Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,836 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 22nd November 2024

Susan

Jupiter Blue Ltd 5 star review on 16th November 2024

Jupiter Blue Ltd 5 star review on 11th November 2024

Jupiter Blue Ltd 5 star review on 22nd October 2024

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Jupiter Blue Ltd 5 star review on 2nd September 2024

EMMA

Jupiter Blue Ltd 5 star review on 4th August 2024

Alan

Anonymous

Anonymous // 01/01/2019

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“Made to measure unit ordered. Quite a large unit and it needed double locks recommended, much improved on old untis single lock I had. Fitted quite easily though would have been great is hatch could be fitted after mounting the frame, would make installation easier as you battle with hatch hanging down. Take care on latch side as the latch tabs do extend out over the main frame by several mm so need space to rotate into place, if tight fit this may be a problem/need surround modifying. Definately recommend the units.”

Helpful Report

Posted 2 months ago

Thank you Mark for your 5-star rating of Jupiter Blue Ltd. We are thrilled to hear that you are satisfied with the made-to-measure loft hatch you ordered. We truly appreciate your feedback and are delighted to know that the double locks recommended for the large unit have significantly improved upon the single lock you previously had. Thank you once again for your review and we have noted your feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Excellent ceiling hatch ,made to measure,easy to fit well made hatch,delivered on time stated.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for the 5 star rating for our Made to Measure Loft Hatch. We are thrilled to hear that you are happy with the loft hatch and it was easy to fit. In addition its great to know that your loft hatch was delivered on time. Thank you again for the review. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Very helpful customer service. Good hatch and ladder delivered within time frame for made to measure.”

Helpful Report

Posted 2 months ago

Hi Ann, Thank you for your 5-star rating of Jupiter Blue Ltd! We are thrilled to hear that you had a great experience with our company. Your kind words about our customer service and the timely delivery of your hatch and ladder are sincerely appreciated. Thank you once again for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Excellent customer service, resolved issue with a previous order (loft hatch) and arranged 24 hours courier. Fitted the new loft hatch and all good. Bought 3 hatches so far and very happy with the quality.”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for your 5-star rating of Jupiter Blue Ltd! We are thrilled to hear that you had an excellent experience with our customer service team. In addition, we are delighted that the new loft hatch fits perfectly and that you are pleased with the quality. Thanks once again for your positive feedback and for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Easy to follow website , the product I required was shown in plenty of detail with all the correct dimensions. Price was reasonable including delivery and the product arrived in excellent condition on time”

Helpful Report

Posted 2 months ago

Thank you Richard for your 5-star rating of Jupiter Blue Ltd.! We are thrilled to hear that our website was easy to navigate and you were happy with your order. Thank you again for your review. Best regards, Jupiter Blue Ltd. Customer Support

Posted 2 months ago

“easy to fit but needs two people . looks good”

Helpful Report

Posted 2 months ago

Hi Malcolm, Thank you for your 5-star rating for Jupiter Blue Ltd. We truly appreciate your feedback. We're thrilled to learn that our product was easy to fit, and that it also looks good. Your feedback means a lot to us, as we constantly strive to deliver products that are both easy to install and aesthetically pleasing. Once again, thank you for your review. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“The staff was friendly, polite and helpful in responding to my query. She provided me with the product I needed. Thank you Stéphane”

Helpful Report

Posted 2 months ago

Thank you, Stéphane, for your review of Jupiter Blue Ltd. We are thrilled to hear that our staff member was friendly, polite, and helpful in responding to your query, and that they provided you with the product you needed. Thank you once again!

Posted 2 months ago

“Firstly the packing was in a bit of a bad way but fortunately no damage. The sealing strip was all twisted in one corner so had to straighten that and I think the strip is very thin and only just taller than the rim. That definitely could be better to create a greater seal.”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for taking the time to rate Jupiter Blue Ltd. We appreciate your feedback on our packaging. We are glad to hear that no damage occurred. Your observation about the twisted sealing strip in one corner has been duly noted, and we understand your concern regarding its thickness. We will certainly take this into consideration in the future. Once again, thank you for your valuable feedback. Best regards, Jupiter Blue Ltd Customer Service Team

Posted 2 months ago

“Loft hatch arrived quit, well packaged but catch broken, following a phone call new catch arrived 48 hours later.”

Helpful Report

Posted 2 months ago

Hi Deryn, Thank you for your 5-star review of Jupiter Blue Ltd! We greatly appreciate your feedback. We're thrilled to hear that your loft hatch arrived quickly and was well packaged. However, we are sorry that the catch was broken upon delivery. Thank you again for your review. Best regards, Jupiter Blue Ltd. Customer Support

Posted 2 months ago

“Great product 5star”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to rate Jupiter Blue Ltd with five stars! We really appreciate your feedback and are thrilled to hear that you had a great experience with our product. Thank you once again for your feedback! Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Hatches fit perfectly, look great and I highly recommend.”

Helpful Report

Posted 2 months ago

Thank you Ross for giving Jupiter Blue Ltd a 5-star rating! We are thrilled to hear that the hatches you purchased from us fit perfectly and look great. Your recommendation means the world to us! We also want to take this opportunity to express our gratitude for your continued loyalty as a customer. Thank you once again for your review. Best regards, Jupiter Blue Ltd Customer Support

Posted 2 months ago

“Arrived earlier than expected as it was a made to measure , well finished product and easy to fit to the non standard size opening, saved money by not having to pay to have roof eaves trimmed”

Helpful Report

Posted 3 months ago

Hi Kevin, Thank you for your 5-star review of Jupiter Blue Ltd! We appreciate your feedback. We are delighted to hear that the Made-to-Measure Loft Hatch arrived earlier than expected and you are pleased with the product quality. Thank you once again for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Easy delivery and just what I wanted Ideal”

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Posted 3 months ago

Hi Lewis, Thank you for giving Jupiter Blue Ltd a 5-star rating! We are extremely delighted to hear that our products have met your expectations and delivered exactly what you wanted. Thank you for your review. Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Excellent product! My carpenter wanted to fit plastic, insulated with polystyrene loft hatches bought from a main stream builders merchant. Having looked at them myself I found excellent products from Jupiter Blue. Delivery was very quick. Carpenter was very impressed and suggested he would use these products going forward. He said they were easy to fit with just a few screws once the correct hole had been created. They look great too.”

Helpful Report

Posted 3 months ago

Good morning, thank you for your 5-star rating of Jupiter Blue Ltd! We are thrilled to hear that you found our loft hatches to be excellent. It's great to hear that our loft hatches were easy to fit and that your carpenter was impressed with their quality. Once again, thank you for your review. Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Very good product, in this case a lift hatch, just note to order the hatch 5mm under the opening size to allow easy fit, I don’t recall this being said in the ordering instructions and had to adjust my opening”

Helpful Report

Posted 3 months ago

Hi Chris, Thank you for your 5-star review of Jupiter Blue Ltd! We're thrilled to hear that you found the product to be very good. Your feedback about ordering the hatch 5mm under the opening size is extremely valuable, and we apologise for any confusion caused. Thank you once again for your review. Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Very good product, especially when you have a non standard opening, neat and tidy, great customer service, delayed delivery while I was on holiday”

Helpful Report

Posted 3 months ago

Hi Andrew, Thank you for giving Jupiter Blue Ltd a 5-star rating! We appreciate your feedback and are thrilled to hear that you had a positive experience with our products. Once again, thank you for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Loft hatch arrived very quickly. Only issue was can't disconect the hatch to fit the frame.”

Helpful Report

Posted 3 months ago

Thank you for your 5-star rating of Jupiter Blue Ltd! We are thrilled to hear that your loft hatch arrived promptly. Please feel free to reach out to our dedicated customer service team, and we will gladly assist you in answering any fitting issues. Thank you for choosing Jupiter Blue Ltd! Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Product came well protected within the outer carboard box and was exactly as ordered. No fuss no drama delivered what was required.”

Helpful Report

Posted 3 months ago

Hi Neil, Thank you for your 5-star rating of Jupiter Blue Ltd! We are thrilled to hear that your product arrived well protected and exactly as ordered. Once again, thank you for your review. Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Bought 2 metal loft hatches from this company now, quick delivery and top quality product.”

Helpful Report

Posted 3 months ago

Hi Paul, Thank you for your 5-star rating of Jupiter Blue Ltd! We are thrilled to hear you have had good experiences with Jupiter Blue Ltd on both product quality and speedy delivery. Once again, thank you for your review. Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

“Fantastic product! The roof lantern was delivered within the lead time and came fully protected with each element of the lantern being wrapped and labelled which was really helpful when installing. We were able to install the lantern ourselves (2 people) using the fitting leaflet provided with the product and also using the manufacturer installation video on YouTube. Jupiter Blue were great in helping me choose the most suitable rooflight for my renovation, I will definitely buy from them again for future renovation projects around the house! Thank you.”

Helpful Report

Posted 3 months ago

Hi Emma, Thank you for your 5-star rating and for sharing your experience with Jupiter Blue Ltd. We appreciate your feedback and are thrilled to hear that you found our roof lantern to be a fantastic product. We are delighted that the delivery of the roof lantern was within the lead time and that it arrived fully protected and labelled, making the installation process much easier. Thank you once again for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 3 months ago

Jupiter Blue Ltd is rated 4.9 based on 1,836 reviews