Garden Mall Reviews

Name: Garden Mall
Address: Rowena Park, Loughborough Road, Rothley, Leicestershire
Rating: 4.62

4.6 Rating 318 Reviews

89 %

of reviewers recommend Garden Mall

4.6

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Garden Mall 5 star review on 26th November 2024

Anonymous // 01/01/2019

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“Very Very good service from Garden Mail I made an error on my order and when I phoned all was rectified very efficiently. I had been recommended to Harden Mail by my brother who had purchased from.”

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Posted 1 year ago

“Very please with my order but you were let down by the delivery. I wasn't home but emailed safe place to the delivery people but left the parcel outside the front door in the pouring rain ! Not happy”

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Posted 1 year ago

“Easy to assemble. Everything there. A lovely addition to our garden. Looks great.”

Garden Mall 5 star review on 17th October 2023

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Posted 1 year ago

“Easy to order, kept up to date regarding shipping, arrived within the specified time, packed really well, no damage to parcel or goods. Pots are just what I wanted to add a lovely pop of colour.”

Garden Mall 5 star review on 3rd October 2023

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Posted 1 year ago

“Very good quality fast delivery”

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Posted 1 year ago

“Quick delivery 🚚”

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Posted 1 year ago

“Delighted with my online order! Fantastic experience - lovely people. Definitely a repeat customer!”

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Posted 1 year ago

“Really pleased with the price and quality of plants when received.”

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Posted 1 year ago

“Very good after my husband managed to put the bench together - he had to take it apart once and re-make it.”

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Posted 1 year ago

“Postage was ridiculously high, such a very small item in a very huge box , messaged customer service with no reply, would not buy from this seller”

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Posted 1 year ago

HI Linda, Thank you for your review. We are truly sorry to hear that you're disappointed with the shipping charges. Our shipping rates are determined based on the items you've ordered, and in your case, it falls under the first level, which is £4.99. If you could kindly provide us with some images of the packaging your order arrived in, it would greatly assist us in addressing any concerns. Please feel free to send the images to customerservice@uksm.co.uk. Your feedback is incredibly valuable to us, and we are committed to doing everything we can to assist you.

Posted 1 year ago

“I never received my order , it was not delivered. The tracking said the delivery was declined , not by me ! the order was returned to you . I have received a refund but I wanted the faux flowers .”

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Posted 1 year ago

Hi Susan, Thank you for contacting us. Unfortunatley, your recent order was returned and refunded because the delivery address was missing the door number/name, which resulted in a delivery issue. We have previously responded to your query via email, but unfortunately, we have not received a response. If you still wish to purchase the faux flowers, we kindly request that you place a new order. Please ensure that you provide the complete and accurate delivery address, including the door number/name, to avoid any future delivery problems. We apologise for any inconvenience this may have caused and we are here to assist you with any further assistance you may require. We greatly appreciate your valued feedback.

Posted 1 year ago

“Good service overall, excellent choice of goods. Reasonable pricing and delivery was as quoted.”

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Posted 1 year ago

“Ouick delivery and the Owl bird feeder ordered is great quality”

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Posted 1 year ago

“I live in an assisted living complex where there are two easily accessible lifts and clear instructions on each floor where to find individual flats. I live on the 3rd floor and am very disabled. The package was just left in the foyer a few metres from the main door and no attempt was made to deliver it to me. I had to get someone able bodied to bring it up for me and do not consider this to be good service. The parcel was also badly damaged, but as the contents were a plastic 80cm trough and tray, they were not damaged. I shall not use Garden Mail again. Pat Golby”

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Posted 1 year ago

Hi Patricia, We sincerely apologise for the inconvenience you experienced with your order not being delivered directly to you. This is not the standard level of service we provide at Garden Mall, and we take this matter very seriously. We will immediately initiate an investigation with the courier to understand what went wrong and ensure this does not happen again in the future. Thank you for leaving your valued feedback.

Posted 1 year ago

“Very fast shipping. Plant pots came well packed, nothing got damaged.”

Garden Mall 5 star review on 15th September 2023

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Posted 1 year ago

“Great garden arbour very pleased, very easy to assemble.”

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Posted 1 year ago

“This was my first experience with this flrm and I found it well worth my time,easy to choose from loads and loads,a swift response with ordering and dispatch,a first rate firm , I shall definitely use again.”

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Posted 1 year ago

“Great response on order and delivered quicker than expected. First class”

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Posted 1 year ago

“Fantastic product, fast delivery”

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Posted 1 year ago

“Website easy to use, products very reasonably priced and swift delivery.”

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Posted 1 year ago

Garden Mall is rated 4.6 based on 318 reviews