JACK1T Reviews

Name: JACK1T
Address: 4th Floor 4 Tabernacle Street, London, Cheltenham
Rating: 4.57

4.6 Rating 1,365 Reviews

89 %

of reviewers recommend JACK1T

4.6

Based on 1,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

JACK1T 5 star review on 26th February 2024

123

Anonymous

Anonymous // 01/01/2019

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“Llevo esperando mi pedido más de diez días y no llega ni nadie me dice nada. Me parece una vergüenza que esté pagado y todo y mi pedido no llegue”

Helpful Report

Posted 2 years ago

Hello Monica, Thank you for leaving us feedback. I am sorry to hear this order hasn't arrived for you. We will send you a private message to ensure this is resolved. Please reach out to us directly if you would like to at clientservices@jackitco.com so we can assist. Kind regards, JACK1T

Posted 2 years ago

“Excellent!”

Helpful Report

Posted 2 years ago

Hello Andrea, Thank you for taking the time to leave us a review. It is great to know you love your jacket and have received a 5-star experience, this is so important to us. Please reach out via clientservices@jackitco.com if you require any assistance in future. Kind regards, JACK1T

Posted 2 years ago

“Quick to take your money, slow to send it back when you refund. The sizing chart doesnt work for the USA. My exact measurements on the sites tool were input and it came in 2 sizes smaller.”

Helpful Report

Posted 2 years ago

Hello Tad, Thank you for taking the time to leave a review. We are sorry to hear you were unhappy with waiting for your refund, we do state on our site that it can take up to 14 days for your refund to be credited, as all returns need to be processed within our returns facility. Our sizing is based on UK sizing, so we do apologise if the size chart wasn't user friendly for you. Please get in touch via clientservices@jackitco.com if we can assist with anything in future. Kind regards, JACK1T

Posted 2 years ago

“Easy payment,super fast delivery!!Great service!”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review. We are so glad your delivery was fast and that you received great service. Please get in touch via clientservices@jackitco.com if there is anything we can assist you with in future. Kind regards, JACK1T

Posted 2 years ago

“Responsive customer service team. Fast shipping. But most of all, a really great product. My jacket is so well made, luxurious quality. Very warm, I'm in love with it. Wore it today and nobody could tell me nothing! :D Thank you! Keep it up!”

Helpful Report

Posted 2 years ago

Hello Tamara, Thank you for taking the time to leave us a review. It is fantastic to hear you have had a good experience with our Client Services team and that you love your jacket, it looks great in the photo! Please get in touch with clientservices@jackitco.com if we can help with anything in the future. Kind regards, JACK1T

Posted 2 years ago

“The collar is way too stiff”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review. We are sorry to hear your product was stiff and not to a 5-star standard. Please reach out to us at clientservices@jackitco.com if there is anything we can assist you with. Kind regards, JACK1T

Posted 2 years ago

“Fantastic service. Prompt delivery no problem returning goods and even refunded the currency conversion, amazing. The company were spot on with their sizing. Love the jacket super quality will definitely be buying another.”

Helpful Report

Posted 2 years ago

Hello Maria, Thank you for leaving us a 5-star review. We are thrilled to hear you have received great service and that your delivery was fast. We do offer a free and easy return service so we are glad you experienced this ease. Fantastic to know you are looking to purchase again. Please reach out via clientservices@jackitco.com for any assistance in future. Kind regards, JACK1T

Posted 2 years ago

“Very nice jacket, great quality, fits perfectly, I love it”

Helpful Report

Posted 2 years ago

Hello Alexandra, Thank you for taking the time to leave such a great review. We are thrilled to know you love the jacket and the quality, this is super important to us. It is good to hear you found the perfect fit too. Please get in touch via clientservices@jackitco.com in future if you require assistance. Kind regards, JACK1T

Posted 2 years ago

“Clothes : Great quality and design. Service : amazing customer service. After a few days (5wd) without order update /progress), I dropped a mail), got a reply within the day. 2 days after,I received the article at home, a fantastic service, replying hyper fast to customer request, finding a way to solve the issue on a very short term, clear information. a fantastic job ( thanks a lot Becci for your help, great job), one of the best customer service I have ever faced in private as professional environment.”

Helpful Report

Posted 2 years ago

Hello Didier, Thank you for leaving us such a detailed review. It is fantastic to hear you love the quality and design of our products as this is something very important to us. We are so pleased to know that your issue was resolved promptly by Becci in the Client Services team and that it was one of the best customer service experiences you have had! Please reach out to clientservices@jackitco.com in future, should you have any concerns. Kind regards, JACK1T

Posted 2 years ago

“Had a very BAD and Unfortunate experience with Jack1t and its delivery team "Celeritas". I returned the product as per their return procedure and with their selected Delivery vendor. After 15 days when I inquired about my refund, they investigated it and told me that the products doesn't match. Their delivery team and their warehouse team both reported that the package was not opened in between. But clearly, someone replaced the contents of the package. It was a very expensive jacket and I didn't receive any refund. Very very bad experience.”

Helpful Report

Posted 2 years ago

Hello Tumish, Thank you for taking the time to leave us a review. I can see that our Client Services team have been in contact with you and we will also send you a private message regarding this issue. Kind regards, JACK1T

Posted 2 years ago

“I love my Jack1T!! ❤ 🔥 Very Original!!! Can't wait to c if my Size Comes n another Style/Color!! Very Happy with my Purchase!”

Helpful Report

Posted 2 years ago

Hello Nikia, Thank you for your lovely review. We are so happy to hear you love your jacket and that you are looking to purchase another style already! Please reach out via clientservices@jackitco.com if we can assist with anything in future. Kind regards, JACK1T

Posted 2 years ago

“Coat is a new favourite! I was worried from ordering from jack1t again as I ordered a coat previous that was a bit of a catfish it was terrible. But this one has given my confidence back and will be keeping an eye out in the future x”

Helpful Report

Posted 2 years ago

Hello Robbie, Thank you for taking the time to leave us a detailed review. We are sorry to hear your first purchase with us wasn't an amazing experience, but that you have now found the perfect jacket with us! Please get in touch with us through clientservices@jackitco.com if there is anything else we can help you with. Kind regards, JACK1T

Posted 2 years ago

“It’s an amazing quality fits perfectly to the body and the styles are so unique and modern looking I definitely recommend this product to everyone who wants have great quality of material.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave such a detailed review. We are pleased to hear you love the quality of our jacket, this is so important to us and it is great that it fits perfectly for you. We are very proud of our modern, unique designs so we appreciate your comments! Please get in touch via clientservices@jackitco.com if we can assist further. Kind regards, JACK1T

Posted 2 years ago

“Very good all, high quality of materials”

Helpful Report

Posted 2 years ago

Hello Elisabetta, Thank you for taking the time to leave us a 5-star review. We are so pleased to know you love the high-quality of our jackets, this is something vital to us in our designs. Please reach out via clientservices@jackitco.com for any assistance in future. Kind regards, JACK1T

Posted 2 years ago

“Great Deliver and amazing jacket!!”

Helpful Report

Posted 2 years ago

Hello Sonja, Thank you for your recent review. Fantastic to learn your order arrived quickly and that you are very pleased with it! Please reach out via clientservices@jackitco.com if there is anything else we can assist you with in future. Kind regards, JACK1T

Posted 2 years ago

“Très jolie veste , de qualité, souple.”

Helpful Report

Posted 2 years ago

Hello Ioana, Thank you for taking the time to leave us a 5-star review. We are so thrilled that you love your jacket and that you appreciate the fantastic quality, we are very proud of this. Please reach out via clientservices@jackitco.com if there is anything else we can help you with. Kind regards, JACK1T

Posted 2 years ago

“Very very cool 👍”

Helpful Report

Posted 2 years ago

Hi Zdenko, Thank you for taking the time to leave us a 5-star review, we really appreciate it. We hope you are loving your JACK1T. Please reach out to clientservices@jackitco.com for any help in future. Kind regards, JACK1T

Posted 2 years ago

“Great quality, love the Jacket. Unfortunately had to return the last one due to it being a little bulkier than it looked on the website. The return process is really good and works well so happy.”

Helpful Report

Posted 2 years ago

Hi Darren, Thank you for your feedback. Amazing to hear you are happy with our quality. I'm sorry you had to return your item however, I'm glad you found the return process easy to use. If there is anything we can help you with in the future, please contact us at clientservices@jackitco.com. Kind regards, JACK1T

Posted 2 years ago

“The jackets I received are amazing! Although I remarque they are missing THE SKIPASS POKET ON THE LEFT ARM. And, if I may say, they are too heavy! Other than that, they are good quality and a great design. Thank you very much”

Helpful Report

Posted 2 years ago

Hi Customer, Thank you for taking the time to share your feedback with us, we greatly appreciate it. It is lovely to hear that you love the quality and design of our brand, something we work hard for. We have passed on your feedback regarding the weight and Ski pass pocket. If there's anything we can help with, please send an email to clientservices@jackitco.com. Kind Regards, JACK1T

Posted 2 years ago

“Tienda on line de excelente servicio. Compra muy intuitiva, rápida y eficaz”

Helpful Report

Posted 2 years ago

Hi Anónimo, Thank you for taking the time to share your feedback with us. It means a lot to us that you had a positive experience and prompt service. If there's anything we can help you with, please email clientservices@jackitco.com. Kind Regards, JACK1T

Posted 2 years ago

JACK1T is rated 4.6 based on 1,365 reviews