Garden Mall Reviews

Name: Garden Mall
Address: Rowena Park, Loughborough Road, Rothley, Leicestershire
Rating: 4.62

4.6 Rating 318 Reviews

89 %

of reviewers recommend Garden Mall

4.6

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Garden Mall 5 star review on 26th November 2024

Anonymous // 01/01/2019

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“The couriers they use are not reliable or helpful, they also do not provide tracking. Ordered garden furniture and not received a week later. Was told the courier had called and text me to deliver. I had no call and no text. I was then given the couriers number to call myself and arrange delivery. Courier agreed to deliver this morning and took my partners number to call when they were on there way. Didnt turn up so chased them again to be told we are not down for delivery today or any other day but said they could maybe deliver tomorrow! After explaining the situation they finally agreed to deliver this evening”

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Posted 1 year ago

“Great service, quick delivery, spot on goods. Go buy from them”

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Posted 1 year ago

“Everything arrived as ordered and delivery was quicker than I expected. Pleased with everything I ordered.”

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Posted 1 year ago

“Received 2 x beautiful bay trees, and couldn’t be happier! Far better quality that what I was expecting, and cheaper than B&Q”

Garden Mall 5 star review on 1st May 2023

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Posted 1 year ago

“Fantastic service - l ordered on a Friday and they delivered my order within 4 days. Can’t say better than that”

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Posted 1 year ago

“Good service.”

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Posted 1 year ago

“Super speedy delivery, well packaged!”

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Posted 1 year ago

“Prompt service and good product”

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Posted 1 year ago

“DO NOT BUY FROM THIS COMPANY!!! I placed an order two weeks ago, which was supposedly out for delivery the next day... then the next... then the delivery driver ran out of time, then it got sent back, then the next delivery didn't materialise. I am so fed up with wasting so much of my time phoning DAILY just to find out where my purchase is!! It's a scam!! Still no delivery!!”

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Posted 1 year ago

We sincerely apologise for the delay with your order. This have been monitoring this closely with the Manufacturer and the courier used. This is not the usual service with Garden Mall, nor our Manufacturer. The ordering and delivery process is normally very quick and easy, so we sincerely apologise that this was not the case in this instance. They have notified us that your order has now been delivered. We will be contacting you shortly to offer a form of compensation. Thank you for your valued feedback.

Posted 1 year ago

“Love my new urns but could do with some which are twice the size.”

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Posted 1 year ago

“I’ve spent over £450 on a stone BBQ and the communication post purchase has been zero. I rang to check it’s whereabouts and it’s still not here 3 weeks later.”

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Posted 1 year ago

We are terribly sorry that your order has been delayed due to a technical issue. We have been in constant contact with the supplier to have your order sent as a priority, in which we have been providing updates. This is not the usual service with Garden Mall and the Manufacturers are usually very good with dispatching orders quickly. They have notified us that they have arranged a convenient delivery date with you. Thank you for your valued feedback. We always strive to provide the best service where we can.

Posted 1 year ago

“Buying from the company was great. Bought 3 tall plastic pots, very good quality and good value. Excellent quick delivery.”

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Posted 1 year ago

“I ordered a small patio table and two chairs which arrived after only a couple of days. I'm very pleased with the items and the simple cleaning and maintenance instructions. The assembly was simple and the finished articles are exactly what I needed”

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Posted 1 year ago

“Easy to place order and goods were received when expected. Unfortunately one of the handles on the bucket had come off during transit. I would have returned for a replacement but the bucket was necessary for a particular purpose on that day. However I would be happy to order from this company again.”

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Posted 1 year ago

Thank you for your valued feedback. We are terribly sorry to hear that bucket was damaged in transit. We are happy to refund the item for you. If you require any further assistance, we are more than happy to help.

Posted 1 year ago

“Prompt delivery”

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Posted 1 year ago

“Good price fast delivery, but poor at answering questions”

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Posted 1 year ago

“Good product, promptly delivered”

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Posted 1 year ago

“The product we wanted at the best price. Delivery was quick . Would recommend”

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Posted 1 year ago

“Fantastic, packaged up really well, lots of bubble wrap in boxes. Could be a bit better with something between the pots so they dont touch or rub in transit. Will definitely be ordering more.”

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Posted 1 year ago

“Excellent product and service. Prompt delivery of a quality product. Very pleased, would use Garden mall again and recommend it to others.”

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Posted 1 year ago

Garden Mall is rated 4.6 based on 318 reviews