Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 1,861 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

Write Your review

Tell us how Fresh Car - Mobile Car Valeting and SMART Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Danny did a brilliant job. Attention to detail and care taken to complete the job fully were spot on. Couldn't have asked for a better valet. Cheers Danny!”

Helpful Report

Posted 6 months ago

Thank you. We will pass on your compliments to Danny. Enjoy your clean, Fresh car.

Posted 6 months ago

“Yasser and Waqar did a great job. Took a lot of care an attention in order to make the car look great again, both inside and out. Would definitely recommend.”

Helpful Report

Posted 6 months ago

Thank you. We will be sure to pass on your compliments.

Posted 6 months ago

“Car Valet by Danny today. Brilliant efficient job, clearly takes pride in the work he does and this translates into the end results. Time is valuable and this was money well spent to save some. Highly recommend”

Helpful Report

Posted 6 months ago

Thank you. We will be sure to pass on your compliments to Danny.

Posted 6 months ago

“After the valet service was completed, I immediately noticed several issues and raised them with the valet person. Although he apologised and offered to return to complete the job, this solution was highly inconvenient for me. The specific issues I observed were: Interior dust was still present behind the steering wheel. Dust remained in the control console area. Dirt was visible on some of the leather seats, making me question whether the leather cleaner treatment was performed at all. The pull-out extenders on each front seat were not cleaned. The alloys had dirt inside the spokes, which was evident upon running my finger over them just a couple of hours after the service. There was a dirty section on the driver side door interior (suede material) which was not cleaned. I questioned this at the time and was told it was makeup oils ?? I used a sofa cleaner on it and it came out ! Additionally, I was told by the valet person that the removal of swirls and minor scratches, which I believed was included in this package, would require a separate booking for a machine polish. However, the website under the package explicitly states that the Signature Valet package includes addressing these issues. The presence of swirl marks and minor scratches on my car makes me doubt whether the procedures promised under this package, such as superior paint treatment and protection, were actually carried out. Given these concerns, I am left questioning the integrity of the service provided. Was the leather indeed cleaned and protected? Did my car receive the superior paint treatment as advertised? Or was it merely given a superficial clean? The valet person admitted that the alloys and the interior were not cleaned properly. Despite this acknowledgment, I am deeply disappointed with the overall experience and currently have no intention of using Fresh Car again. I contacted Fresh Car, only to be informed that as a franchise, they could not offer any solution beyond what the valet person suggested, which was to rebook the service for free to complete the missed sections. However, I have lost trust in the quality of service provided by this individual and do not wish to have the same person return. This experience has shown me that the quality of service from Fresh Car depends significantly on the specific valet assigned. Clearly, some valets may be more passionate about their job and deliver a proper service. I would not recommend booking the Signature Valet and I cannot recommend anyone use Fresh Car. Instead, I suggest finding a reputable local valet who is more likely to provide consistent and satisfactory results.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to provide feedback on your recent car valeting experience. We value all feedback as it helps us improve our services. Ensuring our customers receive a high-quality service is our top priority, and it is clear that the franchisee did not meet your expectations in this instance. However as stated by yourself the franchisee did offer to come back and rectify these areas but unfortunately was never able to find a suitable date with yourself. Swirl Marks in the paintwork are not something that can be guaranteed to be removed as we are unsure on how minimal the marks are. The franchisee who attended to your booking advised that they carried out all the paintwork protection that was included in your package, Wax, Polish, Claybar and Sealant, However this did not remove these marks meaning that your car would require a machine polish to be able to remove these. This is not something that can be conducted as a part of a valet and would require detailing which was advised to you by the franchisee. This would have been the same no matter which of our franchisees attended to your booking. We apologise that we were not able to meet your expections and we thank you for bringing this to our attention. We strive to learn from customer feedback and provide a better experience for all our customers

Posted 6 months ago

“On first impressions I’ll be honest the price was a little higher compared to similar services in the area. I booked a deep clean and LET ME TELL YOU my car has never looked cleaner! It wasn’t this clean when I first bought it! I am so impressed with Jacek’s hard work, my car was disgusting! Not a single regret and I would pay the money time and time again. He was so polite and punctual and really smiley which is a bonus!! Booking was so easy and straight forward. Will 100% be using this service again and recommending to everyone! Thank you very much Jacek!”

Helpful Report

Posted 6 months ago

Hello Sian, Thank you very much for taking the time to leave such a wonderful review about Jacek, We appreciate the kind words and you taking your time to leave some feedback. We are very glad to hear you were happy with the service that was provided by Jacek. I have passed this feedback over to him to make him aware. Thanks for recommending our company to others and specifically Jaceks services.

Posted 6 months ago

“Took 10 years off our Qashqai! Rob was great, trustworthy, really personable, kind and totally self sufficient. Made a great job of the car, we couldn’t be happier. It was shamefully grubby (BBQ sauce explosion by 13 year olds tantrum) but he took it all in his stride and it looks great even in the corners no one sees. We can’t thank him enough!”

Helpful Report

Posted 6 months ago

Hi Adam, Thanks for taking the time to leave a review, We appreciate it! So glad to hear such lovely feedback about Rob and the service he provided. I have sent him this review to make him aware. Thanks for using our services and recommending Rob and our company to others!

Posted 6 months ago

“Rhys from Fresh Cardiff did a great interior clean of my Honda Jazz and made it look like new again!”

Helpful Report

Posted 6 months ago

Hello Catherine, Thanks for taking the time to leave feedback, We appreciate it! Glad to hear that Rhys provided you with a great service on your Vehicle. Thanks for recommending our services!

Posted 6 months ago

“£200 show room valet not anywhere near that level. Jet washed everything pretty much everything exterior and interior, even my wife said “should he be doing that?” And she has zero interests in cars. The car now smells worse due to a wet interior and faulty window switch due to excess water applications. I’ve asked the company to cease contact as I won’t be giving them a chance to now rectify as they’ve squandered that. Company copied and pasted their policy vs working with me for a solution. Typical slippery shoulders and it’s the agent issue vs the company they represent as they paid them to use their branding. I very much doubt a McDonalds franchise would just say it’s the owner that’s the issue not the brand, or maybe that’s just my thinking. I would not personally recommend and save your money and go to a £7.50 car wash at your local supermarket. I’m looking forward to their reply but I’ve copy and pasted it below for transparency. Their reply…. Hi James, While they operate under our brand name they are their own business and responsible for their customers and outcome of the service they provided. Please see below our T&C's https://bookings.freshcarvaleting.com/terms-conditions : The Company does not provide Car Valeting Services and the Company is not a car valeting operator. It is up to the third party operators to offer car valeting services which may be scheduled through the use of the Website or Service. The Company offers information and a method to obtain such 3rd party car valeting services, but does not provide car valeting services or act in any way as a car valeting service provider, and has no responsibility or liability for any car valeting services provided to you by third party operators. In the event that you have a dispute with one or more operators, you release Fresh Car Valeting Limited (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. Your use of the Platform constitutes your acceptance of and agreement to all of the terms and conditions in these Terms and Conditions and Privacy Policy and your representation that you are at least 18 years of age and are legally capable of entering into binding contracts.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to provide feedback on your recent car valeting experience. We value all feedback as it helps us improve our services. We are very sorry to hear about the issues you encountered. While we are pleased to know that the franchisee was pleasant, the problems you described with the cleaning process are unacceptable. Ensuring our customers receive a high-quality service is our top priority, and it is clear that the franchisee did not meet your expectations in this instance. Please accept our sincere apologies for the inconvenience caused. This should not have happened, and is absolutely not within our process for cleaning and we understand the frustration and additional work this has caused you. We assure you that we take such matters very seriously. And as such we will be addressing the concerns you have raised directly with the franchise in line with our operational procedures. Please let us know if there is another way we can make this right. We will personally oversee the resolution of this issue to ensure it is handled promptly and to your satisfaction. Again, We apologise for the inconvenience and thank you for bringing this to our attention. We strive to learn from our mistakes and provide a better experience for all our customers.

Posted 6 months ago

“Luke has done an excellent job today. I’m super happy with how my car looks, thank you so much! My car had a persistent mould problem that I just couldn’t get rid of, but Luke has done a thorough job to remove it all and it now looks amazing. The paintwork now has a lovely shine and my car looks like brand new! I’ll definitely be returning as a repeat customer. Thank you, Luke! Would highly recommend!”

Helpful Report

Posted 6 months ago

Hello Lauren, Thanks for taking the time to leave a review. We appreciate it! So glad to hear you were happy with the service that was provided by Luke. I will pass this feedback across and ensure that the Luke is informed of the lovely review you have taken the time to leave. Very glad to hear he was able to provide you with a level of service you were happy with. Thanks for the recommendation!

Posted 6 months ago

“Lee arrived on time. Friendly and very polite. Hard working and sorted my 4 week old car perfectly. Honestly could not see any sign of a repair. Showroom condition. Absolutely first rate job.”

Helpful Report

Posted 6 months ago

Hi Ashley, Thanks for taking the time to leave a review, We appreciate it! So glad to hear you were happy with the repair work that was carried out by Lee. We appreciate the kind words and the recommendation. Thank you!

Posted 6 months ago

“Danny did a brilliant job with the car, it was in a bad way and was full of dog hair. The car looks like it is brand new again!”

Helpful Report

Posted 6 months ago

Hello Ruth, Thanks for taking the time to leave a review. We appreciate it! So glad to hear you were happy with the service that was provided by Danny and that he was able to assist in the removal of dog hair.

Posted 6 months ago

“Great customer service and great job done!”

Helpful Report

Posted 6 months ago

Thank you!

Posted 6 months ago

“Paid £125 and was told it would be back to showroom spec. After he showed me the car to start with I had to show him streak marks which is housing of been doing and then had to make a complaint as the wheels were still dirty and didn’t realise until Himanshu had left. He did offer to come back but done it myself as was a better finish.”

Helpful Report

Posted 6 months ago

Hello, Thanks for taking the time to leave a review. We are very sorry to hear you were unsatisfied with the valet that was carried out by Himanshu. We don't seem to be made aware of this. If you would like for this to be looked into further then please send us an email to clean@freshcarvaleting.com

Posted 6 months ago

“My wife bought me a full valet for my birthday. Danny did an amazing job. I’ve never seen the car that clean. It looks better than it did when I picked it up from the dealership!! Would definitely recommend, thanks”

Helpful Report

Posted 6 months ago

Thank you. We will pass on your compliments to Danny.

Posted 6 months ago

“I could not be more happy with the valet done by Danny today. He was very thorough and did an amazing job, making the car look brand new again! I will definitely be getting him back in the future and I can’t recommend him highly enough.”

Helpful Report

Posted 6 months ago

Thank you. We will pass on your compliments to Danny.

Posted 6 months ago

“Booked the signature valet with Luke Harris. He did a great job, car looks and smells brand new. Great bloke, would definitely recommend to all.”

Helpful Report

Posted 6 months ago

Thank you! We will be sure to pass on your compliments to Luke.

Posted 6 months ago

“What a great bloke. Wasn't expecting such a brilliant clean. My car looks and smells amazing. Thank you Dan.”

Helpful Report

Posted 6 months ago

Hello, Thanks for taking the time to leave a review, We appreciate it! So glad to hear you were happy with the services provided by Danny. Thanks for recommending! - Danielle

Posted 6 months ago

“I booked a professional car valet due to illness restricting my ability to maintain my own vehicle. I will not use the roadside 'hand wash' guys and really prefer to do my own. However car was a mess inside and out and was due a good wash and wax. The service from booking, communication and most importantly delivery was first class. My technician was Danny who was very professional and friendly leaving my car looking and smelling like new. Would have no hesitation in recommending Danny to others, every now and again vehicles deserve every nook and cranny being cleaned and polished. Thank you Danny A1”

Helpful Report

Posted 6 months ago

Hello Andy, Thanks for taking the time to leave a review and for the very kind words about Danny, We appreciate it! So nice to read such a wonderful review about Danny. I will be sure to pass this over to him. Thanks for recommending our company and Danny's services in particular. - Danielle

Posted 6 months ago

“Great job by Danny in Lincoln, going above and beyond on the mini-valet to get to a point where he was happy with the job. Driving to France next month, and will definitely be booking another package after that! Very happy with the overall service.”

Helpful Report

Posted 6 months ago

Hello, Thanks for taking the time to leave a review. We appreciate it! So glad to hear you were happy with the service that was provided by Danny. Thanks for recommending our company and Danny's services in particular. We look forward to seeing you book again sometime - Danielle

Posted 6 months ago

“Danny has an excellent eye for detail, and he has always valeted my cars Impeccably. A thoroughly nice guy!”

Helpful Report

Posted 6 months ago

Hello Karen, Thanks for taking the time to leave a review. We appreciate it! So glad to hear you were happy with the service that was provided by Danny. Thanks for recommending our company and Danny's services in particular - Danielle

Posted 6 months ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 1,861 reviews