Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,816 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 11th November 2024

Jupiter Blue Ltd 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great product range but very poor response times to on line enquiries ..always having to be chased .. can be frustrating ...”

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Posted 1 year ago

Hi Jack, Thank you for taking the time to review us. I was sorry to hear you felt our response times were excessive and that put the burden back on you. It doesn't sound like our normal service levels. To help look into this please can you give a summary of the issues you faced and the time scales involved. Thank you Simone

Posted 1 year ago

“Replacement loft hatch arrived quickly and fitted fine.”

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Posted 1 year ago

“Product arrived on time, in good condition and was relatively easy to fit.”

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Posted 1 year ago

“Delivery very quick and the access panel looks good.”

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Posted 1 year ago

“Always excellent products and most importantly well packaged and arrive on time.”

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Posted 1 year ago

“Very good quick delivery very good product I had no problem to return the short handle in exchange for the long one I recommend this company easy to contact and helpful”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“I ordered a heavy-duty loft hatch latch, as I have a large and heavy loft hatch; as we were redecorating, I decided to tidy up and replace the existing mechanism. This item was just what was required, but I did feel that it was expensive; however, where else could I have found a suitable alternative? The item arrived promptly, but when I unpacked it, I found that there was a component missing from the kit. I telephoned Jupiter Blue customer services, who were most apologetic and sent the missing piece in the post - it arrived the following day. No harm done. The installation instructions were clear and easy to follow, and my landing now looks much neater for having it!”

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Posted 1 year ago

“First class service, got the delivery 5 days before expected and the product was exactly what I ordered”

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Posted 1 year ago

“Was OK although didn’t realise the hatch came with such thick polystyrene attached, it had to be cut which was quite messy.”

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Posted 1 year ago

“Excellent product delivered in record time. Installed in a utility room to provide access to valves and shower waste to the bathroom above. Easy to fit and very unobtrusive in the white painted ceiling.”

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Posted 1 year ago

“Delivered on time with good communication.”

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Posted 1 year ago

“Ladder very good loft hatch very flimsy the plastic rod very poor for opening the lid”

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Posted 1 year ago

“This company - what an amazing customer service. I bought a panel from them and because I had to wait for the rest of the materials to arrive only managed to open the box 2/3 months after to which I found a fault with the latch of the panel. After a quick email within a few hours I’d already had a reply. No chasing needed. I showed them a video of the fault and without delay they offered a full refund and even offered to come collect the package! I would re order from this company any day! Please use them, they are wonderful Pascale”

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Posted 1 year ago

Thank you so much for your 5-star rating of Jupiter Blue Ltd and your wonderful review! We are delighted to know that you had such a positive experience with our customer service. We are so pleased that you would consider reordering from us. We hope to serve you again.

Posted 1 year ago

“The first delivery was on time, there was a problem with the cam on the lock. A quick phone call and they arranged for a pick-up and drop-off for the next day. i did not have to do anything. The new loft hatch arrived and I ( a hapless DIYer) fitted it with no problem. Very pleased with the service and the A35 loft hatch.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Jupiter Blue Ltd - we really appreciate it! We’re so glad to hear that your first delivery was on time, and that our team sorted out the issue with the lock quickly and with minimal fuss. We’re delighted to know that you were able to fit the A35 loft hatch with no hassle, and thank you for shopping with Jupiter Blue.

Posted 1 year ago

“Great thanks”

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Posted 1 year ago

Thank you for your review Paul

Posted 1 year ago

“Good quality loft hatch and great service”

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Posted 1 year ago

Thank you so much, David, for giving Jupiter Blue Ltd a 5-star rating! We appreciate your kind words that it was a "good quality loft hatch" with "great service." Thank you for shopping with us.

Posted 1 year ago

“The service and product from this company is excellent. From ordering to after sales I am very pleased. I received very helpful advice re opening sizes and ordering. The packaging didn't contain an opening pole but this was sent the very next day. Installation instructions were missing also but this was rectified immediately. The quality of the product can be seen from receiving it and installation. I can only commend all staff within this company and would not hesitate in recommending to all.”

Jupiter Blue Ltd 5 star review on 17th March 2023

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Posted 1 year ago

Thank you very much Steven for your 5 star rating of Jupiter Blue Ltd. It is wonderful to hear that you were pleased from ordering to after sales, and the advice you received. Thank you for sharing the image of your new loft hatch in situ, it looks great! It's pleasing to hear that based on your experience you'd recommend us to others. We hope to be of service to you in the future.

Posted 1 year ago

“Loft hatch arrived apparently brand new and in good condition and an exact fit for my loft opening. However, I've had to create my own tool for opening the door as it arrived without anything to turn the lock from below - especially if you're vertically challenged as I am.”

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Posted 1 year ago

Thank you so much for your review of Jupiter Blue Ltd. We are pleased to learn your loft hatch was a good fit. We do offer an opening pole as a separate item when purchasing our loft hatches, but well done on making your own,

Posted 1 year ago

“Excellent product and service. Very happy customer indeed.”

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Posted 1 year ago

Thank you for your review David

Posted 1 year ago

Jupiter Blue Ltd is rated 4.9 based on 1,816 reviews