Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,816 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

Write Your review

Tell us how Jupiter Blue Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jupiter Blue Ltd 5 star review on 11th November 2024

Jupiter Blue Ltd 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would highly recommend this company. The staff is extremely friendly and very helpful. I called them for some advice and they were very happy to help. The gentleman I spoke with kindly advised me without any expectations and I am very grateful for that. In the end, I placed an order for an item and when I had issues with it, I telephoned and spoke to David who dealt with the issue professionally and resolved it to my satisfaction and more. I cannot recommend them highly enough and would definitely buy from them again.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Tammam! We are glad to know that you had a positive experience with us here at Jupiter Blue Ltd. It really means a lot to us that you spoke positively of our staff and their helpfulness. We strive to provide exceptional customer service and care, and it seems as though we accomplished that with your order. We are so pleased that you found our staff helpful and that we were able to exceed your expectations. Thank you again for your review!

Posted 1 year ago

“Great product and fast delivery - 2nd Hatch from these guys 5*”

Helpful Report

Posted 1 year ago

Thank you so much, Matthew, for giving us a 5 star rating and for being a loyal and repeating customer! We truly appreciate your kind words. We are glad you had such great experience with us and look forward to serving you in the future.

Posted 1 year ago

“Good delivery and does just what it says on the tin.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star review for Jupiter Blue Ltd! We truly appreciate the kind words and that you found our delivery to be good and our product to be exactly as described. Thank you for shopping with us.

Posted 1 year ago

“Excellent service, arrived on schedule, no damages, perfect.”

Helpful Report

Posted 1 year ago

Thank you so much Steve for your excellent 5 star rating of Jupiter Blue Ltd. We're delighted to hear that you had an excellent service experience, with your order arriving on schedule and without any damages. We truly appreciate your loyalty and look forward to serving you again soon.

Posted 1 year ago

“Good service came on time used before Will use again”

Helpful Report

Posted 1 year ago

Thank you very much for your review Stephen. We appreciate your custom, thank you for your feedback.

Posted 1 year ago

“Good choice of fire rated access panels at bespoke sizes. 1st class product. Quick to resolve delivery company damage.”

Helpful Report

Posted 1 year ago

Thank you Greg for your fantastic 5 star rating of Jupiter Blue Ltd! We appreciate your loyalty and are so glad that you are pleased with the choice of fire rated access panels in bespoke sizes. Sorry you had to put our customer service to the test when your order was damaged in transit. We're glad we were able to resolve the issue quickly. Thank you for understanding.

Posted 1 year ago

“Wasn't to sure at first but after a couple of chats over the phone with Emma and a few measurements divided on a made to measure hatch as a DIYer it wasn't to bad after a bit fiddling it went in better than I imagined there was some repair work around the edges but honestly we'll pleased with the end result, thanks for the help and advice Emma. Dave!”

Jupiter Blue Ltd 5 star review on 16th July 2023

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Dave. We are so delighted that you were pleased with the fit and the end result of the made-to-measure hatch. We appreciate the fact that you have mentioned the helpful advice received from Emma. We are grateful for your feedback and sincerely thank you for your kind words.

Posted 1 year ago

“I have been looking for an opening pole for my loft hatch for some time . It’s has a triangle opening. So pleased to have found it with this company. The pole is sturdy and easy to use. Good value for money. Delivery was quick. Would use this company again.”

Helpful Report

Posted 1 year ago

Thank you so much, Kathleen, for the 5-star rating of Jupiter Blue Ltd! We greatly appreciate your loyalty and your feedback. We are so glad that you were able to find exactly what you needed with us and that you found the pole was well-made and a good value for money. It's great that our fast delivery ensured you got the product quickly, and we hope that if you need anything else in the future you will consider us again. Thank you for your support!

Posted 1 year ago

“Quick to respond to queries regarding product prior to purchase & helpful in being able to provide additional information. Once ordered product arrived promptly & is as described”

Helpful Report

Posted 1 year ago

Thank you so much Robert for giving Jupiter Blue Ltd a 5 star rating! We really appreciate your kind words regarding the service and responsiveness our team provides. We are so grateful for your feedback.

Posted 1 year ago

“I was please with the loft hatch and how quick it arrived”

Helpful Report

Posted 1 year ago

Thank you so much, Robert, for your four-star rating of Jupiter Blue Ltd. We really appreciate your loyalty and your glowing review. I'm so pleased you were happy with the loft hatch and how quickly it arrived. We're grateful to you for choosing us again!

Posted 1 year ago

“Made to measure loft hatch arrived well packed and safe installed early with no problems, it looks tidy and well finished much nicer than the old wooden one”

Jupiter Blue Ltd 5 star review on 13th July 2023

Helpful Report

Posted 1 year ago

Thank you Pamela for your 5 star rating of Jupiter Blue Ltd. We are glad to hear that the made to measure loft hatch arrived well packed and safe, and that the installation went smoothly. We are also glad to see that it looks tidy and well finished. We appreciate that you have chosen us for your needs.

Posted 1 year ago

“Easy to order on the website. The item was delivered quickly and was just what I wanted. Great service!”

Helpful Report

Posted 1 year ago

Thank you so much, Nicholas, for your 5-star review of Jupiter Blue Ltd! We are thrilled to hear that you had an enjoyable experience with us, from being easy to order online to the quick delivery of the item you wanted. We really appreciate your kind words.

Posted 1 year ago

“My daughter has had the central heating boiler installed into the loft of her house.we needed both a loft ladder and a hinged loft cover. Jupiter Blue provided exactly what was needed, both in quality and ease of fitting. We got exactly what we needed, so thank you guys, and also the price and delivery was greatly appreciated.”

Helpful Report

Posted 1 year ago

Thanks so much for your 5 star rating Bruce! It's greatly appreciated! We're delighted to know that you got exactly what you needed from us and that you are happy with all aspects of your order. Thank you for shopping with Jupiter Blue.

Posted 1 year ago

“Great choice of products and delivered promptly. My opening wasn’t a standard size and I was able to get what I needed.”

Jupiter Blue Ltd 5 star review on 8th July 2023

Helpful Report

Posted 1 year ago

Thank you so much Andrew for your 5 star rating for Jupiter Blue Ltd. It's great to see your new loft hatch installed, thank you for taking the time to share your feedback.

Posted 1 year ago

“Replaced our old lift hatch with this better designed higher spec one and it was so easy to fit and looks amazing .”

Jupiter Blue Ltd 5 star review on 7th July 2023

Helpful Report

Posted 1 year ago

Thank you for sharing the image of your new loft hatch, it looks great. Thank you so much for your five star rating of Jupiter Blue. We are delighted to receive your feedback.

Posted 1 year ago

“Service good and quick. Prices ok. Product a bit flimsy. No key to open the loft hatch door so I needed to make something.”

Helpful Report

Posted 1 year ago

Thank you so much for your 4 star rating of Jupiter Blue Ltd. We are delighted that you found our services to be good and quick, and your experience with our pricing to be satisfactory. Some customers do mention the plastic flexes, but that's out of the box, once fixed in place the loft opening and ceiling brace it. We're impressed to hear you made your own opening tool, apologies if you missed it, we do sell an opening pole as a separate item. Thank you for your feedback and for shopping with Jupiter Blue Ltd!

Posted 1 year ago

“Good easy to fit easy to open only gave it 4 because the loft ladder hits the insulation on the loft door when you open it and slide down Pat to cut some of it away apart from that fine good price”

Helpful Report

Posted 1 year ago

Thank you so much, Anthony, for your 4 star rating of Jupiter Blue Ltd. We really appreciate your taking the time to provide us with valuable feedback. We regret to hear that the loft ladder hits the insulation on the loft door. Notching the insulation is one option, alternatively you could raise the mounting point of the ladder to give more clearance but there are some points you'd need to check before doing this.

Posted 1 year ago

“Made to measure fitted perfectly. High quality and fast delivery. Great instructions and fitting template. Would definitely recommend Jupiter Blue to others.”

Helpful Report

Posted 1 year ago

Thank you, Andy, for your fabulous 5-star review of Jupiter Blue Ltd. We are really pleased that your experience with our made-to-measure product was exemplary. Your feedback about our fast delivery, high quality and great instructions is much appreciated and we look forward to serving you again soon. Thank you for recommending us to others.

Posted 1 year ago

“Great customer service, amazing communication would definitely recommend.”

Helpful Report

Posted 1 year ago

Thank you so much Janine for your 5 star rating of Jupiter Blue Ltd and for your kind words about our great customer service. We really appreciate your loyalty and are so thankful for your wonderful review!

Posted 1 year ago

“Bought a large made-to-measure insulated steel loft hatch - excellent product and service!”

Helpful Report

Posted 1 year ago

Hi Peter! Thank you so much for taking the time to leave a 5 star rating for Jupiter Blue Ltd! We certainly appreciate your loyalty and look forward to seeing you again soon! It's wonderful to hear that you enjoyed both the product and service with your made-to-measure insulated steel loft hatch. Thanks again for choosing us and for your kind words - we really do appreciate it!

Posted 1 year ago

Jupiter Blue Ltd is rated 4.9 based on 1,816 reviews