Herdwick Group have a Customer Happiness Grade of A-. Customers love their prices and customer service and are happy with their refunds.
“
Great easy booking email on price query reply quick.
Nice complimentary call day before
”
- Rachael C
“
Great price for the lodge compared to other agencies. Very good communication - both email and phone calls ahead of our stay. I’d definitely use again.
”
- Helen J
“
We were expected to sort of sneak them back to our cottage which we found very embarrassing and not in line with the price we paid for a 6 nights stay in the cottage (with 2 towels per person).
”
- Friese P
“
Easy booking online, the cottage was above our expectations. Beautiful location, clean, comfortable with a bus stop at the doorstep. Pub and hotel within walking distance across the footpath and information tallied with information from Herdwick Cottages.
Swift refund of security deposit when we got home.
Will definitely book with this company again when we next visit the area.
”
- Mary W
“
I received a refund of £100 a gesture of goodwill.
”
- Ben G
“
So pleased I have discovered Herdwick cottages, the staff are so informative and helpful. Reassuring us in these uncertain times that everything is Covid save and if needs be a full refund would be given upto 48 hours before if a cancellation needed to be made. I have already recommended Herdwick Cottages to my family and friends . Excellent company !!
”
- Joanne S
“
I was really impressed with the service from when I phoned up to book to receiving the welcome information, a courtesy call before we arrived and swift responses to my two queries on the day of our arrival.
”
- Louise B
“
Very easy to book good service - nothing was too much trouble.
”
- Christine C
“
I found the service helpful and efficient , and giving me just the right level of information on the property and on others which I enquired about.
”
- Louise B