Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 1,861 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

Write Your review

Tell us how Fresh Car - Mobile Car Valeting and SMART Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMG what a joke of a company this is. Booked a full £78 valet to be done at 12:30. Guy turned up well after 1pm. Hasn’t shampooed the front seats.. Hasn’t hoovered the inside. Hasn’t washed the outside. Hasn’t washed the wheels. Hasn’t washed the windows. And left to pick his son up from school. Said he *might* be back to finish the job. And the head office ? Less than useless. Not our problem it’s his business so we can’t refund you. It’s up to him. Avoid avoid avoid avoid avoid. Did I say avoid. Total rip off”

Helpful Report

Posted 10 months ago

Hello, Sorry to hear you are not happy with the service you received. We cannot issue any refunds without Liaising with the franchisee and finding out what has happened on the day. The franchisee explained that he had a childcare issue that he had to attend to and that he may be able to come back today to complete the valet or first thing in the morning if the daylight was going to be an issue as he is aware your car is going to be getting sold at the weekend. This was also explained to yourself. The franchisee had no intention of leaving your car unfinished but had to take priority with his child. I believe that the franchisee has already spoken with you and re-arranged to finish the valet first thing tomorrow morning to which you have agreed to. If there is anything you would wish to discuss further you can send us an email to clean@freshcarvaleting.com

Posted 10 months ago

“Carl did an amazing full valet yesterday. Inside & outside now look spotless. Also had the additional tyre check etc for peace of mind. Fantastic service would definitely recommend & use again. Thank you Carl”

Helpful Report

Posted 10 months ago

Hi Lisa, Thanks for taking the time to leave such a wonderful review. So glad to hear you were happy with the overall service provided by Carl. We will be sure to pass this feedback onto him. Thanks for recommending us and we look forward to seeing you again sometime! - Danielle

Posted 10 months ago

“Car was full of mould and I paid for interior deep clean AND full sterilisation. The guy who valeted the car was very nice, did a fantastic interior deep clean and the mould was removed. However I didn't see him doing steam cleaning or fog sanitisation treatment, which were both included in my package. So very clean car and happy with it but can't say the same about the paid premium deep sanitisation.”

Helpful Report

Posted 10 months ago

Hello, We're very sorry to hear that you are unsatisfied with the service that was carried out. The franchisee has been in touch with us after you raised your complaint and has shown before and after photos of your vehicle to which shows all services have been carried out for your booking. We are very sorry to hear that you feel this has not been the case.

Posted 10 months ago

“Worst customer service. Horrible man I dealt with named Alex. Treats women awful.”

Helpful Report

Posted 10 months ago

Hello, I'm very sorry to hear you are unhappy with the service you received. Please could you email us at clean@freshcarvaleting.com with some more information with regards to this so we can have this looked into for you?

Posted 10 months ago

“Danny did my two cars this morning, arrived with incredible punctuality and finished with impeccable quality. One of the cars was incredibly bad with dog hair, now you wouldn’t even know we had any pets! Both cars are shiny, sparkling and at no point did I question the effort that Danny put in. Offering card payment made the service even better, talk about convenience! : )”

Helpful Report

Posted 11 months ago

Hi Michael, Thank you so much for taking the time to leave us a review. We're so glad you're happy with the valet and the service you received. We will make sure to pass over your kind words and we hope to see you again in the future. - Kirby.

Posted 11 months ago

“Amil the man valeting my partners car tried to pressure her into paying more than had already been agreed on the website bare in mind he said he could not do an external clean which had also been booked in. He then goes on to tell her that one of her colleagues had ‘pissed him off’ not professional at.”

Helpful Report

Posted 11 months ago

Hello Kieran, We are very sorry to hear that your partner had a bad experience with an operative who works under our brand. The operative spoke with your partner on the day and advised that the package booked via the website was not a suffice package for the valet that the car required. We have responded to an email with regards to this booking if your partner could have a look and respond to us if she would like to discuss anything further. We would like to pass on our apologies if your partner felt pressured in any way.

Posted 11 months ago

“I purchased a second hand car for my partner for christmas, she's still a learner so this was to be her first car. As my children would be in the car when she passes, I wanted to ensure the car was clean and sanitary so I purchased Fresh Car's highest package. The operative arrived when he should and was very pleasant, and on the face of it, did a great job. Unbeknown to me at this point, sections had been missed and left completely disgusting. As I didn't report this within 48 hours, fresh car have refused to do anything about it.”

Helpful Report

Posted 11 months ago

Hi Sam, We're really sorry to hear you were unsatisfied with your valet. Unfortunately the area missed was a fold down arm rest on the back seat which was missed due to the valeter not being aware of this being inside the vehicle. We are happy to look into complaints, however as stated in our T&Cs we do require that all complaints are sent into us within 48 hours of the valet being completed and unfortunately your complaint came in 19 days after. We do express our apologies for this. On this occasion the valeter did return and rectify this issue for you and we hope you are happy with this revisit.

Posted 11 months ago

“I had my car valetted , brilliant service great guy [carl] would highly recommend”

Helpful Report

Posted 11 months ago

Hi Debbie, Thank you so much for taking the time to leave us a review, we're so glad you're happy with the service, we appreciate you recommending us! - Kirby.

Posted 11 months ago

“Had my full bumper repainted my car the other day by Simon from fresh car there service was 10 out of 10 amazing customer service ,friendly made the job look out of this world will 1000% be recommending to other people”

Helpful Report

Posted 11 months ago

Hi Samuel, Thank you so much for taking the time to leave us a review! We're so glad to hear you're happy with your smart repair! Thank you for recommending us! We will make sure to pass over your kind words! - Kirby

Posted 11 months ago

“I've paid £150, for 1 of the top premium packages, and I just want to say that I'm very disappointed for the job they did. I'll never ever go for them services again. The ground, roof, dashboard, so many places... a big NO!!!!! Never again,”

Helpful Report

Posted 11 months ago

Hi Marius, We're so sorry to hear that you're not happy with your valet and we would be want to look into this for you, please could you email us at clean@freshcarvaleting.com and we will get this looked into asap.

Posted 11 months ago

“Booked for 2 cars, said valeted was on route , no show, but they charged 50% cancellation fee!!!”

Helpful Report

Posted 11 months ago

Hi! We're so sorry you're unhappy with your experience. Unfortunately we received communication from yourself whilst our offices were closed to cancel the appointment, which was with less than 24 hours notice and the valeter was already on his way. Once we had got your message over to the valeter, they had turned back, understanding you had asked to cancel, which would incur our 50% cancellation fee. We notified this to you, and you asked for the valet to go ahead to avoid incurring this charge, however it was too late for the valeter to come to you due to other bookings. We did go ahead on this occasion and issue a full refund to you and you did not incur the 50% cancellation fee. The refund was processed on 29/12 and should be with you shortly. We apologise again that you are unhappy with your experience.

Posted 11 months ago

“Yaseer & Waqar were fantastic!! Our car is spotless. We have a golden Labrador and her hairs get in every nook and cranny but you wouldn’t even know now these two have finished with it! My husband is also in the building trade and there was dust all over the boot which I wasn’t expecting to be cleaned very well but it’s gleaming!!! They didn’t rush and had fantastic attention to detail. Thank you guys, I’ll definitely use you again soon!”

Helpful Report

Posted 11 months ago

Hi Rebecca, Thank you so much for taking the time to leave us a review! We're so glad you're happy with the service and that the valeters managed to exceed expectations! We will make sure to pass on your kind words! We look forward to seeing you again in the future! - Kirby.

Posted 11 months ago

“Booked a full valet with mould removal and sterilisation for my sons first car. Whilst not bad the car did need a thorough clean. The appointment had to be rescheduled a couple of times due to weather, but that was easy enough. Danny arrived early, viewed the car and advised on what he would be doing. The car was prepared to a high standard and I was impressed with the results.”

Helpful Report

Posted 11 months ago

Thank you Tony for your wonderful review. We will be sure to pass your compliments on to Danny. We hope your son enjoys the freedom of having his own clean, fresh car. Safe motoring!

Posted 11 months ago

“Himanshu valeted our car today, he done such an amazing job, we are so pleased. We have 3 children who eat in the car and play football 3 times a week in wet and muddy conditions, I never thought my car could look so clean again! It’s looks brand new! Thank you so much, we will be booking in regularly 😊”

Helpful Report

Posted 11 months ago

Hi Leeah, Thank you so much for taking the time to leave us a review! We're so glad to hear that Himanshu got your car looking brand new again! We will make sure to pass over your kind words and if you're looking for regular cleans with us, you should definitely check out our Car Club which is our subscription service for regular, discounted cleans! We look forward to seeing you in the future! - Kirby.

Posted 11 months ago

“Wow what can I say, Josh you worked wonders with my car and I am so happy with it I have never seen it look so clean!! Thank you so much!!”

Helpful Report

Posted 1 year ago

Hi Aimi, Thanks for taking the time to leave a review! So glad to hear that Josh provided you with a great valeting experience! I have been sure to pass this feedback onto him so he can see what a wonderful job he has done. Have a lovely christmas! - Danielle

Posted 1 year ago

“I am so happy with the results of my car, I booked Reiss for a full valet and my car was left immaculate. I hadn’t cleaned my car for a while and it was desperate for some tlc. I’ve never seen the bodywork and interior of my car look so clean! Thank you so much! Will definitely be booking in again :)”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review. We will be sure to pass on your compliments to Reiss. We look forward to valeting for you again in the near future.

Posted 1 year ago

“I always go on highly rated reviews when choosing a service from experience and that was as relevant when choosing Fresh Car. Mark (Falkirk) did a brilliant job on my Wife's car. Its pretty impressive the standard he got the car using mobile equipment. Just as good as had I brought it to Valet centre.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review. We will be sure to pass on your compliments to Mark. We look forward to valeting for you again in the near future.

Posted 1 year ago

“I had a Mini Valet done today by Adam, top man, he did an amazing job with my car it looks great! I will be looking into joining the Car Club since I want it done regularly. Thanks again for today, Adam!”

Helpful Report

Posted 1 year ago

Hi Brandon, Thank you so much for taking the time to leave us a review! We're so glad you're happy with the valet and we look forward to having you as a Car Club member! - Kirby.

Posted 1 year ago

“My car was a pit. You would struggle to imagine just how bad it was. I was starting to consider buying some biohazard tape. Danny came and couldn’t hide his horror upon seeing it (it was a bit like walking into my teenager’s bedroom). However, he bravely took on the challenge and managed to work a minor miracle. I was incredibly impressed and will be using the service again.”

Helpful Report

Posted 1 year ago

Hi Catherine! Thank you so much for taking the time to leave us a review! We're so glad Danny managed to take on the vehicle despite the condition and get it back to a condition in which you're happy with! We look forward to your future bookings! - Kirby.

Posted 1 year ago

“Booked a full valet with paint protection for an Audi A3. Phil did an excellent job and I would highly recommend their services.”

Helpful Report

Posted 1 year ago

Hi! Thank you so much for taking the time to leave us a review! We're so glad you're happy with the service and we will pass over your kind words to Phil. Thank you for recommending us! - Kirby.

Posted 1 year ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 1,861 reviews