Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 1,861 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book and a good choice of valeting sections. I was very happy with the quality of work done inside and out. I had the full wash , wax and seal done also interior complete clean. The valet was done by Danny who was very professional and polite also he explained the full process to make sure I was happy with it. I would recommend Danny to anyone. Thank you .”

Helpful Report

Posted 6 months ago

Thank you. We will pass on your compliments to Danny.

Posted 6 months ago

“Made a car booking weeks in advance, was a previous customer. At the very last hour they cancelled my booking and couldn't give me another appointment for another week. Highly unprofessional, not reliable, couldn't care less no customer loyalty TOTALLY UNRELIABLE AND UNPROFESSIONAL WILL NEVER USE AGAIN”

Helpful Report

Posted 6 months ago

Hello Janice, We are very sorry that your booking was cancelled today last minute. This was due to an unforeseen personal matter with the employee that was due to attend. The franchise owner was in direct contact with you as soon as they were made aware that the employee would not be able to attend the booking. We understand that this was a very last minute cancellation but unfortunately not something within our control. We do apologise for this. You were offered some alternative dates to reschedule but unfortunately this was too far in advance and was not ideal for yourself. Unfortunately there was nothing sooner that could be offered otherwise this would have been the first course of action. We appreciate that you have used our services in the past and have opted to use us again after enjoying the service that was provided. We care about our customers very much and don't ever want to let anyone down, but unfortunately sometimes things can happen which can result in the valet not going ahead as scheduled in which cannot be helped. We are sorry that you were let down on this occasion.

Posted 6 months ago

“Danny arrived in good time, did a fantastic job and explained what and how he was going about the task in hand, that tells me he obviously takes pride in his work, well done Danny i've never seen my car look so good for a very long time, I will be using your services in future that's for sure.”

Helpful Report

Posted 6 months ago

Thank you! We will be sure to pass on your compliments to Danny.

Posted 6 months ago

“Cannot fault the actual repairs, just the colour of white paint they used. I provided full colour code details and now I have a two tone car!!! They told me it was down to the year 2016 and sunlight!!!! Totally unimpressed, sent pictures to customer services Edinburgh and Maurizio, but silence. I have stopped the payment and will be taking legal advice as my car is now devalued.”

Helpful Report

Posted 6 months ago

Good Afternoon Pam, We are very sorry that the repair has not gone how you would have liked. We received your complaint this afternoon and have requested for you to provide us with some photos so we can get this investigated for you. Once we have received some photos we can pass this over to the relevant parties and a resolution will try to be arranged. If you can send over some photos to clean@freshcarvaleting.com , We hope to hear from you soon.

Posted 6 months ago

“Mark was very friendly and approachable, arrived on time, carried out valet as agreed including engine bay, boot liner etc. worked hard and was finished early. Would use again and recommend to others.”

Helpful Report

Posted 6 months ago

Hello Ian, Thanks for taking the time to leave a review, We appreciate it! Thank you for the kind words about Mark. We are so glad to hear you were happy with the service that was provided by him. Thanks for recommending our company and Mark specifically. - Danielle

Posted 6 months ago

“Glenn Shaw came to my home and did a fantastic job on my car. Both bumpers were scratched. When he had finished there was no evidence of scratches at all. He also touched up a few stone chips whilst he was here. I would highly recommend him.”

Helpful Report

Posted 7 months ago

Hello Janet, Thanks for taking the time to leave a review, We appreciate it! We're so glad to hear you were happy with the repair and service that was carried out by Glenn. We're glad that all went well. Thanks for recommending the company and Glenn! - Danielle

Posted 7 months ago

“Fantastic as always from Danny. My car always looks so great afterwards. He has been valeting my cars for a year and does an impeccable job.”

Helpful Report

Posted 7 months ago

Hi Gavin, Thanks for taking the time to leave a review, We appreciate it! So glad to hear you were happy with the service provided by Danny and that you booked in with him on a consistence basis. That's always great to hear! Thanks for recommending our company and Danny! - Danielle

Posted 7 months ago

“Extremely friendly, truly cares for his work and the end product of his work. Would definitely recommend”

Helpful Report

Posted 7 months ago

Thank you.

Posted 7 months ago

“Danny was very polite and friendly, as well as being very passionate about his job! Our car was filthy with mud inside and out, he has got it looking better than new! Amazing job - thank you so much!”

Helpful Report

Posted 7 months ago

Thank you. Glad to hear that your valeter carried out an amazing valet :0)

Posted 7 months ago

“The person cleaning left my car insecure and left rubbish from the car on the pavement. I was not home, he stated he spent 4 hours on a full valet, however the interior is noticeably dirty. The door inners and boot frames still grimey. When I fed this back to the company they directed me to the person cleaning as it’s a franchise. The cleaner denied what I was saying, told me tales of woe about their expenses and pay and then tried be offensive about my “old dirty car”. No resolution after £80 spent. Horrific customer service. If you use this company take photos of your car before cleaning as they are saying my car was filthy. Local car wash would do better. Very disappointing. From the other reviews looks like I unfortunately got a bad cleaner.”

Helpful Report

Posted 7 months ago

Sorry to hear that you feel that no resolution was achieved between yourself and the Franchise in which you booked. As a booking platform, the resolution has to be from the Franchise in whom you instructed to carry out the valet. We always try to ensure a fair outcome. Sorry if you feel on this occasion that was not the case.

Posted 7 months ago

“Had front bumper and wheel arch scuffs on my Audi A3 repaired by Simon, who was very friendly and knowledgeable with what he was doing. Thanks to Simon for the work and also Adam for being easy to communicate with and making all the arrangements and great pricing”

Helpful Report

Posted 7 months ago

Thank you.

Posted 7 months ago

“Great service, arrived on time and left the car looking like new!”

Helpful Report

Posted 7 months ago

Hello, Thanks for taking the time to leave some feedback, We appreciate it! So glad to hear you were happy with the service provided - Danielle

Posted 7 months ago

“Great communication and did a really nice job on the exterior valet”

Helpful Report

Posted 7 months ago

Hello Matthew, Thanks for taking the time to leave a review. We appreciate it! So glad to hear you were happy with the service that was provided. - Danielle

Posted 7 months ago

“Amazing service and amazing work. Fit me in at short notice as I didn't want my husband to find out I had his car fixed whilst he was away due to an small argument with a tractor and a hedge! Fixed within 24hours. Ricky, you are a star!!! Thank you so much.”

Helpful Report

Posted 7 months ago

Hello, Thanks for taking the time to leave some feedback, We appreciate it! So glad to hear that Ricky was able to assist you. Thanks for recommending!

Posted 7 months ago

“Easy,quick, professional and a brilliant job.”

Helpful Report

Posted 7 months ago

Hello, Thanks for taking the time to leave a review, We appreciate it! So glad to hear you were happy with the result of the service that was carried out - Danielle

Posted 7 months ago

“Luke was spot on! Was punctual, polite and did an amazing job on getting my car part exchange ready. Will definitely be using again.”

Helpful Report

Posted 7 months ago

Hi Josh, Thanks for taking the time to leave feedback, We appreciate it! So glad to hear you were happy with the service provided by Luke. We look forward to seeing you again sometime!

Posted 7 months ago

“Danny is lovely and has done a great job with my car,, always gives me advice which I'd appreciated”

Helpful Report

Posted 7 months ago

Hello, Thanks for taking the time to leave a review, We appreciate it! So glad to hear you were happy with the valet that was carried out by Danny. Thanks for recommending us and Danny! - Danielle

Posted 7 months ago

“Luke is amazing my car looks new I am so pleased and such a nice lad”

Helpful Report

Posted 7 months ago

Hello Margaret, Thanks for taking the time to leave a review, We appreciate it! So glad to hear you were happy with the service and professionalism from Luke. Thanks for recommending us! - Danielle

Posted 7 months ago

“On time Looks like it came out of the showroom after 10 yrs of doing very little to it Not too bad on price !”

Helpful Report

Posted 7 months ago

Thank you. Sounds the perfect valet.

Posted 7 months ago

“very happy with my car clean danny has done a great job and will be booking again in future”

Helpful Report

Posted 7 months ago

Thank you. We will pass on your compliments to Danny.

Posted 7 months ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 1,861 reviews