JACK1T Reviews

Name: JACK1T
Address: 4th Floor 4 Tabernacle Street, London, Cheltenham
Rating: 4.57

4.6 Rating 1,365 Reviews

89 %

of reviewers recommend JACK1T

4.6

Based on 1,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

JACK1T 5 star review on 26th February 2024

123

Anonymous

Anonymous // 01/01/2019

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“My jacket is amazing the quality of the coat is lovely nice length would recommend it xx and the price is well wearrh it x”

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Posted 1 year ago

“Spotted a few used jackets locally but they didnt fit, so tried to get one online last year. No dice and had to wait until next season. This year's selection looks a little bland compared to some of last year... Sorry. Decent material use and fill.”

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Posted 1 year ago

“Fantastic standered and quality to be expected from JACK1T , packageing not as plush as before but the box alone must have cost a fortune ! Fit is good I am parapligic and find it hard to get clothing that fits when sitting in a wheelchair but this is good”

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Posted 1 year ago

“.... THE BEST❤️”

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Posted 1 year ago

“Best jacket on the market. Its all I will wear this winter”

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Posted 1 year ago

“Quality of product is not as high as it once was before closing down and now re-opening!”

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Posted 1 year ago

“Amazing looking jacket, even spectacular. If you're looking for something to stand out this is a real hit. Very warm, comfortable, wraps you up and even in the coldest weather you can feel warm and safe in it like a fortress. Unfortunately, there are also disadvantages. After less than a season of wearing it, it was not even washed, the plastic embellishments began to peel off and detach. Because of this, this amazing jacket no longer looks elegant, but rather resembles a worn-out joker's coat. It's a shame, and I think it's unacceptable with clothes for such money.”

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Posted 1 year ago

“Very beautiful jacket, however, it had been months from purchase till I reakized the wonky-Ness of the hood was due to missing buttons to the fur that detaches from the jacket.”

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Posted 1 year ago

“Love my jacket, so well made and warm and toasty here in NY! Would love to buy another but I cannot access your online page. I will be devastated if you went out of business….”

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Posted 1 year ago

“Website doesn't work”

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Posted 2 years ago

“Based on DHL express tracking service the order return Order# JK-EU11536 has been delivered to your entity 3rd of May 2022 (tracking number 7816687900) what was in frame of 60 days return conditions (original order date was 15th of March 2022). Since that time I did not receive any response from you. Could you check the return request and provide your response as soon as possible please? You are not responding to my mails, I am very upset with your client service. Did not receive money for few months.”

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Posted 2 years ago

“I can,t buy webben is still not available? What’s happening?”

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Posted 2 years ago

“I can't buy .how I can I do. The page no open.”

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Posted 2 years ago

“I returned my order, month ago and still didn’t get my refund.”

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Posted 2 years ago

“I bought the Jackit LAXNY on the 26th of april and received it 3 days later. The package was very secured and shipped in two boxes. The down coat is made of very strong material. Is very warm and made for very rough and cold weather. The fitting of the coat is perfect and goes narrow in the waist for a nice female look. And finally i am happy that somebody made a coat in a nice colourful pink colour.”

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Posted 2 years ago

“Nice and thick insulated. The Size table has to be checked. So everthing ok”

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Posted 2 years ago

“very good”

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Posted 2 years ago

“Prodotto stupendo, di qualità. Ottime rifiniture”

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Posted 2 years ago

“I don’t think I have received a credit for 1 jacket that I sent back from my February order?? Please can you confirm”

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Posted 2 years ago

Hello Audrey, Thank you for taking the time to leave us a review. I have had a look and can see this has now been resolved for you and the remaining style has been refunded. We are very sorry for any inconvenience caused by this delay. Please get in touch via clientservices@jackitco.com if we can assist with anything else in future. Kind regards, JACK1T

Posted 2 years ago

“The jacket is beautiful, well made ,true to size and well presented, the shop discription was not 100% accurate , however Jack1t were easy to deal with, friendly and quick to reply to emails. I would purchase from them again.”

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Posted 2 years ago

Hello Melanie, Thank you for leaving us such a detailed review. We are so grateful to hear you love the quality of the jacket and the size fits well. I am aware that we have reviewed and fixed the product description error, so we do thank you for bringing this to our attention. It is great to know you had a good experience with our customer service team and received quick and friendly responses. Please reach out via clientservices@jackitco.com if we can assist in future. Kind regards, JACK1T

Posted 2 years ago

JACK1T is rated 4.6 based on 1,365 reviews