be very good and appreciate your feedback on our YouTube channel, we'll get that amended. We apologise for any troubles you experienced fitting the loft hatch and are glad that you found a solution in silicone sealant.

Posted 1 year ago

“Great service. Great product.”

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Posted 1 year ago

Thank you so much Andrew for rating Jupiter Blue Ltd with 5 stars! We are so happy to hear that you had great service and great products from us. Thank you for being a valued customer!

Posted 1 year ago

“Made to measure loft hatch installed and functional without any problems. Delivery system is only area that needs improved. 10 days is ok, but there was no indication of delivery day or time on the day. I missed the first delivery attempt and had to wait until 2 pm on the next day. The tracking system did not provide any live info.”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of Jupiter Blue Ltd, Bobby! We are glad to hear that the installation of your made-to-measure loft hatch was successful and that it is now functioning without any issues. We apologise for the lack of indication of delivery day or time and any inconvenience this might have caused. We appreciate your feedback on how we can improve.

Posted 1 year ago

“My product came damaged due to the career service. got in touch with the company and they sent me a replacement.very quick very satisfied with the product and the service I was given.highly recommend this company”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating, Anthony! We appreciate your feedback of our customers. We're glad that we were able to quickly resolve the issue of your product arriving damaged and that you were ultimately satisfied with both the product and our service. We appreciate your kind words!

Posted 1 year ago

“Measured opening as advised on website. The quality of product is first class. Extremely simple to install and looks great. Would highly recommend.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Jupiter Blue Ltd! We really appreciate your kind words about the loft hatch we made for your property. It's great to hear that you found it simple to install, of first class quality, and looks great. With the temperatures dropping, we hope you're enjoying the benefits of the extra insulation and draught seals. Regards Martin

Posted 1 year ago

“Good batch ,easy to fit.”

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Posted 1 year ago

Thank you so much, David, for giving Jupiter Blue Ltd a 5-star rating! We appreciate your feedback and hope to serve you in the future.

Posted 1 year ago

“Really good customer service (which appears to be lacking in today's world). 10/10 Good value product and true to size. Particularly like the flexi strips where the loft hatch frame is fixed (although I used shims) 10/10 This company will be my go to business for future loft hatches. Alex, Trade”

Helpful Report

Posted 1 year ago

Thank you Alexander, it's very kind of you to taske the time to share your view. Thank you for your product feedback, we look forward to helping you with any future loft hatch requirements.

Posted 1 year ago

“Excellent telephone support matched by staff when collecting made to measure loft hatch.”

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Posted 1 year ago

Thank you Wayne for your 5 star rating of Jupiter Blue Ltd! We are thrilled to hear about your positive experience with our telephone support and staff when collecting your made to measure loft hatch. We appreciate your loyalty and are glad that we could help you by making a loft hatch to suit your property.

Posted 1 year ago

“Everything was like should be. I phoned before to place an order I've got all the answers to my questions. Excellent team.…… A++++++”

Jupiter Blue Ltd 5 star review on 30th October 2023

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Posted 1 year ago

Thank you Adrian, we developed our made to measure loft hatches to cater for people like you. It's great to see the finished item in situ. Thank you for sharing. Regards Martin

Posted 1 year ago

“Excellent customer service, easy order process and delivery.”

Helpful Report

Posted 1 year ago

Thank you so much, David, for your 5-star rating of Jupiter Blue Ltd. We are extremely grateful for your kind words, especially regarding your views of the customer service, ease of ordering and the fast delivery you experienced. Your support is much appreciated!

Posted 1 year ago

“Excellent service and a great product, very helpful advice over the phone and detailed drawings emailed to ensure the right product was bought.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating and kind words, Ali. We are so pleased to hear that you you found our help and advice ensured you received the product you needed. Regards Martin

Posted 1 year ago

“Loft hatch was damaged, replacement sent out next day , with no hassle whatsoever,. Great service Thanks”

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Posted 1 year ago

Thank you so much Karl for your 5 star rating of Jupiter Blue Ltd! We appreciate your feedback on your recent order experience. We are pleased that you're happy. Thank you for your great review!

Posted 1 year ago

“Order arrived very quickly. Only took my son and I less than 40 minutes to remove the old wooden frame and insert the new one. It was a perfect fit and a class job.”

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Posted 1 year ago

Thank you so much, we're so pleased to have earned your 5 star rating. We are delighted to hear that your order arrived very quickly and that it was a perfect fit. Thank you Martin

Posted 1 year ago

“Was first time using and was veary easy and most hehelpfull and promt delivery”

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Posted 1 year ago

Thank you so much for your 5 star rating of Jupiter Blue Ltd. We appreciate your your kind words about the ease of ordering and prompt delivery. We look forward to continuing to provide you with exceptional service.

Posted 1 year ago

“Every item I’ve ordered from Jupiter blue has been promptly received, well packaged and great quality - I would strongly recommend them”

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Posted 1 year ago

Thank you Derek for your 5 star rating of Jupiter Blue Ltd! We are so glad to hear that every item you have ordered has been delivered on time, was well-packaged, and of great quality--we are thrilled to have you as a loyal customer. Thank you for your kind words and support!

Posted 1 year ago

“I never thought a loft hatch would make me so happy but it does. Jupiter Blue made a custom sized loft hatch for our odd shaped loft hole to replace a genuinely awful flappy bit of plywood. It came very well packaged, well within the stated delivery time, and the fitment was absolutely spot on. Can't fault the whole experience.”

Jupiter Blue Ltd 5 star review on 24th October 2023

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Posted 1 year ago

Thank you for taking the time to not only share your experience, but also to supply a photo of your new loft hatch in situ. It's immensely satisfying to know we've helped make a difference to you. Your kind words mean a lot to us. Regards Martin

Posted 1 year ago

“I Haven’t received my item yet. Steve”

Helpful Report

Posted 1 year ago

Hi Steve, Thank you for your review. The hand made product you ordered is on a lead time of 12 - 15 working days. For Orders placed Friday 6th October this gives a delivery window between today (Monday 23rd October up to Thursday 26th October). I've just checked with production, your order is being dispatched today and should be delivered by Wednesday 25th October. Regards Martin

Posted 1 year ago

“Third bespoke hatch I have purchased from them in over 12 months. All have fitted like a glove and was very easy to fit. Delivery was within the ETA advised for the bespoke hatch. Well packaged as well. Would use them again without hesitation.”

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Posted 1 year ago

Thank you for coming back again Karl. We really appreciate your comments about the loft hatches we've made for you. Made in Yorkshire and delivered to Yorkshire. Thank you for supporting us.

Posted 1 year ago

“Loft hatch arrived on schedule. Fitted perfectly. Much heavier than expected & needed two people to position it, but once we'd worked out how we could lift it into position installation was simple & quick. Great piece of kit. Looks superb.”

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Posted 1 year ago

Thank you Andrew for your 5 star rating of Jupiter Blue Ltd! We are glad that the loft hatch arrived on schedule and fitted perfectly. It is reassuring to hear that although it was heavier than you expected, installation was simple and quick. We are also glad to hear that you deswcribe it as a great piece of kit and that looks superb. We really appreciate your kind words!

Posted 1 year ago

“Excellent service, excellent product. Will definitely use again.”

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Posted 1 year ago

Thank you so much for your review Scott. We're so glad that you experienced excellent service and a great product. We really appreciate your loyalty in choosing to shop with us, and we look forward to continuing to provide top-notch service and quality products for you in the future.

Posted 1 year ago

Jupiter Blue Ltd is rated 4.9 based on 1,888 reviews