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Jupiter Blue Ltd Reviews

4.9 Rating 1,888 Reviews
98 %
of reviewers recommend Jupiter Blue Ltd
4.9
Based on 1,888 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Jupiter Blue Ltd Reviews
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Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 30th January 2025
Paul
Jupiter Blue Ltd 5 star review on 30th January 2025
Paul
Jupiter Blue Ltd 5 star review on 21st January 2025
Sean
Jupiter Blue Ltd 5 star review on 21st January 2025
Sean
Jupiter Blue Ltd 5 star review on 20th January 2025
Stephen
Jupiter Blue Ltd 5 star review on 15th January 2025
Simon
Jupiter Blue Ltd 5 star review on 15th January 2025
Simon
79
Anonymous
Anonymous  // 01/01/2019
Not great. Custome hatch (1 of 2) ordered and not delivered despite courier confirming there shoudl be two parcells. Had to call to establish where it was as invoice was issued so it was definately shipped. Dave was very helpfull but advised it was not shipped due to powder coating issue? Had to collect so as to be on time with our installation. This was not convenient at all. The hatch we collected was in bubble wrap only and there is a dent on each side of the frame. Sometimes you just have to step up and offer a solution that works for your customer, even if someone just checks the product first, puts it in a car and gets it to where it is needed. We are based on Wakefield btw so not that far out of the way. I appreciate that if we were London its a different storey and your outgoing quality control should have spotted the obvious dent.
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Posted 3 weeks ago
Hi Gavin, Thank you for your feedback. Your comments are valuable to us, and we'll take them on board as we strive to enhance our service. Best wishes, Jupiter Blue Ltd Customer Support
Posted 2 weeks ago
Ordered my loft hatch which came I good time, the package was slightly damaged when it arrived, I dealt with a gentleman called David who advised me a new hatch would be in the post next day, thus arrived promptly and was installed in 15 minutes, great product and excellent customer service. Wouldn't hesitate to buy again
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Posted 3 weeks ago
Hi Gary, Thank you for the 5-star review! We’re glad to hear that your loft hatch arrived promptly, and it's great to know that David provided a good service to resolve the issue quickly. Your feedback about the product and service is truly appreciated. Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
Excellent product. Easy to fit. Perfect job. Couldn’t be easier.
Jupiter Blue Ltd 5 star review on 30th January 2025 Jupiter Blue Ltd 5 star review on 30th January 2025
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Posted 3 weeks ago
Hi Paul, Thank you for the 5-star review! We’re delighted to hear you found the SDS-FR Fire Rated Bespoke Loft Hatch easy to fit and that it did the perfect job! Thank you also, for the photo, it's great to see the final result once a loft hatch has been fitted. Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
Easy to use website, loft door and frame delivered on time. Good, well made product at a reasonable and competitive price. Excellent response on a couple of queries and good follow-up to confirm the product was satisfactory.
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Posted 3 weeks ago
Hi Michael, Thank you for the 5-star review! We’re thrilled to hear that you found our website easy to use and that your order was delivered on time. It’s great to know you’re satisfied with the quality of the loft hatch, and that our team was able to assist you with your queries. Your feedback is truly appreciated! Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
This is the second bespoke loft hatch I have ordered (the latest one for my son's property). The design and build are exactly what is advertised and I have been happy to pass on details to some of my friends who are also considering changing/upgrading their loft hatches.
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Posted 3 weeks ago
Hi John, Thank you for the 5-star review! We’re so excited to hear that you’re happy with your bespoke loft hatches! It’s wonderful to know that you’ve chosen us again for your son’s property. Your support means the world to us, and we really appreciate you sharing our details with your friends! Thank you once again for your continued support! Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
Quick delivery, no problem's thank
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Posted 3 weeks ago
Hi David, Thank you for the 5 star review! We’re so glad to hear that you’re happy with the product and service from Jupiter Blue Ltd! It’s fantastic that your order arrived right on time. Thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
Great company, great products fairly priced, quality products, should the need arise will definitely use again
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Posted 3 weeks ago
Hi Colin, Thank you for the 5-star review! We’re so glad to hear you’re happy with our products and pricing. Thank you again for your feedback! Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
Great product, great service even changing the locking mechanism after ordering. Mark
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Posted 3 weeks ago
Hi Mark, Thank you for the 5-star review! We’re delighted to hear you’re happy with both the product and the service you received. Customer satisfaction is our top priority, and your feedback truly means a lot to us. Thank you again for the review! Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
Ordered a made to measure 1 hour fire rated and insulated loft hatch. Information for measuring was excellent, queries answered by email promptly and the hatch was delivered to promised timescale. The hatch itself was very well made and finished just as it should be. What more could you want? Will be ordering another soon.
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Posted 3 weeks ago
Hi there, Thank you for the 5-star review! We’re delighted to hear that your made-to-measure loft hatch met your expectations and that our measuring guidance was helpful. It's great to know that your order was delivered on time and that you’re satisfied with the quality and finish. We’re looking forward to assisting you with your next order! Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
My made-to-measure loft hatch was perfect to the millimetre. I was very impressed by the construction - how do they make them so solid, but exactly the size you specify. Material of construction is metal, not plastic. That makes it solid and robust, but heavy. I managed to install mine single-handed, but strongly advise you get a helper to hold the hatch in place whilst you are screwing it to the joists!
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Posted 3 weeks ago
Hi Mark, Thank you for the 5-star review! We’re thrilled to hear that your made-to-measure loft hatch fits perfectly and meets your expectations for quality. Thanks again for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
Recently purchased a replacement loft opener (my last one also bought from Jupiter blue lasted 15 years) Service was excellent and delivered very promptly.
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Posted 4 weeks ago
Hi, Thank you for the 5-star review! We’re so happy to hear that we could help you with your Loft Opening Pole purchase! It’s fantastic to know you received great service and that your delivery was prompt. Thank you for choosing us! Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
Great product and fast delivery.
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Posted 4 weeks ago
Hi Timothy, Thank you for the 5-star review! We’re thrilled to hear that you’re happy with our product and your order was delivered speedily. Your feedback is greatly appreciated. Thanks once more for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
Fantastic loft hatch. Highly recommend.
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Posted 4 weeks ago
Hi Ross, Thank you for the 5 star review! We very much appreciate your continual support and your recommendation means a lot to us. Thank you again for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
Easy simple ordering process and even managed to amend my order once I realised I had mad a mistake. Everything arrived in good time and was good quality. Would have no hesitation recommending to other potential Customers.
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Posted 4 weeks ago
Hi Dale, Thank you for the 5-star review! We’re delighted that you found our ordering process easy and that we could assist you with your order amendment. We're also pleased to hear everything arrived on time and met your quality expectations. Your recommendation means a lot to us. Thanks again for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support
Posted 3 weeks ago
Good quality product and service.
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Posted 1 month ago
Hi Matthew, Thank you for the 5-star review! We’re glad to hear that you’re satisfied with both the quality of our product and the service you received. Thank you again for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support
Posted 4 weeks ago
Customer very happy with the access panels. Top quality
Jupiter Blue Ltd 5 star review on 21st January 2025 Jupiter Blue Ltd 5 star review on 21st January 2025
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Posted 1 month ago
Hi Sean, Thank you for the 5-star review! We’re thrilled to hear that you’re very happy with the access panel, it's wonderful to know that we met your expectations. Thanks again for choosing Jupiter Blue Ltd and for attaching the photo its always great to see the access panels in situ. Best regards, Jupiter Blue Ltd Customer Support
Posted 1 month ago
Very pleased with my purchase. Although the delivery timeframe was vague, when it arrived it was as exactly as ordered and I was able to replace my existing hatch without fuss. Love the sleek, modern design and definitely a massive upgrade to my existing hatch with insulation and a locking pole to book. No complaints.
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Posted 1 month ago
Hi Anthony, Thank you for your 5-star review! We’re thrilled to hear that you’re pleased with your purchase and that the installation was a breeze. It’s great to know you love the modern design that enhances your loft space. Your feedback is truly valued. Thanks again for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support
Posted 1 month ago
Excellent service all round. Quick delivery too.
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Posted 1 month ago
Hi Lee, Thank you for the 5 star rating! We are delighted your order arrived speedily and you had a good experience with Jupiter Blue Ltd. Thank you again for the review, it is very much appreciated. Best regards, Jupiter Blue Ltd Customer Support
Posted 1 month ago
Quality product, great service. Ordered over Christmas. Came in a few weeks. Fitted easily & to size with good seals, all fixings & instructions. Looks slimline in ceiling, finishes off newly plastered ceiling. So much nicer than the old wood hatch.
Jupiter Blue Ltd 5 star review on 20th January 2025
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Posted 1 month ago
Hi Stephen, Thank you for your 5-star review! We’re delighted that you are pleased with the quality of our product and service, especially during the busy holiday season. It’s fantastic to hear that the loft hatch fitted perfectly, looks great in your newly plastered ceiling, and has replaced the old wood hatch so nicely. Your feedback truly means a lot to us. Thank you for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support
Posted 1 month ago
We have a 1940's house with a square loft aperture where the loft hatch rested internally on the frame aperture. Looking in the likes of B&Q, Toolstation etc, all the available off the shelf hinged loft hatches are rectangular in shape which were not suitable for us. We found Jupiter Blue on the internet who offer made to measure loft hatches. Their website is easy to navigate and explains how to measure for the new loft hatch and has a great choice of options available regarding hinge positions, flange size etc. We purchased the SDS insulated with standard lock, 50mm flange and silver cover for the insulation. The hatch arrived well packaged and within the estimated delivery time given when ordered. The hatch is easy to fit and is supplied with mounting screws and a pole with a key to unlock the hatch and a hook to pull down a ladder if you have one fitted. I highly recommended this company to anyone looking to replace an existing loft hatch.
Jupiter Blue Ltd 5 star review on 15th January 2025 Jupiter Blue Ltd 5 star review on 15th January 2025 Jupiter Blue Ltd 5 star review on 15th January 2025
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Posted 1 month ago
Hi Simon, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our website user-friendly and our made-to-measure options suitable for your unique loft space. It’s wonderful to know that you were pleased with the quality of packaging, delivery, and the ease of installation. Your recommendation means a lot to us. Thanks once again for sharing your experience! Best regards, Jupiter Blue Ltd Customer Support
Posted 1 month ago
Jupiter Blue Ltd is rated 4.9 based on 1,888 reviews