Jupiter Blue Ltd Reviews

Name: Jupiter Blue Ltd
Address: Tockwith, North Yorkshire, Tockwith, North Yorkshire
Rating: 4.87

4.9 Rating 1,816 Reviews

98 %

of reviewers recommend Jupiter Blue Ltd

4.9

Based on 1,816 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01937325325

Email:

martin@jupiterblue.co.uk

Location:

Tockwith, North Yorkshire,
Tockwith
North Yorkshire
YO26 7QF

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Jupiter Blue Ltd 5 star review on 11th November 2024

Jupiter Blue Ltd 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Ordered a bespoke Loft Hatch. Delivery was quicker than expected and to the exact size ordered. Fitted easily and works well.”

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Posted 8 months ago

Thank you Kyle for giving us a 5-star rating! We appreciate your feedback for Jupiter Blue Ltd. We are thrilled to hear that you had a positive experience with our services and that the delivery of your bespoke Loft Hatch was faster than expected. Once again, thank you for taking the time to share a review. Best regards, Jupiter Blue Ltd Customer Service

Posted 8 months ago

“Easy to order with clear specs. Delivered quickly and now in process of installation in a barn conversions. Looks good so far.”

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Posted 8 months ago

Thank you Barry for giving Jupiter Blue Ltd a 5-star rating! Great to hear that you found it easy to place your order with us, and we are thrilled that your order was delivered quickly. Thank you again. Best regards, Jupiter Blue Ltd Customer Support

Posted 8 months ago

“3rd hatch I have purchased, another great product, easy to fit, great service. thank you again”

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Posted 8 months ago

Thank you Derek for giving us a 5-star rating! We are thrilled to hear that you have purchased your 3rd hatch from us and that it was another great product that was easy to fit. It's fantastic to know that our products and service consistently meet your expectations. Thank you once again for your review and for choosing Jupiter Blue Ltd. Best regards, Jupiter Blue Ltd Customer Support

Posted 8 months ago

“Great product and Customer service”

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Posted 8 months ago

Thank you for your 5-star rating and for taking the time to share your positive experience with Jupiter Blue Ltd. We are thrilled to hear that you are satisfied with our products and our customer service. Thank you for choosing Jupiter Blue Ltd.

Posted 8 months ago

“Great service and very pleasant people to deal with. Hatch made to order in a few days and delivered as promised. Hatch is good quality, great fit and and easy to install. Highly recommended”

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Posted 8 months ago

Thank you David for taking the time to rate Jupiter Blue Ltd with five stars. We appreciate your positive feedback. We are glad that your hatch was delivered promptly as promised & it was a great fit. Thank you once again for choosing Jupiter Blue Ltd.

Posted 8 months ago

“Very impressed with the service. Item arrived the next day. Unfortunately I had ordered the incorrect size so I had to return the hatch. Refund was for the total amount and issued within 3 days if receipt. Good service.”

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Posted 8 months ago

Thank you for your 5-star rating! We are thrilled to hear that you were impressed with our service. Thank you again for choosing Jupiter Blue Ltd!

Posted 8 months ago

“Very easy to order online, part as described, delivered on time. First time using a access cover that can be tiled, worked a treat. Have used Jupiter Blue Ltd before and will do so again when the time arises.”

Jupiter Blue Ltd 5 star review on 15th February 2024

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Posted 8 months ago

Thank you Ian for taking the time to leave us a 5-star rating & for the photo showing the panel. We are thrilled to hear that you found ordering online to be very easy & your order arrived on time. Once again, thank you for your review.

Posted 8 months ago

“The product information on the website is clear and thorough, the ordering process straightforward and the customer order updates helpful. The product (steel loft hatch) arrived well packaged and protected and was just what I was after, as having seen poor reviews of plastic ones form other suppliers, a more robust but still cost effective alternative was just what I wanted, especially with the option of an integral lock. Great service all round!”

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Posted 8 months ago

Thank you Oliver for your 5-star rating of Jupiter Blue Ltd! We are delighted to hear that you found our product information on the website clear and thorough. We strive to provide our customers with all the necessary details. We are also thrilled that the ordering process was straightforward for you and that our customer order updates were helpful throughout. Once again, thank you for choosing Jupiter Blue Ltd.

Posted 8 months ago

“Good quality, competitive prices”

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Posted 8 months ago

Thank you Tania for awarding Jupiter Blue Ltd with a 5-star rating! We are delighted to hear that you found our products to be of good quality and competitively priced. Once again, thank you for the review!

Posted 8 months ago

“One of the few companies that make metal loft hatches to size. As a qualified engineer (I Eng) this product was well made and accuratly made. Why 4 star and not 5? I made it clear at the point of order that the dispatch date should be on a date I required. This was agreed. It was dispatched early and I found it at my front door on returning home; it was lucky it was not stolen. My loft hatch was large and fairly heavy, the design could be improved to allow easy removal of the hatch from the frame, a very simple design modification of hinge rod being in two pieces joined with a small tube with allen screws. This would result in a small cost increase. To fit the hatch I had to spring the hinge rod.”

Helpful Report

Posted 9 months ago

Thank you John for the review, we appreciate your feedback. We apologise for the inconvenience you experienced with the dispatch of your order. We appreciate your feedback on the design of our loft hatch and will definitely take your suggestion into consideration for future improvements. Thank you once again for choosing Jupiter Blue Ltd.

Posted 9 months ago

“Thus is my fourth purchase. Everything packaged and delivered perfectly, ready to fit on site.”

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Posted 9 months ago

Thank you Apostolos for your 5-star rating of Jupiter Blue Ltd. It's fantastic to hear that your recent purchase arrived perfectly packaged. Your satisfaction is our utmost priority. Thank you again for your review.

Posted 9 months ago

“Made to measure loft hatch. Delivered ahead of date. Great quality with excellent finish. Perfectly to size, made the fit straight forward. Old hatch and trim out and new one fitted in an afternoon. Hardly any making good required.”

Jupiter Blue Ltd 5 star review on 11th February 2024

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a 5-star rating for Jupiter Blue Ltd. We appreciate your positive feedback and are thrilled to hear that you are satisfied with our made-to-measure loft hatch. We are delighted that we were able to deliver the product to you ahead of schedule. Thank you once again for choosing Jupiter Blue Ltd.

Posted 9 months ago

“Made to measure loft hatch, super service and delighted with hatch !!”

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Posted 9 months ago

Thank you Charlie for your 5-star rating of Jupiter Blue Ltd! We appreciate your feedback and are thrilled to hear that you are satisfied with our made-to-measure loft hatch. Thank you again for the review.

Posted 9 months ago

“Purchased a custom sized loft hatch. Good price, good quality and delivered within promised timescale.”

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Posted 9 months ago

Thank you for your 5-star rating! Thank you for choosing Jupiter Blue Ltd and for taking the time to share your positive feedback.

Posted 9 months ago

“Great service and a good quality loft hatch... quick deliery too..”

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Posted 9 months ago

Thank you Andrew for the 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with our company. Our team always strives to deliver top-notch products and services. Thank you again for choosing Jupiter Blue Ltd.

Posted 9 months ago

“Excellent customer service from Jupiter Blue. The item was received with some defects, but a replacement was sent and the defective unit collected very quickly! Would definitely purchase from them again.”

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Posted 9 months ago

Thank you so much for leaving us a 5-star rating! We are thrilled to hear that you had an excellent experience with our customer service team. Thank you once again for choosing Jupiter Blue Ltd.

Posted 9 months ago

“Easy enough to fit and use reasonable quality materials”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review. We are pleased to hear that you found the fitting easy. Once again, thank you for choosing Jupiter Blue Ltd.

Posted 9 months ago

“Excellent quality custom made loft hatch that fit perfectly!”

Jupiter Blue Ltd 5 star review on 6th February 2024

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Posted 9 months ago

Thank you Jans for your 5-star rating of Jupiter Blue Ltd! We are delighted to know that you found our custom made loft hatch to be of excellent quality and that it fits perfectly in your space. Once again, thank you for your feedback. Best regards, Jupiter Blue Ltd Customer Support

Posted 9 months ago

“I haven't received my order yet so cannot comment on the product. However, I'm writing this as I wait for its delivery. It was due to be delivered in 5-8 working days. Today is day 9. After calling just now, I'm told it is due for delivery today, but there had been absolutely no communication from either Jupiter Blue or the courier company as I'd requested. With any luck, my riser door will be of better quality than the customer service. I'm rather disappointed, as I trusted I was dealing with a good and trusted company when placing my order.”

Helpful Report

Posted 9 months ago

Thank you for your feedback Tim. Firstly, I'm sorry you order is being delivered one day later than the delivery time quoted on our website, we will look at how we can improve communication to advise of small delays. In addition we'll also look to improving dispatch notifications for made to order items. Regards Martin

Posted 9 months ago

“Fantastic service After my loft hatch was damaged during shipping David quickly responded to my email and the problem was resolved without question, good honest business with great service. Thank you”

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Posted 9 months ago

Thank you for your 5-star review of Jupiter Blue Ltd! We appreciate your feedback, again, thank you for your review. .

Posted 9 months ago

Jupiter Blue Ltd is rated 4.9 based on 1,816 reviews