Herbal Dog co Reviews

Name: Herbal Dog co
Address: 13A Airport Industrial Estate, Newcastle Upon Tyne
Rating: 4.54

4.5 Rating 1,022 Reviews

87 %

of reviewers recommend Herbal Dog co

4.5

Based on 1,022 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01912860774

Email:

Hello@HerbalDogCo.com

Location:

13A Airport Industrial Estate
Newcastle Upon Tyne
NE3 2EF

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Herbal Dog co 5 star review on 13th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good price and quality natural ingredients. Will Defo order again, look forward to buying more products. Thank you 😊”

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Posted 10 months ago

Thank you for a great review Sarah, it really does mean the world to us xx

Posted 6 months ago

“I have got the flea and tick blend also the flea protection drops. And my dogs seem to have more fleas than they did in the first place they smell like curry i do not see how thos is supost to help. I spent alot of money on this stuff thinking it would help and its only getting worse. I have flea bombed my house twice in every room since doing this and iam very disappointed and very unhappy like my dogs. Fuming is an understatement”

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Posted 10 months ago

Thank you for taking the time to provide us with your valuable feedback on your experience with Herbal Dog co. We sincerely appreciate your willingness to share your thoughts and concerns with us. We would like to offer our sincere apologies for the issues you have encountered with our flea and tick blend, as well as the flea protection drops. We understand the frustration and disappointment you must feel when the products fail to deliver the expected results. Did you pooch already have flea's prior to buying our products? As if he/she did then this will not work to kill the fleas. Our products work as a repellent/preventative towards them. I hope this helps!

Posted 6 months ago

“Fantastic product! Smells amazing, dogs are clean without being washed down! A must have item for this time of year!”

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Posted 10 months ago

Hi Michelle, thank you for leaving us a fab review. It really means the world to us xx

Posted 6 months ago

“I was sceptical but this has definitely helped my dogs yeasty paws and ears, his feet no longer smell cheesy! Recommended to family.”

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Posted 10 months ago

Thank you so much for taking the time to leave a 5-star rating. We are thrilled to hear that our product has helped your dog's yeasty paws and ears. It's amazing to know that the cheesy smell from his feet is now a thing of the past. We truly appreciate your recommendation to your family as well xx

Posted 6 months ago

“Absolutely fabulous product smells lovely too Will be ordering again”

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Posted 10 months ago

Thank you for taking the time to leave a great review Mags xx

Posted 6 months ago

“Quick delivery, fantastic product. Smells great and lasted a few days, which I was happily surprised with. I' sure it would last longer if it would ever stop raining and we didn't have such wet, muddy, smelly fields to walk through! Will happily buy this again.”

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Posted 10 months ago

Thank you so much for your lovely review! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with our product. We're delighted that you found the scent to be great and it lasted longer than you expected. We understand the struggle of rainy and muddy walks, but we're glad our product could still meet your expectations! :) xx

Posted 6 months ago

“Unfortunately both my dogs itched more after I used it and the one of them had soft poo which he never has, won't be buying again.”

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Posted 10 months ago

Thank you for taking the time to leave us your review Liz and we are so sorry to hear this didn't work as well as you expected for your dogs. I really hope this doesn't stop you looking at a few of our other products. x

Posted 6 months ago

“She's been on this for over a week and she's still itching as much as ever 😩. Not made a difference at all. Bought the shampoo as well”

Helpful Report

Posted 10 months ago

Dear Jane,Thank you so much for taking the time to share your feedback about your experience with Herbal Dog Co. We truly appreciate customers like you who provide us with valuable insights. We sincerely apologize for any inconvenience and frustration caused by the fact that your dog has been itching just as much as before even after using our product for over a week. We understand how important it is for your pet's well-being and comfort. We genuinely care about the effectiveness of our products, and we would love to learn more about your specific situation to better address the issue. Could you kindly provide us with additional details or any other observations that might help us understand why our product did not meet your expectations?

Posted 6 months ago

“I cannot recommend enough! The powders are chefs kiss!!!! So far I have used the harbacalm and the yeast, the change in my boy is amazing. It's much easier to gain his focus now and his ears and folds have cleared up drastically! Fast delivery, lovely customer service and the tik tok lives are really fun and engaging. Thank you all for all that you do.”

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Posted 10 months ago

Thank you so much for your incredible 5-star rating! We cannot express how grateful we are for your support and recommendation. We are thrilled to hear that our Powders have been a game-changer for your furry friend.

Posted 6 months ago

“I love it 🥰”

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Posted 10 months ago

Thank you for your lovely review Julie xx

Posted 6 months ago

“Just the job, smells nice!”

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Posted 10 months ago

Thank you for your great review x

Posted 6 months ago

“Got the calming drops bought from tiktok herbal dog, my 10 year old Yorke was a lot calmer after using the drops, I am so glad I got them, also long shelf life so will use new year and next year. Staff are amazing”

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Posted 10 months ago

Thank you so much for your phenomenal 5-star rating! We greatly appreciate your support and feedback. We're thrilled to hear that the calming drops you purchased from our TikTok page made a noticeable difference in the behavior of your 10-year-old Yorkie. It warms our hearts to know that our product helped bring a sense of calmness to your furry friend xx

Posted 6 months ago

“This is fantastic we have been using this product for a few month for our 14yr old shihtzu who lost is hair due to an allergy and we can see improvements of his fur growing back”

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Posted 10 months ago

Thank you for leaving us a wonderful 5-star rating! We truly appreciate your support and are thrilled to hear that you have been using our product for your 14-year-old Shih Tzu. We're delighted to know that you are already witnessing improvements in your furry friend's fur growth after just a few months :) x

Posted 6 months ago

“Excellent quality products and speedy delivery too”

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Posted 10 months ago

Thank you Lisa for leaving a fab review! xx

Posted 6 months ago

“The product had been great, sprinkled on top of food and Bonnie happily eats it. Has really helped keep her poos regular and a good consistency!”

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Posted 10 months ago

We're so happy to hear its been helping your little pooch! Thank you for leaving us a great review Holly x

Posted 6 months ago

“This review does not relate to the products it relates to poor service. Once I have tried the goods I will update the review. Ordered 23.10.2023 received 07.11.2023, 24 hour tracked paid for! 24.10.2023 received an email dispatched. 3 days later as status had not changed (Royal Mail Tracking not progressed from despatched). Tried calling, answerphone advising email, emailed asking what was happening with my order. As no response after 24 hours and having paid with PayPal raised a complaint via PayPal. Email responded to after 48 hours. Got contradictory information in answers from PayPal contact and direct contact with Herbal Dog. PayPal response advised they were busy and I had only paid standard delivery! 30.10.2023 email saying my parcel is with Royal Mail, tracking should update today. Message received via PayPal, your goods will be despatched 1.11.2023! 1.11.2023 checked Royal Mail Tracking, goods still showing as despatched 24.10.2023. 02.11.2023 contacted Herbal Dog, response said, there must be an issue, will contact Royal Mail and reship if they can't tell us where the package is! 03.11.2023 email received informing me Royal Mail can't find the package so they have reshipped a replacement. Goods finally received 7.11.2023, 15 days from date of order. Not the kind of service you expect.”

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Posted 10 months ago

“This is lovely stuff, my dogs don’t mind having it applied whereas they get upset about traditional types of spot-on treatments. This works and fleas hate it. The spray for bedding is also fabulous. I’m not buying expensive and dangerous chemical treatments any more! I’ve recommended to my friends!”

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Posted 10 months ago

Thank you so much for your amazing 5-star rating! We appreciate your kind words and are thrilled to hear that our products are working wonderfully for your dogs. It's fantastic to know that they don't mind having it applied, unlike traditional spot-on treatments that upset them. We're even more delighted to hear that our products are effective against fleas, making them unwelcome guests for your furry companions xx

Posted 6 months ago

“I absolutely love the products I got I can see a change 10”

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Posted 10 months ago

Oh my goodness, how cute is your doggy! Thank you so much for your lovely review x

Posted 6 months ago

“Great service, great product”

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Posted 10 months ago

Thanks for your lovely review Sally x

Posted 6 months ago

“If I could add more stars it still wouldn't be enough. Customer service was amazing, Suzzie went above and beyond to help me and she is a credit to Herbal Dog Co. The matter was sorted quickly and updates to let me know what was happening 🙂”

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Posted 11 months ago

Thank you so much for your incredible 5-star rating! We greatly appreciate your kind words and your support of Herbal Dog Co. Your satisfaction is our top priority, and we are thrilled to hear that our customer service exceeded your expectations :) x

Posted 6 months ago

Herbal Dog co is rated 4.5 based on 1,022 reviews