Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 1,861 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paul in Dublin looked after my car and left it looking brand new - amazing mini valet, good value, excellent service with a smile!”

Helpful Report

Posted 1 month ago

Hello Hilary, Thank you so much for your fantastic review! We're thrilled to hear that Paul did such an amazing job on your car and that you were happy with the mini valet. It’s wonderful to know that our service brought a smile to your face and added value to your experience. We’re always here to help keep your car looking brand new. We can’t wait to serve you again in the future! Thanks again for choosing Fresh Car!

Posted 1 month ago

“Let us down last minute not one to recommend unreliable”

Helpful Report

Posted 1 month ago

Hello, We’re genuinely sorry to hear about your recent experience. We strive to provide reliable service to all our customers, and it’s disappointing that we missed the mark with you. We value your feedback as it helps us improve and ensure this doesn’t happen in the future. We’d appreciate the opportunity to make it right. Please reach out to us directly so we can discuss a solution. Thank you for your understanding. Best, Fresh Car Team

Posted 1 month ago

“David has been excellent! My car was in a bit of a state, but now looks like new. Thank you so much. I would highly recommend 👌”

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Posted 1 month ago

Hello Nikki, Thank you so much for your amazing review! We're thrilled to hear that David was able to work his magic and make your car look like new again. It’s always rewarding to transform a vehicle and deliver that fresh feeling! Your recommendation means the world to us, and we look forward to serving you again in the future! Thanks again for choosing Fresh Car!

Posted 1 month ago

“MK Charles did a fantastic job on my car- it looks like a new car! I was going to send my husband to take my car to a local car wash, however decided it needed a thorough deep clean and booked for a full valet on my driveway. Bonus points from my husband for not sending him on another errand, and it was a lovely sight to return home from work to such a shiny clean car. Next challenge is to encourage my threenager to make less mess in the car!”

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Posted 1 month ago

Hello Bev, Thank you for your wonderful review! We’re delighted to hear that MK Charles transformed your car to look like new! It sounds like you made the perfect choice with the full valet service, and we’re glad it brought some bonus points with your husband! We totally understand the challenge of keeping the car tidy with a threenager on the go—best of luck with that! We can’t wait to help you keep that shiny clean car looking its best in the future. Thanks once again for choosing Fresh Car!

Posted 1 month ago

“Incredible clean and definitely worth the money! Would highly recommend and will be using again. Shiniest and cleanest car around thanks to Charles.”

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Posted 1 month ago

Hello Tau, Thank you for your fantastic review! We’re thrilled to hear that you were incredibly satisfied with the clean and that your car is now the shiniest and cleanest around! Charles truly puts his heart into his work, and it’s great to know that his efforts made such an impact on your experience. We can’t thank you enough for recommending us, and we can’t wait to serve you again in the future! Thanks once again for choosing Fresh Car!

Posted 1 month ago

“Mark arrived on time and was straight to work. My car has never looked for clean and inside looks like new. Excellent service with attention to detail. Will definitely book this service again. Thank you Mark!”

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Posted 1 month ago

Hello Irene, Thank you so much for your wonderful review! We're thrilled to hear that Mark made such an impressive impact on your car's cleanliness and that it looks like new inside! His attention to detail truly shines through, and it’s fantastic to know you were pleased with the service. We appreciate your kind words and your intention to book with us again. We can’t wait to welcome you back for your next valet! Thanks once again for choosing Fresh Car!

Posted 1 month ago

“I booked the deep clean interior valet, and Tommy from Preston came to do this. He arrived on time and even called me to let me know when he was 10 minutes away. He got to work straight away and left my car looking brand new. He was friendly and has done an amazing job, thank you!”

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Posted 1 month ago

Hello Elisha, Thank you for your amazing review! We're so happy to hear that Tommy provided you with such a fantastic experience. It’s great to know that his punctuality and friendliness made a positive impact while he worked his magic on your car. We're thrilled that you loved the results and felt like your car looked brand new. Your satisfaction is our top priority, and we truly appreciate your kind words. Thank you once again for choosing Fresh Car. We can’t wait to serve you again in the future!

Posted 1 month ago

“Excellent customer service and communication. Harry let me know in plenty of time that he was delayed due to no fault of his own, and informed me when he was going to be arriving. On arrival he was polite and friendly, letting me know what he was going to be doing and how long he would be. I am extremely happy with the result especially with the conditions he had to clean in, pouring rain for hours. My money was well spent and I will be using again.”

Helpful Report

Posted 1 month ago

Hello Remi, Thank you so much for your glowing review! We're delighted to hear that you had such a positive experience with our service. Harry is indeed a fantastic member of our team, and it's great to know that his communication and friendly approach made a difference during your car valeting. We truly appreciate your understanding of the challenging weather conditions and are thrilled that you were happy with the results despite the pouring rain. It's wonderful to hear that you felt your investment was worthwhile. We can't wait to serve you again in the future! Thanks once again for choosing Fresh Car.

Posted 1 month ago

“I am totally satisfied with my signature clean. Charles my allocated technician was super polite and friendly. I would recommend Fresh Mobile Car Care to all my friends and family. Thank you”

Helpful Report

Posted 1 month ago

Hello Sakhawat, Thank you so much for your wonderful review! We’re thrilled to hear that you were completely satisfied with your signature clean. Charles is indeed a great addition to our team, and we’re glad to know that his polite and friendly demeanor made your experience even better. We appreciate your recommendation of Fresh Mobile Car Care to your friends and family. Your support means the world to us, and we look forward to serving you and those you refer in the future! Thanks again for choosing us!

Posted 1 month ago

“Excellent communication with our engineer Mark and the work was second to none … looks like a new car inside and out!”

Helpful Report

Posted 1 month ago

Hello there, Thank you for your fantastic review! We're so pleased to hear about your positive experience with Mark. Excellent communication is key to our service, and we’re thrilled that Mark provided that for you. It’s wonderful to know that the end result left you feeling like you had a brand-new car inside and out! We take immense pride in our work, and your feedback truly motivates us to keep delivering top-notch service. Thanks once again for choosing Fresh Car. We look forward to helping you keep your car looking its best in the future!

Posted 1 month ago

“A full interior clean booked and confirmed this week in Farnham.Cancelled by the cleaner because it was raining. Rebooked for 2 days later. I was messaged 2 hours before to say that it might rain today and his hoover was broken ! It did not rain during working hours. 2 days of my work interrupted. I am appalled by this lack of service,and will advise others to avoid this service.”

Helpful Report

Posted 1 month ago

Hello, We sincerely apologise for the inconvenience you experienced with your recent bookings. We understand how frustrating it can be when plans change unexpectedly, especially after waiting two days for the service. Weather conditions can sometimes lead to cancellations, but we also acknowledge that the second notification about the hoover being broken was not satisfactory, particularly since it did not rain during working hours. Your time is valuable, and we regret that this has impacted your work schedule. Thank you for your feedback, and we hope to make things right in the future. If you would like for us to check if we have other franchises within your location then please just email us on clean@freshcarvaleting.com and we will assist you where we can.

Posted 1 month ago

“A fantastic service I used to clean my car myself but due to a house move i can no longer do so. I was apprehensive about having my car cleaned but was delighted at the attitude of Charles and the end result he produced.”

Helpful Report

Posted 1 month ago

Hello Stephen, Thanks for taking the time to leave a review! We understand that moving houses can bring about certain challenges, including the inability to clean your car yourself. However, we are delighted to have been able to step in and assist you. Charles takes great pride in his work attitude and attention to detail. We are glad that his approach exceeded your expectations and that you were satisfied with the end result he produced. Once again, we cannot express how grateful we are for your kind words and for choosing Fresh Car. If you ever need any further assistance or have any questions, please do not hesitate to reach out to us. We look forward to serving you again in the future.

Posted 1 month ago

“Carl looked after us today and was very professional, friendly and did a smashing job bringing my car back to life. Good price point and on-time arrival. Thanks Carl! Will certainly be back for another clean in the future.”

Helpful Report

Posted 2 months ago

Hello Trina, We are thrilled to hear that Carl took great care of you during your visit. He is indeed a true professional, friendly, and always goes above and beyond to deliver outstanding service. We will definitely pass on your appreciation to him, and he will be delighted to know that his hard work made a difference in bringing your car back to life. It's also wonderful to know that our price point and punctual arrival met your expectations. Providing excellent value and convenience to our customers is always a top priority for us.

Posted 1 month ago

“Amazing service by Mr Uka. Booking online was quick and easy. Price reasonable. Service comprehensive. Really delighted by the result. Very thorough and detailed cleaning. Car was as close to new as possible. Very kindly helped with a couple of additional items requested but not expected 🙏 As a result of the great service I've signed up to the car club regular valet scheme.”

Helpful Report

Posted 2 months ago

Dear Nick,Thank you so much for your incredibly kind and generous 5-star rating of Fresh Car - Mobile Car Valeting and SMART Repairs! We are truly overwhelmed by your positive feedback. We are thrilled to hear that you had an amazing experience with Mr. Uka. His dedication and attention to detail are truly unmatched. It's fantastic to know that our online booking process was quick and easy for you, and that you found our prices reasonable. We always strive to provide a comprehensive service that meets our customers' needs. We are delighted that you were extremely satisfied with the thorough and detailed cleaning of your car. Our team takes great pride in ensuring that every vehicle leaves our care as close to new as possible. It warms our hearts to know that we exceeded your expectations. Additionally, we are grateful that Mr. Uka kindly assisted you with a few additional items, even though it wasn't expected. Going above and beyond for our customers is what we strive for, and we are happy that we could provide that extra level of service for you. Lastly, we sincerely appreciate your decision to sign up for our car club regular valet scheme. It means the world to us that you trust us with the continued care and maintenance of your vehicle

Posted 2 months ago

“Very good service from ease of booking onwards. Ron did a great job and made the car look smart again. Would definitely recommend.”

Helpful Report

Posted 2 months ago

Dear Paul,Thank you so much for your fantastic 5-star rating and for taking the time to share your experience with Fresh Car - Mobile Car Valeting and SMART Repairs. We greatly appreciate it! We're thrilled to hear that you had a very good service experience from the ease of booking until the end. Ron is indeed an exceptional member of our team, and we're glad to know that he did a great job and made your car look smart again. We take pride in providing top-quality services to our customers, and recommendations like yours mean a lot to us. Once again, thank you for your recommendation, and we look forward to serving you again in the future. Best regards, Fresh Customer Service

Posted 2 months ago

“My car valet cancelled on me on the day twice in a row and then sent me a rude message. Would not recommend.”

Helpful Report

Posted 2 months ago

Hello, We are very sorry to hear that the scheduled booking was cancelled on 2 occassions. Unfortunately sometimes there can be issues in which the franchises face that may prevent the booking being able to go ahead on the scheduled date and time. We are very sorry for any inconvenience this may have caused you. We are very sorry to hear you received a rude message. This is not something we would expect from any of our franchisees operating under the brand. Could you please provide us with a screenshot of the message to clean@freshcarvaleting.com so we can investigate this internally?

Posted 2 months ago

“First time user. Well impressed with both the service and the result. The operator was Danny - lovely guy.”

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Posted 2 months ago

Hello John, It means a lot to us that you were impressed with both the service and the result. Danny, our operator, is indeed a lovely guy and always strives to provide the best service possible. Thank you again for choosing Fresh Car and we look forward to serving you again in the future!

Posted 2 months ago

“This was my first time using Fresh. Sam arrived promptly and did an excellent job, inside and out, leaving my car looking like new. I am a very satisfied customer, many thanks Sam”

Helpful Report

Posted 2 months ago

Hello Fiona, We are thrilled to hear that your experience with us was exceptional. It was a pleasure to provide you with our services for the first time. Rest assured, we will pass on your gratitude to Sam, who arrived promptly and did an excellent job on both the interior and exterior of your car. We're thrilled to hear that your car now looks like new! Your satisfaction means the world to us, and we are grateful for your support and patronage. If there's anything else we can assist you with in the future, please do not hesitate to reach out.

Posted 2 months ago

“Very good,no hassle booking and a great job too.Thanks”

Helpful Report

Posted 2 months ago

Thank you so much for your stellar 5-star rating of Fresh Car - Mobile Car Valeting and SMART Repairs! We truly appreciate your kind words. We are thrilled to hear that you had a seamless booking experience and that our team did a fantastic job. Your satisfaction means the world to us. Thank you once again for choosing our services. We look forward to serving you again in the future!

Posted 2 months ago

“I started using the Car Club membership about a year ago now and I've not looked back! What I used to spend in car washes and a valet two or three times per year is about the same as membership and I get the same person look after my car each time (EH Steven) who does a fantastic job each and every time. He knows the car and points things out to me and keeps track of what he does. We have a laugh and a blether too, so it's always a pleasure to get the car valeted. I can't recommend Fresh Car highly enough.”

Helpful Report

Posted 2 months ago

Hello SImon, It's fantastic to know that our Car Club membership has been an excellent value for you. We understand the convenience of having the same person, EH Steven, take care of your car every time. We're delighted to hear that he consistently does a fantastic job, and his personal touch definitely adds to the overall experience. We're glad you enjoy the friendly banter and conversation during the valeting sessions. Our aim is to not only provide top-notch service but also create a pleasant and enjoyable atmosphere for our customers. Once again, thank you for your kind words and recommendation. We look forward to serving you again in the future! Best regards, The Fresh Car Team

Posted 2 months ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 1,861 reviews