JACK1T Reviews

Name: JACK1T
Address: 4th Floor 4 Tabernacle Street, London, Cheltenham
Rating: 4.57

4.6 Rating 1,365 Reviews

89 %

of reviewers recommend JACK1T

4.6

Based on 1,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

JACK1T 5 star review on 26th February 2024

123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No jacket received”

Helpful Report

Posted 2 years ago

Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.

Posted 2 years ago

“Excellent. The quality is more than I expected (and I expected much). The jacket arrived in Spain in perfect condition.”

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Posted 2 years ago

Hi Daniel, Thank you for taking the time to share your feedback with us, we greatly appreciate it. Amazing to hear that you love our quality and you were so happy with the delivery. If there's anything we can help you with, please email clientservices@jackitco.com. Kind Regards, JACK1T

Posted 2 years ago

“Quality is more than I expected ( and I expected much) Iwill buy a Winterjacket next fall. Thats 100% sure. Jacket came 2 days after I ordered.”

Helpful Report

Posted 2 years ago

Hello Stefania, Thank you for taking the time to leave such a detailed review! We are so happy to hear our quality exceeded your expectations and you will be back to make another purchase. Great to hear the delivery was so fast for you. If there is anything we can do for you, please contact us at clientservices@jackitco.com Kind regards, JACK1T

Posted 2 years ago

“Really love the jacket! And I appreciate the fast delivery!”

Helpful Report

Posted 2 years ago

Hello Aleksandra, Thank you for your lovely review. We are so happy to hear you love your jacket as much as we do. Great to know it arrived quickly! If we can help in future, please reach out at clientservices@jackitco.com Kind regards, JACK1T

Posted 2 years ago

“Profesional”

Helpful Report

Posted 2 years ago

Hello Konrad, Thank you for taking the time to leave a review, we really appreciate it! For any future assistance, please contact us at clientservices@jackitco.com Kind regards, JACK1T

Posted 2 years ago

“Bought for my daughter, she constantly gets compliments in it. Only thing is that's it comes up a little small. She is a size 8 and she had to change it from a small yo medium. Other than that, good quality, quick and looks very expensive.”

Helpful Report

Posted 2 years ago

Hello Chinese, Thank you so much for your detailed review and feedback. We are so glad to hear your daughter loves her jacket and gets great comments from people! We are sorry to hear the perfect size wasn't found straight away, we are always on hand to help with any sizing issues at clientservices@jackitco.com in future. Kind regards, JACK1T

Posted 2 years ago

“2 orders and both didn't arrive?! Very odd indeed when Ive spent over £300. Nightmare to resolve as no customer contact number.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your JACK1T purchase asnd honest feedback. We are so sorry to hear you were not satisfied with your recent experience. We have messaged you privately to resolve this.

Posted 2 years ago

“Stumbled on this brand by accident and saw some good designs. I purchased my first Jack1t several months ago and I absolutely love it. I’m amazed by its quality: super warm, good fit and especially good finishes and details. I made a second purchase of another model and I can find the same consistent merits of this brand. For me the quality is as good as the more expensive even luxury brands that costs easily five times more. I hope you could continue on the great work!”

Helpful Report

Posted 2 years ago

Hello, Thank you for such a detailed review! It is lovely to hear that you love the quality and design of our brand, something we work hard for. It is great to hear that you have purchased a second jacket and look forward to more. Please get in touch if there is anything else we can help you with at clientservices@jackitco.com Kind regards, JACK1T

Posted 2 years ago

“Alla mia nipotina è piaciuto tantissimo!! Bello bello bello ..... ora lo comprerò anche io!!”

JACK1T 5 star review on 26th January 2022

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Posted 2 years ago

Hello Paola, Thank you for your lovely review. We are so happy to hear your granddaughter loved her jacket, great photo! Please reach out to clientservices @jackitco.com for any assistance in future. Kind regards, JACK1T

Posted 2 years ago

“Tutto ok, consegna celere, prodotto ottimo”

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Posted 2 years ago

Hello Giuseppe, Thank you for leaving great feedback. We are so glad your order arrived quickly and that you are enjoying the product. Please get in touch via clientservices@jackitco.com if we can help you in future. Kind regards, JACK1T

Posted 2 years ago

“Excellent customer service !! Excellent product... Love the products !”

Helpful Report

Posted 2 years ago

Hello Fiona, Thank you for leaving a review. We are so happy to hear you had a good experience with our customer service team, this is very important to us. It is great that you love our products! Please contact us at clientservices@jackitco.com for further assistance. Kind regards, JACK1T

Posted 2 years ago

“Excellent quality”

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Posted 2 years ago

Hello Alina, Thank you for your comments on our quality, we are happy to hear you are happy with it. Please reach out via clientservices@jackitco.com for any help in future. Kind regards, JACK1T

Posted 2 years ago

“TRES BELLE VESTE FOURRURE EXCEPTIONNELLE ET TRES DOUCE COUPE CINTREE ET TRES CLASSE MATIERE CHAUDE ET AGREABLE A PORTER”

Helpful Report

Posted 2 years ago

Hello Laure, Thank you for leaving a great 5-star review! Amazing to hear you love wearing your jacket and that it is keeping you warm. Please reach out at clientservices@jackitco.com in future for any assistance. Kind regards, JACK1T

Posted 2 years ago

“The BEST JACKET I bought in a long time! Excellent quality, warm , comfortable and nice! Highly recommend ❤️”

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Posted 2 years ago

Hello Angelica, Thank you for taking the time to leave a review. We are happy to hear you love the quality, this is something very important to us. Amazing to hear you are keeping warm and comfortable. For help in future, please contact us at clientservices@jackitco.com Kind regards, JACK1T

Posted 2 years ago

“Perfect a very good jacket.”

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Posted 2 years ago

Hello Fabio, Thank you for leaving a great review. We are so glad you find your jacket perfect and hope you love wearing it. For any help, contact us via clientservices@jackitco.com Kind regards, JACK1T

Posted 2 years ago

“The website is very intuitive. The photos are correct and it shows you the stock by size. Very much appreciated. However, some important information is missing, such as the composition of the product or its weight. This is precisely the reason why I have returned the product. My jacket is very heavy and I find it uncomfortable for everyday use. Otherwise the quality is good and the fittings, zips and hook and loop fasteners are amazing. Once you have purchased the garment, they hardly send you any messages on how the delivery of the order is progressing and the same applies to the return, as I have no proof of the delivery point nor do I have any from you. I hope the return will be as quick as the delivery of the order which took 4/5 days.”

Helpful Report

Posted 2 years ago

Hello, Thank you for spending time to leave us such detailed feedback. We are so happy to hear you had a good experience with our site, this is very important to us to provide a good customer experience. It is helpful to know you would be interested in further, technical information and this is something we will pass along to the relevant teams. We recognise having this information would have helped you with your buying process. We value knowing that you would prefer more communication along the progress of your order and this is something we will look into. For anything we can help with in future, please contact us at clientservices@jackitco.com Kind regards, JACK1T

Posted 2 years ago

“Beautiful jacket! Love it!”

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Posted 2 years ago

Hello Sophie, Thank you for leaving us feedback. Amazing to hear how you love your jacket and that it is so beautiful- this is what we want! If you need any help in future, please contact us at clientservices@jackitco.com Kind regards, JACK1T

Posted 2 years ago

“Amazing just bought another one the quality it outstanding really warm and the goods are lovely I always get compliments and would recommend and only place I will buy winter coats from now”

JACK1T 5 star review on 25th January 2022

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Posted 2 years ago

Hello Nadeanya, Thank you for leaving a review and we love the photo! We are so happy to hear your jackets are keeping you warm and getting you lots of compliments. Please reach out via clientservices@jackitco.com for any help in future. Kind regards, JACK1T

Posted 2 years ago

“Tres bonne qualité et une livraison tres rapide .... !!!!!! Le prix est encore un petit peu trop élevé”

Helpful Report

Posted 2 years ago

Hello Bouroiseau, Thank you for taking the time to leave us a review. We are so happy to hear your jacket arrived quickly and that you love the quality. Please let us know if we can help in future by emailing us at clientservices@jackitco.com Kind regards, JACK1T

Posted 2 years ago

“Très belle matière, conforme à la photo, agréable à porter et très chaude.”

Helpful Report

Posted 2 years ago

Hello Nadia, Thank you for leaving a review. We are so glad to hear you find your jacket so comfortable and keeping you warm. For further assistance, please email clientservices@jackitco.com Kind regards, JACK1T

Posted 2 years ago

JACK1T is rated 4.6 based on 1,365 reviews