Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 1,861 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just had my 14 year old Ford Fiesta cleaned inside and out by Jamie (EH & TD Jamie). I cannot thank him enough for the exceptional job he has done. It is like a new car. Such a lovely guy:)”

Helpful Report

Posted 8 months ago

Hi Diane, Thank you so much for taking the time to leave us a review! We're so glad you're happy with the valet Jamie carried out for you! We will make sure to pass over your kind words! - Kirby.

Posted 8 months ago

“I did not think my car could be that clean! Great job done by Danny.”

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Posted 8 months ago

Hi Caren, Thank you for your review! We're so glad you're happy! We will make sure Danny gets your kind words! - Kirby.

Posted 8 months ago

“A lovely man named ROB came to valet my car before I sell it, he completely transformed the inside and the outside of my car, it looks immaculate and he couldn’t have done a better job if he tried, he had great customer service skills and a lovely attitude, highly highly recommend!”

Helpful Report

Posted 8 months ago

Hi Jeyda, Thank you so much for your review! We're so glad to hear you're happy with the valet and the service Rob provided! We will make sure to pass over your kind words and thank you for recommending us! - Kirby.

Posted 8 months ago

“Fantastic service today from Mark. Car looked like it had just come out showroom by time he had finished. Arrived on time, friendly and well mannered and did a great job. Will definitely be using again. Thanks very much!”

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Posted 8 months ago

Hello Lauren, Thanks for taking the time to leave a review, We appreciate it! So glad to hear you were delighted with the result of the valet carried out by Mark. We will be sure to pass this feedback onto him. Thanks for recommending us, We look forward to seeing you again. Enjoy the clean car! - Danielle

Posted 8 months ago

“Danny did a brilliant job as usual, arrived early & worked longer. Made my wifes 20 year old Civic look at least 10 years younger. He's a really nice bloke too. Well pleased.”

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Posted 8 months ago

Thank you for your wonderful review. We will be sure to pass on your compliments to Danny. Maybe he needs to take up beauty treatments, we could all do with looking ten years younger ;0)

Posted 8 months ago

“Danny made my car look immaculate! I am very happy with the service he provided and I am going to be using again”

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Posted 8 months ago

Thank you! We look forward to valeting for you again in the near future.

Posted 8 months ago

“Really good service. I booked the ‘deep clean’ for the interior and it was done today by Mike. He was very professional, took his time and made sure I was happy with the results. Really good customer service, which goes a long way! Would 100% book again.”

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Posted 8 months ago

Thank you! We will be sure to pass on your compliments to Mike. We look forward to valeting for you again in the near future.

Posted 8 months ago

“Hassle-Free booking process and great value for money. Car came out looking fantastic. Would use again”

Helpful Report

Posted 9 months ago

Hello Linton, Thanks for taking the time to leave a review, We appreciate it! So glad to see you were happy with the service you received. Thanks for recommending us! - Danielle

Posted 9 months ago

“Please don't contact this company as they advised me that they are not responsible for a final result as they are passing all work to franchise. In case I also have been advised that their backlog of complaints so long that they are dealing with them for years”

Helpful Report

Posted 9 months ago

Hi, We do ask that all our customers contact us should they have any issues with their valet, as we would want to make sure we can assist the best we can, and offer a resolution to any complaints. Unfortunately in your case, the original package was not sufficient for the valet as there was a milk spillage and this would need an interior only dedicated valet which was not the valet booked in so unfortunately due to the extent of the work needed for the spill, some areas may have been missed which we asked that you provided us images of these so that we can asses the situation, these were provided to us, but unfortunately investigating complaints do take some time, and you had given us less than an hour to action your complaint after receiving these images. We do apologise for the delay, but unfortunately these do take time to liaise with management and the franchise owner. We do not have a backlog of complaints so long. You must have misunderstood. You asked us if we had records of your complaints as you had contacted multiple times and we assured you we log all complaints and keep these logs for a lengthy duration. We are not dealing with complaints for years. We aim to close down all complaints within 5 days of them first coming in, with a resolution agreed by all parties. Unfortunately, your complaint came in originally about the valet being rescheduled. This was a separate complaint to the complaint raised about the valet itself which we only received images of these after requested today. We have actioned your complaint, and it has been raised to management who will be in contact with you shortly. We do operate as a franchise model, and complaints are raised directly to the franchise owner. We at Fresh simply act as a 3rd party as we operate under a franchise model. Please rest assured that your complaint has been raised and will be actioned once management can take a look at your case but unfortunately there are other matters being addressed so we cannot guarentee an instant response, but do ask all complaints are responded to within 48 hours. As your photos came in this morning, please expect to be contacted in the next 48 hours to discuss the complaint and the photos provided as evidence to us. If you wish to discuss further, you can contact us via clean@freshcarvaleting.com. Thank you for your time!

Posted 9 months ago

“I cannot start my car after this service. This is probably the most important thing I need to mention. I chose the Full Valet + Paint Protection service. I have a small Polo car and I still paid £115. I scheduled the service for 1:30 p.m. but someone called me at 10:56. Then it turned out that the gentleman was at the door and wanted to start work at 11. The duration of the service was to be up to 3 hours. The man washed car in an hour. As for the work itself, everything was washed, but the smell in the car was bad. I do not recommend.”

Helpful Report

Posted 9 months ago

Hi Magdalena, Very sorry to see you have left a 1* review. We are aware you had a valet with us yesterday and were in contact with us this morning to advise you have not been able to get your car to start. We have contacted the franchisee and asked for him to be in touch with you ASAP to let you know what was carried out in your valet and discuss any areas of concern that you have. We would request for a mechanic to perform a diagnosis on your car and provide a report stating that the issue with your Vehicle is at the result of a valet. Nothing that was performed on your Vehicle yesterday should result in any issues pertaining to your car not starting. We noted that in your email this morning you stated you were happy with the clean carried out and the valeter who attended, We are very sorry to read that this does not seem to be the case in the review you have written. Please reach out to us at clean@freshcarvaleting.com if the franchisee has still not been in touch and we will do our best to assist you.

Posted 9 months ago

“Brilliant service ,car looks immaculate”

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Posted 9 months ago

Hello Nikki, Thanks for taking the time to leave a review, We appreciate it! So glad to see you were happy with the service you received. Thanks for recommending us! - Danielle

Posted 9 months ago

“Great results. Very happy with the Valet given by Danny.”

Helpful Report

Posted 9 months ago

Hi! Thank you so much for taking the time to leave us a review! We're so glad you're happy with the valet and we hope to see you again in the future - Kirby.

Posted 9 months ago

“Had my 2nd Valet from Danny. Friendly service and did a great job. Highly recommend”

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Posted 9 months ago

Hi! Thank you so much for your 5* review. We're so glad you're happy and would recommend us! We hope to see you again in the future - Kirby.

Posted 9 months ago

“Rob (SE London) valeted my van today. Arrived early and didn’t rush. Went over and above in my opinion. Well worth the money, polite and professional. Rob is highly recommended as are the company. I would definitely use them aga6.”

Helpful Report

Posted 9 months ago

Hi! Thank you so much for taking the time to leave us a review! We're so glad to hear you're happy with the service provided and that Rob went above and beyond! We will make sure to pass over your kind words and we look forward to seeing you again in the future - Kirby.

Posted 9 months ago

“The man called G Val turned up late and then stayed an hour and didn't even take a car mat out of the car and then advised that he wouldn't be able to finish the job on time even though I already paid for the service and then left. I needed my car cleaned today for my baby coming out of hospital and the man was rude and disrespectful and laughed in my face before leaving. I don't understand what he spent an hour doing when nothing in the car was touched. I am now at a loss and don't have a clean car and now have to wait 10 days for a refund. Why offer a service if it can't be done in the time frame and also I don't understand why it took an hour to tell me that he wasn't doing the job and didn't even wipe anything down or hoover one car mat. Absolutely gutted and disgusted at the lack of professionalism and rudeness of the man. This was after me emailing the company before paying for the service to make sure the job was able to be done today as it was important. G val your customer service was horrendous and ur attitude was uncalled for and”

Helpful Report

Posted 9 months ago

Hi! We're really sorry you're not happy with the service you received. We did take on all your comments and explain that unfortunately on this occasion the vehicle was booked under a package which was not sufficient for the extent of the work needed on the interior. We would have recommended this vehicle be booked in under an interior only package such as our deep clean which would have given the valeter 2 1/2 hours to carry out the interior clean rather than the 1 hour allocated for the interior on a Full Valet. The valeter did provide us images to support this which we forwarded over to yourself and explained why, on this occasion the service did have to be refused. Our valeters do have the right to refuse service if, on arrival the vehicle has not been booked in under a sufficient package and unfortunately on this occasion that was the case. We are not aware of the condition of a vehicle prior to arrival so unfortunately in some rare cases, refusal of service does happen. The valeter did initially start the valet, however upon working on the vehicle, the valeter realised that due to the extent of the dog hair inside the vehicle, they would not be able to carry out the valet to a sufficient standard in the time frame they had available before their next booking and so organised a full refund back to you. Refunds can take up to 10 days, but usually are back with you in just a few days, sometimes same day. We have flagged up your comments about the way the valeter conducted themselves on the day and this is being investigated internally with the valeter and their management team, so please rest assured that your comments in regards to this, are being taken seriously and an investigation into this is taking place. We do apologise again that your valet could not go ahead this time. If you wish to discuss any further please feel free to contact us back to clean@freshcarvaleting.com. Thank you.

Posted 9 months ago

“TeeJay turned up earlier than expected and did a fantastic job. I was passed Fresh Car details by a work colleague. I would highly recommend them. TeeJay did a fantastic job.”

Helpful Report

Posted 9 months ago

Hi Brian, Thanks for taking the time to leave a review. We appreciate it! So glad to hear you were happy with the service provided to you by TeeJay. I will be sure to pass this feedback onto him. So glad to hear you were recommended us by a work colleague, That's great! Enjoy the clean car!

Posted 9 months ago

“This is my second time using the mobile car valeting. Mark did an amazing job, my car has never looked so clean, it also smells amazing! He was very friendly and happy to answer any questions.”

Helpful Report

Posted 9 months ago

Hi Jade, Thanks for taking the time to leave a review, We appreciate it! So glad to hear you were happy with the service provided by Mark. I will be sure to pass this feedback onto him. Enjoy the clean car! - Danielle

Posted 9 months ago

“You didn’t turn up twice. Very poor customer service”

Helpful Report

Posted 9 months ago

Hello, Very sorry to see that you have left us with a 1* review. Unfortunately the first occasion was due to some van issues that the franchisee could not attend and we are afraid this is not something that can helped. However, We are aware that they were running late for your booking today, We do apologise for that. We believe they have attended and completed the booking. We are very sorry that they were running late but we have confirmed with the valeter that the booking has taken place and your car has been valeted.

Posted 9 months ago

“A very friendly Joe arrived this afternoon to valet my car and did an amazing job. I don’t think my car has been this clean since I bought it 9 years ago! I’ve had other valets done before, but none have matched up to Joe’s valet today. He paid very close attention to detail and stayed an extra 40 minutes to complete it. I’d plan to sell my car, but it looks so great my son thinks it’s brand new and wants me to keep it! Huge thank you Joe! We’ll definitely be booking him again!”

Helpful Report

Posted 9 months ago

Hello Nicole, Thanks for taking the time to leave such a wonderful detailed review about your experience with Joe, We appreciate it! We will be sure to pass this feedback onto him. Joe will be delighted with this feedback and i'm sure he'll be looking forward to valeting for you again sometime! - Danielle

Posted 9 months ago

“Mark was superb. Car like new afterwards.”

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Posted 9 months ago

Hi! Thank you so much for taking the time to leave us a review! We're so glad you're happy! - Kirby.

Posted 9 months ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 1,861 reviews