Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,816 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 11th November 2024

Jupiter Blue Ltd 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices , very prompt delivery. I shall keep returning. Thank you Robert”

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Posted 10 months ago

Thank you for our 5 star rating. We strive to provide affordable prices and quick, efficient delivery so we are thrilled to hear that you are happy with your experience. Thank you again!

Posted 10 months ago

“Great product and delivery in a timely manner. First purchase from this company and will do so again in future.”

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Posted 11 months ago

Thank you so much for your 5 star rating of Jupiter Blue Ltd., Ikram! We are extremely delighted to hear that you were satisfied with our product and delivery in a timely manner!

Posted 10 months ago

“I was a bit sceptical as I’d never heard of Jupiter Blue and neither had anyone I’ve spoken with, however I have NO complaints. My item arrived within a few days and is as described, seems a decent quality for the price and simple to fit in about 5 minutes.”

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Posted 11 months ago

Thank you so much, Kevin, for your kind 5 star rating of Jupiter Blue Ltd! We are pleased you have received your item with no complaints.

Posted 11 months ago

“Very good product,fast delivery. Highly recommended business,A+++++”

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Posted 11 months ago

Thank you so much for your 5-star rating of Jupiter Blue Ltd, Gheorghe! We are so pleased that you found our products to be very good and the delivery to be fast. We are also glad that you would recommend us to others. Thank you for being such a loyal customer!

Posted 11 months ago

“I am very pleased with the product. The only reason for 4 stars is that when asked if there was any tolerance on the dimensions of the hatch a company spokesman said no, the sizes would be as given. My hatch is several millimetres smaller, which suited my installation to perfection!”

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Posted 11 months ago

Hi Frank, Thank you for your feedback, fair enough I'll pass your comments to our customer service team. Regards Martin

Posted 11 months ago

“Great ordering and packaging / delivery. Slightly confused by two types of delivery for orders, tiles from one place and grouting from another. But all worked out well.”

Jupiter Blue Ltd 5 star review on 8th December 2023

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Posted 11 months ago

“Very good product, very quick and,well packaged excellent”

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Posted 11 months ago

Thank you, John, for your 5 star rating of Jupiter Blue Ltd! We greatly appreciate your loyalty and your kind words on our product. We are glad you are happy with the quality of our service.

Posted 11 months ago

“Good : 1. Website information and ordering process; 2. swift delivery; 3. overall quality of product. Not good: 4. Upon opening the delivered package one corner of the 25 mm wide flange was found to be bent up by something like 30 degrees. Packaging not obviously damaged. Managed to unbend it to an acceptable extent as needed to fit the hatch then and there. Otherwise would have returned it. 5. Plastic key for budget lock works just fine but doesn't give same perception of quality as the metal hatch. 6. The exposed surface of the glass fibre (?) insulation is friable. It would be better if it had a facing as it is easy to rub against the exposed surface when going up into the attic.”

Helpful Report

Posted 11 months ago

Hi Robin, Thank you so much for your review; we really appreciate your balanced feedback. Please accept our apologies for the item not reaching you in perfect condition. We'd have happily sent a replacement but appreciate you had to get the job done. Thank you for your feedback regarding the key and insulation. We aim to make our prouducts as competitive as possible while maintaining quality. The plastic key allows us to keep the overall cost down. The exposed insulation is due to the product being fire rated, this is how the product was tested. Thank you for your review! Sincerely, The Jupiter Blue Ltd Team

Posted 11 months ago

“First time using you guys but it won’t be the last time first class service and a fantastic product keep up the good work thank you”

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Posted 11 months ago

Thank you Shaun, we're so pleased to know we've made a good impression with you. Thank you for taking the time to review us. We look forward to helping you in the future. Regards Martin

Posted 11 months ago

“Our new loft hatch arrived extremely well packaged and looked great. The quality was excellent and it literally took 10 minutes to fit. We couldn't be happier. We'd put off replacing our old sagging loft hatch as we thought it'd be a nightmare due to having an odd sized opening to the loft. We couldn't have been more wrong. You deserve your 5 stars.”

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Posted 11 months ago

Hi Dan, Thank you very much for your review. We love making products that really improve things for our customers. It's great to receive reviews like this. Thank you for buying your made to measure loft hatch from Jupiter Blue. Regards Martin

Posted 11 months ago

“Looks fantastic!! Perfect fit”

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Posted 11 months ago

Thank you for your review Steve. Loft hatches aren't the most frequently purchased items so it's greast to know youre happy. Thank you for your review. Martin

Posted 11 months ago

“Fantastic service from start to finish. Emma was very helpful on the phone and our bespoke hatch is excellent quality and arrived on time. Highly recommend!”

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Posted 11 months ago

Thank you so much, John, for your 5 star rating of Jupiter Blue Ltd. We're delighted to hear that you had a fantastic experience - from the helpful phone service from Emma to the high-quality bespoke hatch that arrived on time. We appreciate your loyalty and thank you for choosing us! Martin

Posted 11 months ago

“Bespoke panels ordered and delivered within 10 days. Great service and product at a good price also.”

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Posted 11 months ago

Thank you so much, Jon, for your five-star rating of Jupiter Blue Ltd. We are pleased that you were happy with the bespoke panels ordered. It's customers like you that keep us going. Thank you. Martin

Posted 11 months ago

“Good company to deal with. Quick delivery. Happy with product. Highly recommended.”

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Posted 11 months ago

Thank you so much, Norman, for your 5 star rating of Jupiter Blue Ltd! We are delighted to hear that you had a positive experience with us and that you are a happy customer. It means so much to us that you are highly recommending our company to others. Thank you. Martin

Posted 11 months ago

“Purchased hatch and ladder but after at least 5 months of sitting in garage I finally fitted them. But realised there was no key for the hatch, so a couple of emails to Jupiter Blue who found my order and offered to send me the key. I opted to purchase the 1m long pole (at a discounted price) as I have high ceiling and had purchased hatch and ladder. I would like to say customer service was excellent. This should be the benchmark for all companies. Special thanks to Emma who felt with my query.”

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Posted 11 months ago

Thank you for your review Leighton. Emma is very pleased to hear that your happy with how your enquiry was handled. Martin

Posted 11 months ago

“Product arrived quickly and was easy to install. Look great.”

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Posted 11 months ago

Thank you, Marc, for your 5 star rating and kind words about Jupiter Blue Ltd! We're glad to hear that the product arrived quickly and was easy to install and look great. We appreciate your business. Martin

Posted 11 months ago

“Very good product and service”

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Posted 11 months ago

Thank you Colin, we really appreciate your review. Martin

Posted 11 months ago

“Great customer service with the team helping me choose the best product for my needs, my custom made loft hatch arrived within timescale, was of high quality and very easy to install - highly recommend!”

Jupiter Blue Ltd 5 star review on 30th November 2023

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Posted 11 months ago

Thank you very much for your review Jenna, we really appreciate your review. You're a little further north than us so a little colder. I hope you're feeling the benefits of the insulation and draught proofing. Regards Martin

Posted 11 months ago

“Good navigation on website, simple to order and prompt no fuss delivery. Just what is needed for the trade.”

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Posted 11 months ago

Thank you for your 5 star rating of Jupiter Blue Ltd! We are pleased to hear that our website was easy to navigate and order from. We appreciate your loyalty and thank you for being a valued customer.

Posted 11 months ago

“Very pleased with custom-made loft hatch; fitted last weekend and it looks dso very much better than the cover we had over the hatch previously. If I hear of anyone I know needing a loft hatch I will certainly recommend Jupiter blue, many thanks for such a good quality product.”

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Posted 11 months ago

Jupiter Blue Ltd is rated 4.9 based on 1,816 reviews