Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,888 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 30th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good : 1. Website information and ordering process; 2. swift delivery; 3. overall quality of product. Not good: 4. Upon opening the delivered package one corner of the 25 mm wide flange was found to be bent up by something like 30 degrees. Packaging not obviously damaged. Managed to unbend it to an acceptable extent as needed to fit the hatch then and there. Otherwise would have returned it. 5. Plastic key for budget lock works just fine but doesn't give same perception of quality as the metal hatch. 6. The exposed surface of the glass fibre (?) insulation is friable. It would be better if it had a facing as it is easy to rub against the exposed surface when going up into the attic.”

Helpful Report

Posted 1 year ago

Hi Robin, Thank you so much for your review; we really appreciate your balanced feedback. Please accept our apologies for the item not reaching you in perfect condition. We'd have happily sent a replacement but appreciate you had to get the job done. Thank you for your feedback regarding the key and insulation. We aim to make our prouducts as competitive as possible while maintaining quality. The plastic key allows us to keep the overall cost down. The exposed insulation is due to the product being fire rated, this is how the product was tested. Thank you for your review! Sincerely, The Jupiter Blue Ltd Team

Posted 1 year ago

“First time using you guys but it won’t be the last time first class service and a fantastic product keep up the good work thank you”

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Posted 1 year ago

Thank you Shaun, we're so pleased to know we've made a good impression with you. Thank you for taking the time to review us. We look forward to helping you in the future. Regards Martin

Posted 1 year ago

“Our new loft hatch arrived extremely well packaged and looked great. The quality was excellent and it literally took 10 minutes to fit. We couldn't be happier. We'd put off replacing our old sagging loft hatch as we thought it'd be a nightmare due to having an odd sized opening to the loft. We couldn't have been more wrong. You deserve your 5 stars.”

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Posted 1 year ago

Hi Dan, Thank you very much for your review. We love making products that really improve things for our customers. It's great to receive reviews like this. Thank you for buying your made to measure loft hatch from Jupiter Blue. Regards Martin

Posted 1 year ago

“Looks fantastic!! Perfect fit”

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Posted 1 year ago

Thank you for your review Steve. Loft hatches aren't the most frequently purchased items so it's greast to know youre happy. Thank you for your review. Martin

Posted 1 year ago

“Fantastic service from start to finish. Emma was very helpful on the phone and our bespoke hatch is excellent quality and arrived on time. Highly recommend!”

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Posted 1 year ago

Thank you so much, John, for your 5 star rating of Jupiter Blue Ltd. We're delighted to hear that you had a fantastic experience - from the helpful phone service from Emma to the high-quality bespoke hatch that arrived on time. We appreciate your loyalty and thank you for choosing us! Martin

Posted 1 year ago

“Bespoke panels ordered and delivered within 10 days. Great service and product at a good price also.”

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Posted 1 year ago

Thank you so much, Jon, for your five-star rating of Jupiter Blue Ltd. We are pleased that you were happy with the bespoke panels ordered. It's customers like you that keep us going. Thank you. Martin

Posted 1 year ago

“Good company to deal with. Quick delivery. Happy with product. Highly recommended.”

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Posted 1 year ago

Thank you so much, Norman, for your 5 star rating of Jupiter Blue Ltd! We are delighted to hear that you had a positive experience with us and that you are a happy customer. It means so much to us that you are highly recommending our company to others. Thank you. Martin

Posted 1 year ago

“Purchased hatch and ladder but after at least 5 months of sitting in garage I finally fitted them. But realised there was no key for the hatch, so a couple of emails to Jupiter Blue who found my order and offered to send me the key. I opted to purchase the 1m long pole (at a discounted price) as I have high ceiling and had purchased hatch and ladder. I would like to say customer service was excellent. This should be the benchmark for all companies. Special thanks to Emma who felt with my query.”

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Posted 1 year ago

Thank you for your review Leighton. Emma is very pleased to hear that your happy with how your enquiry was handled. Martin

Posted 1 year ago

“Product arrived quickly and was easy to install. Look great.”

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Posted 1 year ago

Thank you, Marc, for your 5 star rating and kind words about Jupiter Blue Ltd! We're glad to hear that the product arrived quickly and was easy to install and look great. We appreciate your business. Martin

Posted 1 year ago

“Very good product and service”

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Posted 1 year ago

Thank you Colin, we really appreciate your review. Martin

Posted 1 year ago

“Great customer service with the team helping me choose the best product for my needs, my custom made loft hatch arrived within timescale, was of high quality and very easy to install - highly recommend!”

Jupiter Blue Ltd 5 star review on 30th November 2023

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Posted 1 year ago

Thank you very much for your review Jenna, we really appreciate your review. You're a little further north than us so a little colder. I hope you're feeling the benefits of the insulation and draught proofing. Regards Martin

Posted 1 year ago

“Good navigation on website, simple to order and prompt no fuss delivery. Just what is needed for the trade.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Jupiter Blue Ltd! We are pleased to hear that our website was easy to navigate and order from. We appreciate your loyalty and thank you for being a valued customer.

Posted 1 year ago

“Very pleased with custom-made loft hatch; fitted last weekend and it looks dso very much better than the cover we had over the hatch previously. If I hear of anyone I know needing a loft hatch I will certainly recommend Jupiter blue, many thanks for such a good quality product.”

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Posted 1 year ago

“Excellent, dispatched very quickly, excellent product, would definitely use again”

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Posted 1 year ago

Thank you so much for your five-star rating of Jupiter Blue Ltd! We are so pleased you found your experience to be excellent. We hope the new loft hatch is helping keep the property warmer.

Posted 1 year ago

“Excellent loft hatch, literally took minutes to remove the old and put in this new one. Made an opening tool from a piece of dowel with a grove cut in the end, works a treat”

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Posted 1 year ago

Thank you so much for your 5 star rating and kind words! We're very glad to hear that our Jupiter Blue Ltd. loft hatch made the process so easy for you! Your feedback is greatly appreciated. Have a great day!

Posted 1 year ago

“I have been using Jupiter Blue for a while now and am impressed with the professionalism of the company. The office are always on hand to discuss, if required and nothing is too much trouble. The hatches are the best I have ever used. Look fantastic and easy to install. I highly recommend.”

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Posted 1 year ago

Thank you for another order Ross, we really appreciate your kind words, based on your regular orders. We're very grateful to have you as a customer.

Posted 1 year ago

“Thanks guys. We purchased a made to measure loft hatch door. All okay with order and delivery. Just three minor issues. 1/ No instruction leaflet inside, although fitting all obvious to a knowledgable fitter. 2/ Insulation/aluminium foil damaged by latch that closes the door. Surely there should be a protective sleeve around latch? 3/ The hinge system requires updating. There is a need to put split grummets between the frame and the door to avoid the door moving laterally from side to side. That is, there is too much play in the gap resulting in the frame securing screw being hit by the door.”

Helpful Report

Posted 1 year ago

Thank you Paul, for your 5-star rating. We truly appreciate your kind words and are happy to hear our service made your experience a pleasant one. We also appreciate that you took the time to point out some minor issues. Rest assured that we will look into the points you have raised and see what can be improved. Again, thank you for your five-star review.

Posted 1 year ago

“Nice easy ordering system. Delivery on time. Loft hatch fitted perfectly.”

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Posted 1 year ago

Thank you so much James for your 5 star rating. We really appreciate your feedback on how you found the ordering and delivery experience. Thank you for buying your new loft hatch and opening pole from Jupiter Blue.

Posted 1 year ago

“Easy to order, staff very helpful on the phone. Very quick delivery! Shorter time than expected. Easy to fix into place with the help of one other person. Overall very pleased with it. Thank you.”

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Posted 1 year ago

Thank you Graham for the wonderful 5 star review of our company! We are so grateful for your comments about the service you received. Your satisfaction is truly appreciated. Thank you once again!

Posted 1 year ago

“Fitted today, very impressed fitted well. Thank you p”

Helpful Report

Posted 1 year ago

Thank you John! We are delighted to hear that you were impressed with the fitting your new loft hatch. It's great to know that our service are met your expectations. We appreciate your 5 star rating and your kind words. Thank you for your support!

Posted 1 year ago

Jupiter Blue Ltd is rated 4.9 based on 1,888 reviews