Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 1,861 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow, awesome job Percy, it’s like a new car! Thanks”

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Posted 7 months ago

Hi James, Thank you so much for your review! We're so glad you're pleased with the valet! We hope to see you again in the future - Kirby.

Posted 7 months ago

“Fantastic job Danny came to house with a 4 year old that had spilt juice and daughter who had spilt milky coffee the car smelt dreadful Danny did an amazing job will definitely be using again”

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Posted 7 months ago

Hi Estelle, Thank you so much for taking the time to leave us a review. We're so glad Danny managed to address the spills inside the vehicle and you're happy with the valet! We look forward to seeing you again in the future - Kirby.

Posted 7 months ago

“Danny did a great job as usual. Top guy and would highly recommend”

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Posted 7 months ago

Hi, Thank you so much for taking the time to leave us a review. We're so glad you're happy with the valet carried out by Danny and we hope to see you again in the future - Kirby.

Posted 7 months ago

“Lee (Robert’s) has done a fantastic job on the bumper scrape I had. He was punctual and friendly and explained exactly what he needed to do to get it back to how it was. After work was done you couldn’t tell there was any damage in first place, even sorted some small damage just below the scrape. I can’t thank him enough”

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Posted 7 months ago

Hi Matthew, Thank you so much for taking the time to leave us a review. We're so glad you're happy with the job carried out by Lee on your repair. We will make sure to pass over your kind words! - Kirby.

Posted 7 months ago

“Absolutely awful service. Tried booking three times and when I finally received a confirmation I got contacted at 9.20pm to let me know my appointment for 9am was cancelled due to unforeseen reasons. They weren’t even courteous enough to organise another person to come after I took off my morning from work so I could be at my house for a full valeting to take place. Do NOT RECOMMEND!! Go elsewhere and safe yourself the stress.”

Helpful Report

Posted 7 months ago

Hello, We are very sorry to hear you are unsatisfied with our services. You live in a secondary location which is only covered by our franchisee Amila as long as they are nearby that area on the day. This is why it was difficult to be able to get a confirmed date for you when you originally enquired to us. This is a location they don't normally travel to, However on request they would as long as they are nearby the location. We offered you a few dates and we didn't receive correspondence from yourself until 3+ days after each date we offered to which once we received a reply there was no longer availability as it had been taken up. We did advise that the dates we offered are based on live availability and may be subject to change. The specific franchise you were booked with has a very busy diary and gets booked up in advance. We tried to assist in getting you booked in whenever we could but cannot help if a timeslot is taken while we awaited your response. Amila informed us that the cancellation was due to a fault with his van, Unfortunately this is not something that can be helped and we are sorry that it lead to the cancellation of your valet. We understand your frustration and appreciate that you waited for this appointment. Amila operates as his own franchise and is the only person who would be able to come to your location as he is the only one who covers your area on request. This is why no-one else was able to be offered otherwise this would have been the first choice of resolution if we had it. We are very sorry for the inconvenience.

Posted 7 months ago

“Really great service, car looks good as new ready to be returned to the lease company.”

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Posted 8 months ago

Thank you! As good as new is how they like them to be returned ;0) New car time? exciting!

Posted 8 months ago

“Booked two separate morning appointments with Fresh Car, one in January and one in April. Both were cancelled on the day for the same reason…hospital emergencies. Could be a coincidence but I don’t think so!!”

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Posted 8 months ago

Hi Mark, We have spoken through email this morning. Sorry for the issues in which you have faced. Unfortunately, valaters have to prioritise their health and that of their families. Sorry we were unable to fit you in for a valet on the day you were free this week to do so.

Posted 8 months ago

“Danny came out to me first thing this morning and I have to say made the car look brand new.. really paid attention to the finish and money well spent! Thanks so much and will definitely be using again”

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Posted 8 months ago

Thank you. We will pass on your compliments to Danny

Posted 8 months ago

“First time using you, will continue to use you by far the best and ive tried a few. Simon was great really cares about doing the best job a million thanks Simon.”

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Posted 8 months ago

Thank you Lynne. We will be sure to pass on your compliments.

Posted 8 months ago

“Great friendly service. Got on with the job at hand. Left the clean and looking great.”

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Posted 8 months ago

Thank you.

Posted 8 months ago

“Booked the repair service with yourselves.Excellent service Technician arrived on time was professional & completed the work to a very high standard. I would recommend your company to all my contacts.”

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Posted 8 months ago

Thank you. Glad to hear that your repair was carried out to a high standard and that you would recommend your technicians service.

Posted 8 months ago

“Absolutely brilliant valet - inside and out. Feels like having a new car. Excellent no fuss booking and paying system. Stewart took a great deal of care and clearly takes pride in his work. Will definitely be booking again. Excellent value for money.”

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Posted 8 months ago

Hello, Thanks for taking the time to leave such wonderful feedback. We truly appreciate it! So glad to hear you were happy with the service that was provided by Stewart, I have passed this feedback across to him. Thanks for recommending us and we look forward to seeing you again sometime! - Danielle

Posted 8 months ago

“Danny was amazing! He has made my car look brand new. Danny provided an excellent professional service that was affordable and flexible. Cannot recommend Fresh enough. Definitely will be a returning customer and will be sticking with Danny's expertise from now on. I will be recommending to all my friends.”

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Posted 8 months ago

Hello Laura, Thanks for taking the time to leave such a wonderful review. We appreciate it. Thank you for the kind words about Danny and his work expertise. He is someone that gets good reviews regularly and he takes great pride in knowing he has left his customers happy with his service. I will pass this feedback over to him. Thanks for recommending us and Danny. Enjoy the clean car! - Danielle

Posted 8 months ago

“Fantastic job done by Lee today and a great guy too! Would highly recommend 👍”

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Posted 8 months ago

Hello Lynn, Thanks for taking the time to leave a review. We appreciate it! So glad to hear you were happy with the repair service that was carried out by Lee. - Danielle

Posted 8 months ago

“Luke attended our appointment. He was really friendly and I was so pleased with the results of the valet. The car is a worker man’s car so it was filthy inside and Luke managed to get pretty much all stains out! Luke also noticed our types were low and pumped these up for us. Really pleased with the service, thank you”

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Posted 8 months ago

Hello Vicki, Thanks for taking the time to leave such a wonderful review. We appreciate it! So glad to hear you were happy with the service that was provided by Luke. We have passed this feedback over to the franchise manager to ensure Luke sees how happy you are with the work that was carried out. Thanks for recommending us and Luke. Enjoy the clean car! - Danielle

Posted 8 months ago

“Excellent service through from Danny. He has gone above and beyond on both cars and couldn’t have been more professional. We did raise a few minor things with Danny and he came back to ensure we was happy with everything. I can’t fault the service at all from start to finish. Thanks Danny 👍🏻”

Helpful Report

Posted 8 months ago

Hi Jacob, Thanks for taking the time to leave such a wonderful review. We appreciate it! So glad to hear that Danny provided you with a fantastic service. He does regularly get provided with great feedback. It's always lovely to hear! I have passed this over to him. Thanks for recommending us and Danny. Enjoy the clean cars! - Danielle

Posted 8 months ago

“Very reliable and efficient. As it’s a franchise operation, I appreciate that some franchisees will be better than others. However, if you are less than 100% happy, I can report that an email response to head office’s enquiry if you have been satisfied is all it takes. They then contact the franchise that did your valet and, if you haven’t heard back from them within 48 hours, a 10% refund is offered. I think that’s shows a company with customer satisfaction and loyalty as its priority.”

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Posted 8 months ago

Hello Fran, Thanks for taking the time to leave a review. Customer satisfaction and loyalty is always a priority to us. We do what we can to best help the customer and also our franchises. We apologise for the lack of communication you received from the franchisee, Upon review of the complaint you had raised we felt the refund amount we offered was suitable for the concerns raised. We are glad we could be of assistance to you.

Posted 8 months ago

“Danny did a first class job as always. I wouldn’t have anyone else clean my car!!”

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Posted 8 months ago

Hello Dawn, Thanks for taking the time to leave a review about Danny. We appreciate it. So glad that you have found someone you trust to clean your car. I will pass this feedback on to Danny. Thank you :) - Danielle

Posted 8 months ago

“Jon arrived on time. I offered water, electric, coffee, he was ok on all fronts and got down to work. He did an excellent job on my car which in fairness was a mess. He really had to work hard on it. I'm extremely pleased. It hasn't been this clean and nice smelling for sometime. I would wholeheartedly recommend Freshcar to anyone. So easy to book. Everything just worked a treat, thank you!!!”

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Posted 8 months ago

Hi Andy, Thanks for taking the time to leave a review. We appreciate it! So glad to hear you were happy with the service provided by Jon. We have passed this feedback over to him. Thanks for recommending us! :) - Danielle

Posted 8 months ago

“Had my car sat on the drive for awhile and collected quite a bit of dirt so booked through with Fresh because the price was just right for a mobile clean, cars been left absolutely immaculate and very shiny 👌🏻✨ Thanks for the work Stewart”

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Posted 8 months ago

Hi Bradley, Thank you for taking the time to leave feedback. We appreciate it! Stewart has not long started within our network so it's great to see some positive feedback coming in for him already! We will pass this along to him. Thanks for recommending us! - Danielle

Posted 8 months ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 1,861 reviews