Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 1,861 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you, Liam. The car looks and smells amazing. Liam worked so hard and turned my well-loved car into almost brand new. Thank you”

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Posted 1 year ago

Hi, Thank you so much for taking the time to leave us a review! We're so pleased you're happy with your valet and we look forward to seeing you again! - Kirby.

Posted 1 year ago

“Not good. Left my car smelling mouldy. Not impressed after paying £70. Customer Service are the best at being unhelpful. Condescending emails. Seem not give a ....! If you have a problem/complaint.”

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Posted 1 year ago

Hi, We're so sorry to hear you're not happy with your valet. Unfortunately if aftercare isn't performed after a valet a smell can arise. This can happen as we shampoo seats/mats and deep clean interior and our valeters do not carry driers so we do make aftercare recommendations. We advise that you leave your car ventilated for 48 hours after the valet by keeping windows slightly open/when driving the vehicle, you keep windows open to allow for ventilation and airing out of the car to help with the drying process as unfortunately, as smell could arise if left to dry in an enclosed space. Please feel free to email us again at clean@freshcarvaleting.com and we can try find a resolution for you. Thank you! - Kirby.

Posted 1 year ago

“Excellent job by Danny, as always! & at short notice. so my car's appearance was one less thing to panic about at our wedding the next day.”

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Posted 1 year ago

Hi Alan, Thanks for taking the time to leave a review. I'm so glad to hear that Danny was able to provide you with a satisfactory service! Hope the wedding went well :) - Danielle

Posted 1 year ago

“Great job done friendly service would highly recommend too anybody and good price”

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Posted 1 year ago

Hello Alan, Thanks for taking the time to leave a review! We are so glad to hear that you had a great experience. Thanks for the recommendation - Danielle

Posted 1 year ago

“My BMW 5 series had an interior valet and deep clean, the results were outstanding, I couldn’t be more pleased with the work Fresh Car did. I would highly recommend.”

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Posted 1 year ago

Hi Paul, Thanks for taking the time to leave us a review! We appreciate it. The valeter who carried out the clean was Mike! Glad to hear he was able to provide a great service! Thanks for the recommendation! - Danielle

Posted 1 year ago

“I had the amazing Danny come to clean my car today, im pregnant and wanted to take the stress away from driving somewhere to get it done. Danny arrived on time and went above and beyond when cleaning my car. It was absolutely spotless when he had finished with it. He even got all the dog hairs off, and their was alot! Couldn’t recommend him and this company enough! Really amazing service and for a great price!”

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Posted 1 year ago

Hi Mia, Thanks for taking the time to leave us a review! So glad to hear that Danny was able to provide you with a great valeting experience! I will be sure to pass this feedback onto him. Congratulations on the pregnancy! - Danielle

Posted 1 year ago

“Danny has cleaned my car twice now hes polite and professional. Both times its been done it a good standard and ive been very pleased with it. I will continue to book regularly and recommend.”

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Posted 1 year ago

Hi Danielle, Thanks for taking the time to leave feedback. So glad to hear that Danny was able to provide you with a great valeting experience! Thank you for recommending us, we look forward to seeing you again :) - Danielle

Posted 1 year ago

“Wow what can I say , Dan arrived on time , really nice bloke , the clean was absolutely amazing, my car looked better than show room , I could not praise Dan enough for the detail he takes to get my car looking as good as he did , I would certainly recommend, I was gobsmacked when I went outside to see the finished result , again thanks Dan , totally amazing work”

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Posted 1 year ago

Hello! Wow, Thanks for taking the time to leave a review and writing such kind words about Danny. I have gone ahead and passed this feedback over to him. So glad he was able to provide you with a great service! - Danielle

Posted 1 year ago

“My car has never looked better! I got the full inside and out package to get my car ready to sell and it looks brilliant. I even had a really tough stain on my passenger seat and he managed to completely get it out! Thank you so much Danny for the hard work you put in.”

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Posted 1 year ago

Hello, Thanks for taking the time to leave a review! I have passed this feedback onto Danny, We appreciate the kind words you have wrote about him. I'm glad he was able to help you out. - Danielle

Posted 1 year ago

“The technician arrived bang on time and did a great job of my nearly ten year old car. Check of tyres and oil etc was done quickly and efficiently - no issues. Very happy. Would highly recommend.”

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Posted 1 year ago

Hi Charlotte, So glad to hear you are very happy with the service provided! Thanks for taking the time to leave a review. We really appreciate it :) - Danielle

Posted 1 year ago

“The perfect no fuss experience, the team were completely self contained they arrived on time and did a brilliant job. The finished car was left better than the day I collected it from the showroom.”

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Posted 1 year ago

Hi Ian, Thanks for taking the time to leave us a review! We are so glad to hear you had a great experience! Hopefully you recommend us and use us again sometime :) - Danielle

Posted 1 year ago

“First of all original appointment cancelled, arrived late for 2nd and didn’t even know what repairs he was carrying out just moaned he had to travel 1.5 hours to get here. When he finished the job he invited me to take a look at his work and wow my Mercedes was now covered in orange peel paint to which I said that was not satisfactory, I’ll polish it out he said but I knew that was not going to work he then informed me that he’d never used this lacquer before (so untrained then) Then he phoned his boss who told me the repair should be seamless (oops) then was offered to have it rubbed down again and polished but as the repair had taken over 4 hours I did not have time (original concerns was a thumb sized lacquer peel). All I got from customer service was confusing and contradictory reply’s. Franchisee only apologised for the job running late and never about poor workmanship ( emails as evidence) please be very careful before employing this company to carry out any repairs to your car. You have been warned”

Helpful Report

Posted 1 year ago

Hi Tony! We're aware that this issue is with our complaints department and we are in the process of organising a re-visit for you as a priority to rectify any issues you have with the original repair. We are sorry you have not had the experience you expected, but hope that we can find the best resolution for you.

Posted 1 year ago

“I had Danny who came to my work , payment wasn't accepted intol after he had finished. He did an amazing job...thankyou will definitely use again and recommend”

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Posted 1 year ago

Hi Amanda! Thank you so much for taking the time to leave us some feedback! We really appreciate this! So glad you're happy. Thank you for recommending us and we look forward to seeing you again soon! - Kirby.

Posted 1 year ago

“Excellent service and good communication!”

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Posted 1 year ago

Thank you for taking the time to review our services. We look forward to valeting for you again in the near future.

Posted 1 year ago

“had my signature valet on my insignia come back to show room finish inside and out couldn't be me more pleased with the outcome such a professional job paintwork a smooth as glass as good as new would recommend every one to use many thanks couldn't be happier”

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Posted 1 year ago

Hi Martin, I'm glad to hear you had a satisfactory valet carried out. I believe it was Leigh who carried out your valet. Will be sure to pass this feedback on! Thank you for taking the time to leave a review, We appreciate it! - Danielle

Posted 1 year ago

“Very prompt on time, Cosmin was very genuine. I will highly recommend Fresh Car Valeting to anyone i know! Great company, easy to book & I've never known any other company do a better job!”

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Posted 1 year ago

Thank you for your wonderful review Emily. We will be sure to pass on your compliments to Cosmin. We look forward to valeting for you again in the near future.

Posted 1 year ago

“This is second time I've had Danny to do car as I'm unable to do myself now. He has done yet another fantastic job on my car,he's an asset to your company.well done Danny. See you hopefully again soon. Anne”

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Posted 1 year ago

Hello! Thanks for taking the time to leave a review! We are so glad to hear that Danny keeps providing you with a satisfactory valet. We will be sure to pass this feedback to him! We look forward to seeing you again sometime :) - Danielle

Posted 1 year ago

“Did a great job. Turned the car from a complete mess to like new.”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“Not only my car looks like brand new but Danny is such a nice guy. Attention to every detail, looks spotless inside & inside. Highly recommended!”

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Posted 1 year ago

Thank you Pauline. Danny is lighting up our feedback forums with wonderful reviews and we couldn't be happier having his hard work rewarded in this way. We look forward to valeting for you again in the near future.

Posted 1 year ago

“Lewis came to clean my wife's car this morning which, before he arrived, was so filthy! This, Lewis told me, was his first job on his own after completing his training. The car now looks stunning - he has done such an amazing job. I will definitely be coming back to you in the future and will recommend you to my friends.”

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Posted 1 year ago

Thank you for your wonderful review and emailing us also. It is great to see Lewis's passion for his new role rewarded so early on in his tenure with us as it's exactly the kind of motivation anyone needs starting out in business. That you for taking the time to reward him in this way for his efforts. We have passed on your compliments to Lewis and our Senior Management.

Posted 1 year ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 1,861 reviews