“The result was out about 24 hours ahead of time which helped a lot to alleviate the sense of anxiety (the test was for travel purpose). The location is easy to find, and it was done immediately ahead of the scheduled time (with nobody else waiting) -- with friendly staff too!”
“After taking a PCR pre-flight test 'next day results' at Newcastle Airport which had an 8am Test and the following day 1pm result, with staff not aware of ISO certificate requirements or availability (even on contact centre call)
I was happily surprised by the staff's knowledge on arrival at the test centre around my needs for testing & travel, also the advice to help 'ease' the PCR sample taking process provided.
The only negative of my experience so far was the website Chat Bot not being aware it was a bot when asked and being able to provide details on how to talk with a real person”
