Garden Mall Reviews

Name: Garden Mall
Address: Rowena Park, Loughborough Road, Rothley, Leicestershire
Rating: 4.62

4.6 Rating 318 Reviews

89 %

of reviewers recommend Garden Mall

4.6

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Garden Mall 5 star review on 26th November 2024

Anonymous // 01/01/2019

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“Product was in stock and was delivered quickly. Communication from the business and courier was good throughout. Product was well packaged and undamaged. Price very reasonable. Overall pleased with experience.”

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Posted 1 year ago

“Large order, arrived promptly and not a piece missing”

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Posted 1 year ago

“Great quality footstool at a very reasonable price. Quick delivery too. Excellent service.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Ordered & delivered promptly Very happy with service teceived”

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Posted 1 year ago

“Very pleased with the product. It arrived well packed and on the date stated as well as being exactly as the photograph showed on the website. Thank you.”

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Posted 1 year ago

“Excellent service, excellent product.”

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Posted 1 year ago

“Brillant service brillant product”

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Posted 1 year ago

“Item arrived quickly and was just what I expected”

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Posted 1 year ago

“The tray arrived with half of it mottled not smooth. I contacted Garden Mail straightaway & have heard nothing from you. Unsatisfactory customer service. You now contact me & want me to rate your performance! Well I rate it zero!”

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Posted 1 year ago

We are very sorry to hear that you have received your order with this defect. We responded to your email on the 25/01/23 and we have not received a reply. We will send a follow up email now to resolve this issue.

Posted 1 year ago

“Extremely happy with the service and product that we received from Garden Mall, would definitely recommend using this company, very pleased”

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Posted 1 year ago

“Arrived promply as described,good price too.”

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Posted 2 years ago

“Very easy process to purchase. Great range of Basel pots.”

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Posted 2 years ago

“My purchase was handled promptly, however whichever member of staff packed my order needs to be trained in how to wrap. I purchased 5 decorative birds with real feathers. Very delicate items. They were stuffed into a box that was way too small ie 14 x 12 cms. The birds weren't individually bubble or tissue paper wrapped. Consequently one of the birds had a broken tail feather. Yes, I was offered a refund- not the point”

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Posted 2 years ago

We are terribly sorry that the packaging in your order did not protect the item from damage. We will always correct this where possible. We have looked into this with our distribution centre to prevent these issues in the future. Kind regards.

Posted 1 year ago

“Lovely item, quick delivery and kept up to date with order.”

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Posted 2 years ago

“Website easy to use, a must for me, goods turned up in good condition and in good time. Whats not to love!”

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Posted 2 years ago

“Ordered item but it was not in stock. Rather disappointed.”

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Posted 2 years ago

We are terribly sorry about this stock discrepancy. This is something that we try to prevent as much as we can. If you would like to discuss this with us, we will be more than happy to help,

Posted 1 year ago

“Excellent service, fast delivery and great product”

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Posted 2 years ago

Garden Mall is rated 4.6 based on 318 reviews