Garden Mall Reviews

Name: Garden Mall
Address: Rowena Park, Loughborough Road, Rothley, Leicestershire
Rating: 4.62

4.6 Rating 318 Reviews

89 %

of reviewers recommend Garden Mall

4.6

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Garden Mall 5 star review on 26th November 2024

Anonymous // 01/01/2019

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“Really pleased with the price and quality of the planter. Arrived quickly, just like the pictures and the company are a pleasure to deal with! 👍”

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Posted 1 year ago

“We had no problems whatsoever, from placing our order to delivery to our door . Would definitely recommend Garden Mall to anyone .”

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Posted 1 year ago

“Easy to order, prompt delivery. Only query is that I ordered 25 plant pots, my husband opened them and by the time I got home there were only 20! He's sure he didnt use the other 5, but as I wasn't there when they arrived I can't be certain how many were received. Still haven't found the other 5 though!”

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Posted 1 year ago

“Excellent service, superb price, well-wrapped ceramics though perhaps a little too much bubble wrap. I bought 3 x "9cm Matt White Dallas Ceramic Esprit Pots" which came to a total of £16. This includes £6 postage but still it is very good value. These pots fit Tesco herb pots perfectly and won't rust like the metal versions and, being pots (no hole), they don't need a tray so I can have more than 3 windowsill herbs if I wanted to.”

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Posted 1 year ago

“I ordered 4 cushion seats and tried to become a member and get 5 per cent off, that didn’t work, but I wanted for my weekend Party, so I ordered them . ( check my records the previous year I had bought a Arbour. The cushions arrived quickly, but I got 8, I phoned up and they got picked up but I had to stay in wait . I got a nice letter thanking me for being honest but I thought a postage refund would have been nicer.”

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Posted 1 year ago

“Great quality and experience. My daughter was so excited and has already spent hours playing with the fairy garden and writing the fairies letters! Big thumbs up! Really reasonably priced.”

Garden Mall 5 star review on 23rd May 2023

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Posted 1 year ago

“Ordered very late on Saturday & delivered on Thursday. Excellent service & the Versailles tubs are just what I wanted. They look great in my garden, planted with pink hydrangeas.Glad I found Garden Mall, can highly recommend them.”

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Posted 1 year ago

“Good service, quick delivery. The planter is top quality, in this case an egg excellent gift. Thank you.”

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Posted 1 year ago

“Very pleased with purchase, so much so that want another one and am on the waiting list.....hurry up please !!! ..........happy bunny.”

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Posted 1 year ago

“Disgusting customer service! I have been trying to send back some unused fence panels for nearly 2 weeks now - using their customer service form on their website as nobody ever answers the phone. Several times I was told to log into my account to process a return, then my ticket is closed. I respond to the closed ticket and no reply, so have to start it all again. I was unable to log into my account to process a return as I checked out as a guest! I finally get to sending my return back - they advise they have a preferential rate with Dpd however upon contacting Dpd, the item is too big to send back with them. So instead of costing £5-£10 to return, it has cost me £70! They are now saying one of the items are damaged so won't refund, despite the box being unopened and actually arriving with the fence panel legs sticking out the box. We Sellotaped the legs into the box to protect them, but they are saying the top of the fence panels are damaged, despite us not even opening them. I have submitted photo evidence showing the box upon arrival and no difference. So in total, £200 of items returned, at a return cost of £70, then them refusing to refund a panel that was damaged on arrival - £30. A £200+ return has cost me £100 to process. I would not recommend them at all, atrocious customer service and accusing the customers of damaging items, despite photo evidence!”

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Posted 1 year ago

Hi Jonathan, We are terribly sorry to hear that you were unable to to get through to us via our phone line. We are unsure of the reason behind this, other than that we have been very busy during Garden season. Our tickets close when beleive that the issue/ query has been resolved and will open up if there is a reponse. We are terribly sorry if this caused confusion. The DPD service is displayed as this may be an option to return your order, but this is dependant on the size and weight of the parcel(s). If an order is not damged or defected, we give our customers the option of who they would like to return their order back with. Unfortunatley, we had no knowledge of the damage to the packaging until we received images from yourself once the order had returned. As the damage to the product in transit was no fault of your own, a refund was processed for all fences returned including the damaged fences. We hope that you are happy with this resolution. Thank you for your valued feedback, we will always take this onboard.

Posted 1 year ago

“Really pleased with the product. Well packaged and prompt service. Thank you.”

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Posted 1 year ago

“Web site easy to use. Item selected competitively priced and delivery straight forward!”

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Posted 1 year ago

“Great product, competitive price and fast delivery. Thank you!”

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Posted 1 year ago

“Absolutely lovely bird table made from solid chunky wood, not flimsy at all. Super price and super fast delivery, definitely purchase from Garden Mall again .”

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Posted 1 year ago

“Items were flat packed do untidily thought incorrect size but now resolved and happy with the service thank you”

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Posted 1 year ago

“I bought metal fencing though Garden Mall, prompt service well packaged and an excellent product, will definitely use again”

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Posted 1 year ago

“Excellent - items in perfect condition and fast service. Thanks.”

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Posted 1 year ago

“Hi I can give you a review on your service and customer service unfortunately I haven’t received the product yet as the delivery driver left the parcel in a silly place and it has gone missing DHL would not like a review from me Rebecca and Tloola(sorry about the spelling) were very helpful and are currently trying to sort a replacement”

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Posted 1 year ago

“I ordered some hanging baskets, and they cane really quickly. No fuss, no hassle, will use this company again.”

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Posted 1 year ago

“Very competitive price with fast delivery. Thanks”

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Posted 1 year ago

Garden Mall is rated 4.6 based on 318 reviews