JACK1T Reviews

Name: JACK1T
Address: 4th Floor 4 Tabernacle Street, London, Cheltenham
Rating: 4.57

4.6 Rating 1,365 Reviews

89 %

of reviewers recommend JACK1T

4.6

Based on 1,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

JACK1T 5 star review on 26th February 2024

123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very beautiful”

Helpful Report

Posted 2 years ago

Hello Miha, Thank you for taking the time to leave a 5-star review. It is great to hear you love your jacket and think it is beautiful, we would agree! Please keep in touch via clientservices@jackitco.com if we can assist with anything in future. Kind regards, JACK1T

Posted 2 years ago

“Este superb,sunt multumit se acest articol.”

Helpful Report

Posted 2 years ago

Hello, Thank you for leaving such a lovely review. It is great to know you love your product and that you are happy with the purchase and for taking the time to tell us. Please get in touch via clientservices@jackitco.com if we can assist further. Kind regards, JACK1T

Posted 2 years ago

“Calidad espectacular! Envío muy rápido, atención al cliente sublime y la chaqueta preciosa en directo”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us a 5-star review. Fantastic to know you have received great service from the client services team as this is very important to us. We are so happy to know you love the quality of your style and that it arrived quickly for you. Please get in touch via clientservices@jackitco.com if there is anything else we can assist you with. Kind regards, JACK1T

Posted 2 years ago

“Top quality! We are very happy with the jackets! :-)”

Helpful Report

Posted 2 years ago

Hello Lucy, Thank you for taking the time to leave us a review. We are so pleased to hear you love the quality of your purchases and you are so happy with your jackets. Please get in touch via clientservices@jackitco.com if we can assist you in future. Kind regards, JACK1T

Posted 2 years ago

“El abrigo tiene una calidad muy buena, tanto en acabados, cremalleras, pelo. Muy satisfecha con la compra. Periodo de entrega 1 semana.”

Helpful Report

Posted 2 years ago

Hello, Thank you for leaving a review and letting us know about your purchase. It is valuable to hear you love the small details of your purchase, including the zips and the faux fur. Please do reach out at clientservices@jackitco.com so you can advise us on how we could've provided a 5-star experience for you. Kind regards, JACK1T

Posted 2 years ago

“Nice jacket but the quality of finish is very poor - the branding literally peeled off the first time I wore it.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us this informative review. We are so sorry to hear how your order has arrived, we do not expect this from our quality at all. We will send you a private message to ensure this is resolved. If you would like to reach out directly to us, please contact clientservices@jackitco.com for assistance. Kind regards, JACK1T

Posted 2 years ago

“Finally received my jackets. Was happy with one but sent back the second one. 3 weeks after they received the jacket back I still wait my 400 pounds to be refund but actually nothing is back… It’s not normal that it tools so long”

Helpful Report

Posted 2 years ago

Hello Nicolas, Thank you for taking the time to leave us a review and feedback. We are so sorry to hear your refund wasn't actioned after 3 weeks, our timeline for refunds is typically within 14 days so this shouldn't have happened. We will send a private message to ensure this has been resolved. Please reach out directly to clientservices@jackitco.com if you would like to. Kind regards, JACK1T

Posted 2 years ago

“Quick delivery. Great cut and as promised. I pity You cannot remove the hoody. The best Gilet for that price. I ordered as well a Moncler but it really looked like a potato bag and I had to send it back.”

Helpful Report

Posted 2 years ago

Hello Chris, Thank you for taking the time to leave such a detailed review. We are so pleased to hear the product arrived in good time and that you like the cut of the jacket. Please keep in touch via clientservices@jackitco.com if we can assist in future. Kind regards, JACK1T

Posted 2 years ago

“Deze Becci I just want to take the opportunity here again to thank you so much for your amazing customer service and the way you re able to manage issues, replying super fast, finding a way to solve the problem on a super short timing, a fantastic job. It s one of the best customer service in my private as professional environment I have ever faced. Didier Huybrichts”

Helpful Report

Posted 2 years ago

Hello Didier, Thank you for taking the time to leave such a detailed review. It is great to hear you have received fantastic support from our Client Service team, their assistance is very important, so we are thrilled to hear about your issue being resolved promptly. Please reach out to us at clientservices@jackitco.com if we can help with anything in future. Kind regards, JACK1T

Posted 2 years ago

“Having previously purchased from Jack1T and being very satisfied I was very much looking forward to receiving my latest purchase. Despite receiving an email to say my item had been dispatched on 29th March to advise my parcel would be delivered in 31st March I am still waiting for the parcel with no explanation of where it is or what has happened to say I’m annoyed is an understatement and no I would not recommend this company longer!”

Helpful Report

Posted 2 years ago

Hello Rachel, Thank you for taking the time to leave us important feedback. We are pleased to hear you had a good first experience with us, however, we are sorry to know your second hasn't been to the same standard. We can see this has now been resolved and we will send a private message to confirm this. However, if you would like to reach out to us, please contact clientservices@jackitco.com Kind regards, JACK1T

Posted 2 years ago

“I love this jacket, great quality, very puffy without looking too bulky, the fabric is so comfortable, good attention to detail and all this at a fair price and very quick delivery!”

Helpful Report

Posted 2 years ago

Hello, Thank you for leaving us a 5-star review. We are so pleased to know you love the jacket and the quality, this is very important to us. We pride ourselves on our luxurious attention to detail in our styles and are glad to know you appreciate this. Please get in touch if we can help at clientservices@jackitco.com in future. Kind regards, JACK1T

Posted 2 years ago

“Very fast shipping and very good and beatiful packaging”

Helpful Report

Posted 2 years ago

Hello Desiree, Thank you for leaving a 5-star review. We are so glad to know you loved our packaging, this is something we put a lot of care and time into. It is great to hear your item arrived quickly. Please get in touch at clientservices@jackitco.com in future for any assistance. Kind regards, JACK1T

Posted 2 years ago

“Very happy keeps me warm and delivery was very quick”

Helpful Report

Posted 2 years ago

Hello Veronica, Thank you for your recent feedback. It is great to know your jacket is keeping you warm and that it arrived quickly. Please get in touch via clientservices@jackitco.com for anything we can do to help in future. Kind regards, JACK1T

Posted 2 years ago

“Really pleased with the coat, feels and looks great”

Helpful Report

Posted 2 years ago

Hello Alyn, Thank you for spending time to leave us a review. It is fantastic that you are pleased with your coat and you feel great wearing it, this is what we hope for! Please reach out to clientservices@jackitco.com to let us know how we could have provided that 5-star experience for you. Kind regards, JACK1T

Posted 2 years ago

“Got it home in 3 days. That was unexpected ;-) Size is perfect. In love with this Jack1t”

Helpful Report

Posted 2 years ago

Hello Angela, Thank you for taking the time to provide us with feedback. We are thrilled we helped you to have a 5-star experience with us, ensuring that the delivery was quick to your door and that the sizing is perfect. We hope you love wearing your piece. Please get in touch via clientservices@jackitco.com for any future assistance. Kind regards, JACK1T

Posted 2 years ago

“Fast service.my jacket is excellent,I love it,very good quality”

Helpful Report

Posted 2 years ago

Hello Jacqueline, Thank you for leaving us a 5-star review! We are so pleased to hear your order arrived quickly and that you love everything about the style, the fantastic quality is very important to us so we are glad you appreciate this. Please contact us at clientservices@jackitco.com where we can assist with anything in future. Kind regards, JACK1T

Posted 2 years ago

“Outstanding quality and stylish jacket!! I love it!”

Helpful Report

Posted 2 years ago

Hello, Thank you for leaving us a 5-star review. We are so glad to hear you love the quality of your jacket and that you think it is stylish- so do we! Please keep in touch via clientservices@jackitco.com in future. Kind regards, JACK1T

Posted 2 years ago

“Perfect outdoor jackets. Trendy style.”

Helpful Report

Posted 2 years ago

Hello Evaldas, Thank you for leaving us a 5-star review. We are thrilled to hear you love your jacket and we hope you are keeping warm outdoors! Please keep in touch via clientservices@jackitco.com in future for assistance. Kind regards, JACK1T

Posted 2 years ago

“Quick Delivery. Divine. Very Good Quality Warm a Lot I´m Very Happy.!!!! Thanks.”

Helpful Report

Posted 2 years ago

Hello Juan, Thank you for your recent review. It is great to hear you love your jacket- the photos are great! We hope you enjoy wearing your jacket out and about and keeping you warm. Please reach out to clientservices@jackitco.com if we can assist with anything. Kind regards, JACK1T

Posted 2 years ago

“Fantastic coat! I love it.”

Helpful Report

Posted 2 years ago

Hello Ligita, Thank you for taking the time to leave a review. It is great to know you love your jacket, and the photos are fantastic! Please reach out to clientservices@jackitco.com if we can assist with anything in future. Kind regards, JACK1T

Posted 2 years ago

JACK1T is rated 4.6 based on 1,365 reviews