Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 1,861 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad service, I do not recommend it. I have three cars and David washed them. Dirty engine. And also the seats and the grounds. David you were not good and this is the last time”

Helpful Report

Posted 1 year ago

Hi Qahtan, I'm very sorry to hear you feel you had a bad experience. Would you be able to send us over an email to clean@freshcarvaleting.com with the name that the booking was made under and some photos from after the clean was carried out. We would like to get this looked into for you.

Posted 1 year ago

“Really recommend, reliable and great level of detail and service. Will definitely book in again.”

Helpful Report

Posted 1 year ago

Thank you! Enjoy your clean, Fresh car.

Posted 1 year ago

“My partner started working for this company only 3 months ago, he shouldn’t have bothered! He was let go only after 3 months only because apparently they got a few complaints come through about some missed spots. He took photos of every car he had cleaned with them and I’d say he did a rather good job, seems like either the public can never be satisfied with the job you do for them although every person said to his face what a wonderful job he had done! or the company couldn’t afford to keep him on as it was just one self employed man that hired him and wasn’t honest about it. His employer gave no indication that anything was wrong and made out everything was fine and was just having his 3 month probation meeting until he met my partner at home and told him the news and asked for the van back and told him he’d only pay him till the next week but had no more work. Also then without any explanation or warning charged my partner for £455 load of damages that one of them he was aware of and the other couple aren’t even noticeable! One of them a tiny mark on a spray bottle that is still useable! Also right before Christmas when people have more financial responsibilities and struggles. Stay clear if the Brighton area are ever hiring again hopefully they won’t bother.”

Helpful Report

Posted 1 year ago

Hello, I'm very sorry to hear that your partner was let go after their probationary period. Unfortunately this is not something we would be made aware of as it is the franchise owners decision on what they do with their employees as it is effectively their own business. If you would like to send us over an email to clean@freshcarvaleting.com we can certainly have this looked into for you and see if there is anything we can assist with.

Posted 1 year ago

“The 'cleaner' was very rude, did not complete the job satisfactorily, left rubbish from his car on the roadside, arrived late and left early. Thoroughly disappointed with the service and manners, will not be using again.”

Helpful Report

Posted 1 year ago

Hi! We're so sorry to hear you're not happy with the valet or the treatment. We would really like to take a look at this further and investigate this internally, unfortunately I'm not able to locate a booking for you, so if you would be happy for us to open this up and investigate please send us an email to clean@freshcarvaleting.com We do apologise that you're not happy with your experience and do hope you give us a chance to rectify this!

Posted 1 year ago

“Carl was excellent. Extremely friendly, professional and detail oriented. I’ve had valets before and always felt the job could have been done better, however not with Carl. My car is SPOTLESS and exceeded my expectations. I highly recommend Fresh Car Valeting and in particular Carl!”

Helpful Report

Posted 1 year ago

Hi Laura! We're so glad you're happy with the valet and have such high praise for Carl, I will make sure to pass over your kind words! Thank you for recommending us and we hope to see you again soon! - Kirby.

Posted 1 year ago

“Made contact and provided images as requested but no one got back to me! Not what I would call good service - I’ll go elsewhere.”

Helpful Report

Posted 1 year ago

Hi! We're so sorry you did not hear back from us! If you'd like to send us an email over to repairs@freshcarvaleting.com we can locate your original enquiry, which may have gotten lost and begin our enquiry process for you. We are so sorry that this hasn't already taken place! We hope to hear from you soon.

Posted 1 year ago

“My car had been idle for a long time due to health problems, it had a lot of green moss on it but Howard managed to get it all off and the car was gleaming when finished. I couldn't go outside to have a look so he had taken some pics for me . I doubt I will be able to drive again so will not need these again but I will definitely recommend to friends and family.”

Helpful Report

Posted 1 year ago

Hi Christine, Thanks for taking the time to leave a review! We appreciate it. Sorry to hear about the health issues. We send our well wishes and hope things get better. I will be sure to pass on this feedback to Howard. So glad he was able to provide you with a great service. Thank you for recommending us. Take care - Danielle

Posted 1 year ago

“Carl was great. Done an amazing job and was super easy to book and arrange.”

Helpful Report

Posted 1 year ago

Hi! Thank you so much for leaving us a review! We're so glad you found the process easy to carry out and that your valeter Carl was great! We hope to see you again in the future! - Kirby.

Posted 1 year ago

“My experience with Fresh Car was excellent. After being let down by another company I was dubious about making another online booking - especially as it was a last minute booking for a next day valet - but I didn’t need to worry, Fresh Car turned out to be completely reliable. Despite it being the end of November and freezing cold Carl was super friendly and got straight to work. He did a wonderful thorough job, my car hasn’t looked so clean since it left the show room. I totally recommend Fresh Car, especially my valet guy Carl.”

Helpful Report

Posted 1 year ago

Hi Sally, Thank you so much for such a lovely review! We're so glad you decided to give us at Fresh Car a chance to perform your valet for you! I will make sure to pass over your kind words to Carl and we hope to see you again in the future! - Kirby.

Posted 1 year ago

“Very thorough in the clean of our two vehicles today in Poole. Thankyou so much Tristan a perfection and professional job well done.”

Helpful Report

Posted 1 year ago

Hi Simon, Thanks for taking the time to leave a review! So glad to hear that Tristan provided you with a great valeting service. I have passed this feedback onto him. - Danielle

Posted 1 year ago

“Just a continuation to my previous review. I had to take the car to one of the authorised Tesla Garage where I was made aware that whatever job had been done previously(the one with fresh cars) has made things horrible for my car and it took double the time then usual paint work. The authorised garage fixed it as much as they could but made me aware about the scratches and some damages which were done to the headlight by the previous paint job (by fresh cars) which I was not aware of. There were also spots of paint from paint job done by Fresh cars. On requesting them to fix the damage to headlight I was made aware that entire headlight needs to be replaced if this needs to be fixed. Unfortunately I cant post photos in review or could have provided photographic evidences for damage and pathetic paintwork. A small scratch on my bumper cost me my headlight and redoing entire paint work on my bumper, thanks to FRESH CARS.”

Helpful Report

Posted 1 year ago

Thanks for keeping us up to date with the repairs on your car. We're sorry to hear the work required on your car is now more than what you initially contacted our franchisee for. We understand he is currently trying to be in touch with you to make sure he can compensate you for the extra repairs needed. He was extremely apologetic about this situation as, since he started, he has always aimed to provide the best possible repairs to his customers and has done so successfully. Please be assured we will keep liaising with you and the franchisee should this be required until full resolution. If you would like to discuss further then please email us at repairs@freshcarvaleting.com

Posted 1 year ago

“Fantastic customer service. An absolutely brilliant job and a really friendly guy. Even offered me advice on how to sell my car. Would definitely go again!”

Helpful Report

Posted 1 year ago

Hello! Thanks for taking the time to leave a review, We appreciate it! So glad to hear that we were able to provide you with a great valeting experience and even some advice. We look forward to seeing you again sometime! - Danielle

Posted 1 year ago

“I chose the £45 service. B Carl looked after my car. He was friendly and polite and very attentive and methodical in his cleaning regime. The end result being far better than my expectations were. A very professional and efficient service from B Carl. Strongly recommend.”

Helpful Report

Posted 1 year ago

Hi Leigh, Thanks very much for taking the time to leave a review! So glad to hear that Carl was able to provide you with a great valeting experience. I will be sure to pass this feedback onto him. Thanks for recommending us! - Danielle

Posted 1 year ago

“I recently used Fresh Car Valeting for the first time. It was so easy to book a convenient time and pay online. The person that came to carry out the valet was Danny and I am in the Lincoln area. He was professional but friendly and did an absolutely fantastic job. I am very happy with the results and will definitely use again in the future.”

Helpful Report

Posted 1 year ago

Hello, Thanks very much for taking the time to leave a review! We appreciate it. So glad to hear that Danny done a fantastic job on your car. I have been sure to pass this feedback onto him. We look forward to seeing you again sometime! - Danielle

Posted 1 year ago

“I have a Tesla Model Y and it has few scratches which I wanted to repair. The ratings n all were fine so I went with Freshcar. The paintwork guy came and started doing his work only to realise later that Tesla's need special paint . So he again gave me date for next week (leaving the work midway and making the car look bad further) and told me that he would be updating me about his arrival, but I didnt hear anything from him until I texted and then he said he would come in couple of days. Again he started his work spend around few hours and then told that I might be doing something wrong let me get my senior next time when I come but he did do some paint work which alteast covered the scratches but could see the layers of paint. He then again came alone spend few hours and again nothing... making the car look worse then before and the paint just not sticking and since its dried with lights n hot gun it left thick layer of paint which is clearly visible making it look further more horrible . Then I was told that he would wait for few weeks and then come to fix this with some senior and said that if the job is not done again PLEASE TAKE IT TO A NICE GARAGE AND I WILL PAY FOR THIS AS IT HAS BEEN FURTHER RUINED BY ME. Its been almost few months now I tried to call, tried to text him but havent got any reply. I dont have complains of the job not being done but do demand some professionalism..... at least reply to calls and messages when you have taken up a job.”

Helpful Report

Posted 1 year ago

Hello D Lautkar, We are regretfully sorry to hear that you feel you've had an unsatisfactory experience with our repairs technician. This is the first that this has been brought to our attention and it seems like all your communication has gone through the franchise owner directly. If you would be able to send us an email to repairs@freshcarvaleting.com with more information about this then we would be more than happy to get this looked into for you.

Posted 1 year ago

“Great service! David from Liverpool did an amazing job of getting rid of all the mould in my car. Friendly and efficient service. Thanks so much, will definitely be using Fresh again!”

Helpful Report

Posted 1 year ago

Hello! Thanks very much for taking the time to leave a review. So glad to hear that David was able to provide you with a great valeting service. I will be sure to pass this lovely feedback onto him! - Danielle

Posted 1 year ago

“Another excellent service from Fresh. Cannot rate this company high enough. Always on time and carry out the valet with no fuss. Nothing is a bother. Car is once again back to pristine condition. Would never go anywhere else now.”

Helpful Report

Posted 1 year ago

Hi Diane, Thank you so much for taking the time to leave a review with such kind words. We really appreciate it. We look forward to carrying out your valets in future! I have been sure to pass this feedback on. Have a lovely day! - Danielle

Posted 1 year ago

“First job, turned up and did okay job. Second job they didn’t show. Third job, they didn’t show. I missed their call but they texted offering a ‘slight’ discount for their failure. Never using fresh again. Out of 3 they had 2 no shows.”

Helpful Report

Posted 1 year ago

Hi Colin, I'm very sorry to hear that there was multiple occassions where the valeter didn't show up. It seems as though your communication has been done directly through the franchise owner so we have not been made aware of these cancellations. If you would like to send us an email to clean@freshcarvaleting.com then we would like to get this looked into for you and hope to be able to restore your custom. We look forward to hearing from you

Posted 1 year ago

“One thing to note, Valeters are not Detailers. Anyone who thinks otherwise, please do your research. There's cleaning and there's cleaning. Having had my car Valeted, only on the inside, I couldn't help notice that the products used were heavy-duty household cleaning items. Well known brands. Forgive me for pointing this out, but surely these detergents are meant for other things and not delicate car interiors...In all the job was acceptable, but any good Valeter should be using car cleaning products designed specifically for your car's exterior / interior. I would advise asking them what they products they are using prior to booking. I didn't ask, as I assumed they be in the right kind of items for the job specified.”

Helpful Report

Posted 1 year ago

Hi! We're so sorry you are not happy with the cleaning products used by our valeters. All our valeters are fully trained in valeting, and some of our valeters are additionally trained in detailing, however this is specific to certain areas in the UK. We do train all our valeters to use Karcher, Auto Glym and Auto Smart products. If you could email us at clean@freshcarvaleting.com and we can look into this further and investigate this issue you have raised, however we are glad to hear you are satisfied with the interior valet. - Kirby.

Posted 1 year ago

“New customer, Danny came to clean my car and did a fantastic job very happy five stars highly recommended. I’m gonna start doing a subscription”

Helpful Report

Posted 1 year ago

Thank you! We will be sure to pass on your compliments to Danny. He is a perfectionist and will be happy to gain another loyal car club member. Enjoy your clean, Fresh car.

Posted 1 year ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 1,861 reviews