Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,888 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 30th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very well made bit of kit. Delivered as promised and well packaged. Easy to fit and looks great. Would buy from them again if needed.”

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Posted 1 year ago

Thank you for your 5-star rating of Jupiter Blue Ltd, John. We're delighted that you found your new loft hatch to be very well made and that it was delivered quickly. It is much appreciated that you would consider buying from us again in the future. Thank you for shopping with Jupiter Blue.

Posted 1 year ago

“Excellent product. Made to my exact dimensions. Very robust. One star knocked off as could have had a little better communication as regards parcel tracking and delivery time. However, apart from that, very pleased”

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Posted 1 year ago

Thank you for your 4 star rating, Jan! We are glad that you were satisfied with the product we made for you. We apologize for any lack of communication regarding parcel tracking, we appreciate your feedback and understand this being the reason for dropping a star. We'll look at how this aspect can be improved in the future.

Posted 1 year ago

“Brilliant had it fitted and loft ladder back in a hour.Fits nice a snug.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Jupiter Blue Ltd, MARK! We really appreciate your kind words. We're glad you had a great experience. Fast work too!

Posted 1 year ago

“Bespoke size loft hatch delivered in little over a week. Excellent fit, seems well made. Great service. Trackable post would be the only way to improve the service.”

Jupiter Blue Ltd 5 star review on 15th October 2023

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Posted 1 year ago

Thank you so much for sharing a photo of your new loft hatch Isaac. It looks very smart, and with the temperature dropping it should be helping keep your home warmer. We are delighted that you are satisfied with the bespoke size loft hatch, and that it arrived in such quick time. We really appreciate your feedback and your input regarding trackable post. We hope to have the pleasure of assisting you again soon.

Posted 1 year ago

“Hassle free purchase, very informative and helpful. Great product”

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Posted 1 year ago

Thank you so much for your 5-star rating of Jupiter Blue Ltd, Gary. We are really glad that you had a hassle free purchase experience with us. It is also great to hear that you found our staff to be very informative and helpful, and that you are satisfied with the product you received. We are grateful to have such a loyal customer like you!

Posted 1 year ago

“Great loft hatch, easy to fit,”

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Posted 1 year ago

Thank you for your review Roy, we really appreciate it.

Posted 1 year ago

“Incredible and helpful customer service helping ensure I bought the right sized product for a bespoke fitting. Responsive and quick every time, email and phone, and great product that was easy to fit.”

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Posted 1 year ago

Thank you, Josh, for your 5 star rating of Jupiter Blue Ltd! We are so glad you found our customer service advice helped you purchase the right size product for your property. We appreciate your feedback and hope you are already feeling the benefits of your new highly insulated loft hatch.

Posted 1 year ago

“Great loft hatch, well made, fast delivery , excellent service from Jupiter Blue.Thank you.”

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Posted 1 year ago

Thank you very much for taking the time to write a review. We're humbled that you rate your experience with Jupiter Blue as 5 stars.

Posted 1 year ago

“I placed my order for a loft hatch and opening rod with a friendly and helpful member of staff, the delivery was next day and we’ll packed, thank you Jupiter Blue.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Jupiter Blue Ltd, Alan! David was thrilled to read your kind words. We hope your new insulated loft hatch helps reduce heat loss into your loft and the opening pole makes accessing your loft easier.

Posted 1 year ago

“Best you can get”

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Posted 1 year ago

Thank you so much for your 5-star rating of Jupiter Blue Ltd, Liviu! We are grateful for your loyalty and are glad that you are so pleased with your dealing with us. We're here to provide you with the best products and service that we can. Thank you for recognising our efforts.

Posted 1 year ago

“I’ve asked for a refund on my order and I have not received yet I ordered and cancelled as soon as they said it will be Monday for delivery I always use you but I needed to access panels quick so I had to buy them off the shelf I did not realise the time is 3 pm cut off for next day delivery”

Helpful Report

Posted 1 year ago

Hi Nigel, thank you for your review. When you place an order your bank gives us an authorisation code which allows us to debit the money from your payment card. In the case of your order from yesterday (5th October) The money isn't actually debited from your account until 23.59 the same working day. You asked us to cancel the order before the funds had been debited so the only option open to us was to voided your transaction. Voiding means we will never attempt to debit the money, however the authorisation code generated by your bank is valid for a period of time. During this period of time the funds will show as pending, however will not be debited. This is a feature of the bnaking systems and is outside of our control. Please feel free to verify this with your bank.

Posted 1 year ago

“I had looked everywhere for a decent insulated hinged loft hatch but could not find one in about of the usual DIY shops or even online. Then I came across this site and they had what I wanted. The hatch is slimline and fits nice and flush to the ceiling. It's airtight and the insulation is very thick which is great. I tried installing it myself but had to admit defeat because I couldn't hold the surround in place while trying to screw in the screws so I got my dad to help me. He was in the loft holding it in place while I fixed it in place. I then closed it to make sure it was a tight fit and he could hardly hear me talking when it was closed! Lovely bit of kit, get a helper to give you a hand to install it and you are set.”

Helpful Report

Posted 1 year ago

Thank you so much Michael for your 5 star rating! We are so glad that you are happy with your AT insulated hinged loft hatch, and were able to find it with us here at Jupiter Blue Ltd, after looking everywhere else! We certainly appreciate your feedback and are glad to know that the product is helping to keep your home warm. Thank you again for your kind review!

Posted 1 year ago

“Good product, as advertised and with good delivery time. The reason this isn't a 5-star review is because the printed instructions said that the aperture to the loft should be measured only after lining it with plasterboard. This information is not included in the online instructions that I read when making the order, so I measured according to that. Luckily, my fitting worked without plasterboard, but otherwise it could have been a disaster. If that information was in fact in the online instructions, then please forgive me, but I don't remember seeing it anywhere.”

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Posted 1 year ago

Thank you for your 4 star rating of Jupiter Blue Ltd, Richard! We appreciate your feedback, and are sorry to hear of your experience with the fitting instructions. These have been amended to make this clearer, the web page will be updated in the next few days. For your peace of mind the lining only relates to the fire rated version, as yours is the non-fire rated version this would not have been necessary. Again, thank you for your honest and informative review.

Posted 1 year ago

“undoubtedly I chose the correct loft hatch and the speed of the supply was beyond my expectations. The finished product looks well, and I am a satisfied customer. One irritating item was the pole for the general lock. It is not comfortable to use and I have to stand on a stool due to my smallish stature, and I suppose my age, being nearer 90 than 80. My hand was sore for two days. A minor point but you did ask!!!”

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Posted 1 year ago

Thank you for your review Leonard, I really enjoyed the honesty of your review, I'm not able to change the design of the handle quickly, but I can send you a 1 metre long pole. Hopefully this will avoid you having to stand on a stool. Regards Martin

Posted 1 year ago

“Very good customer service and product but they really need to change their courier who outright ignores their delivery schedule and obligations.”

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Posted 1 year ago

Thank you for your 4 star rating of Jupiter Blue Ltd. We really appreciate your balanced feedback, and are sorry to hear that you had a less than satisfactory experience with the courier service used for some of our larger items. We understand how frustrating this can be and will certainly look to see what can be done to improve this aspect of the delivery service.

Posted 1 year ago

“Superb service as always, third time I have ordered products from the same company over the past year and will order again in the future.”

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Posted 1 year ago

Thank you for your generous 5 star rating of Jupiter Blue Ltd, Howard! We are thrilled that you have ordered from us three times in the past year and that you plan to order with us again in the future. We appreciate your loyalty and are grateful for the outstanding rating!

Posted 1 year ago

“Fantastic customer service, and good delivery timing…”

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Posted 1 year ago

Thank you so much Bedros for your wonderful 5-star rating of Jupiter Blue Ltd! We are so pleased to hear that you've had an excellent experience with us - fantastic customer service and good delivery timing is what we always strive for. We greatly appreciate your loyalty and hope to continue to provide you with quality service!

Posted 1 year ago

“Excellent product, first class finish and it fits like a glove !!”

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Posted 1 year ago

Thank you Edward for your 5 star rating of Jupiter Blue Ltd! We greatly appreciate your kind words and being so satisfied with our product, "Excellent product, first class finish and it fits like a glove !". Your positive feedback means the world to us and we truly value your support.

Posted 1 year ago

“Second time ordering a made-to-measure loft hatch, and everything was perfect again. Highly recommend.”

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Posted 1 year ago

Thank you so much for being a loyal customer of Jupiter Blue Ltd and for your excellent 5 star rating! We are so pleased to hear that your second time ordering a made-to-measure loft hatch was perfect and that you would highly recommend our services. Your ongoing support means a lot to us!

Posted 1 year ago

Jupiter Blue Ltd is rated 4.9 based on 1,888 reviews