Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 1,861 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charles was fast with ensuring he would make our booking on Sunday morning. He even arrived earlier than expected . He went the extra mile with the cleaning of the interior and exterior of the car. More than impressed 👍😁”

Helpful Report

Posted 1 month ago

Hello Lindsay, Thank you so much for your amazing review! We're thrilled to hear that Charles went above and beyond for you, arriving early and delivering a top-notch clean for your car. Your satisfaction is our priority, and we're delighted you were more than impressed! We can't wait to welcome you back for your next valet. Thanks for choosing Fresh Car!

Posted 1 month ago

“Pretty terrible - volume knob for stereo was removed and lost during the clean - contacted the Kent franchise owner who hasn't bothered to return calls or text messages - car stereo cannot now be turned on - its not the damage, its the lack of communication and the fact that the Kent operator doesn't seem to care”

Helpful Report

Posted 1 month ago

Hello David, We’re genuinely sorry to hear about the issues you've encountered with your recent experience. It’s concerning that the absence of effective communication has added to your frustration regarding your car stereo. We pride ourselves on our customer service and it’s unfortunate that you didn’t receive the support you needed from the Kent franchise. We believe the franchise owner is now in communication with you regarding this matter and we hope a resolution can be met. Your feedback is really important to us, and we appreciate you sharing your thoughts. Thank you for bringing this to our attention.

Posted 1 month ago

“Excellent service left car looking like new and a good price 👍”

Helpful Report

Posted 1 month ago

Hello Tina, Thank you for your excellent review! We're so glad to hear that you were happy with the service and that your car looks like new. We pride ourselves on delivering quality at a good price, and your feedback lets us know we’re on the right track. We look forward to seeing you again! Thanks for choosing Fresh Car!

Posted 1 month ago

“Great clean and so convenient Carl provided a fantastic service and the car was spotless very pleased.”

Helpful Report

Posted 1 month ago

Hello Mrs Oneill, Thank you for your wonderful feedback! We're thrilled to hear that Carl provided such a fantastic service and left your car spotless. Convenience and quality are what we strive for, and it’s great to know we hit the mark for you. We look forward to serving you again soon! Thanks for choosing Fresh Car!

Posted 1 month ago

“So so happy with the results! I bought the full valet package with a few extras. Andy and the lady (I’m so sorry I didn’t catch your name) were friendly and professional from the start and they did a wonderful job. I could barely recognise the car when I saw it after they were done - it looks brand new, straight out the factory! It smells amazing too. Definitely would recommend!”

Helpful Report

Posted 1 month ago

Hello Kitti, Thank you for your fantastic review! We're overjoyed to hear that Andy and his partner made such a positive impression on you. It's wonderful to know that your car looks and smells brand new! Your recommendation means everything to us, and we're excited to have the opportunity to serve you again in the future. Thanks for choosing Fresh Car!

Posted 1 month ago

“Pointless. I submitted details this week about a wing mirror replacement. Heard nothing Tues to Friday so email direct today only to be told they can’t help. Why not just say that on Tuesday. What a waste of time.”

Helpful Report

Posted 1 month ago

Hello Victoria, We're really sorry to hear about your experience with us. It’s frustrating not to receive a timely response when you're seeking assistance. We understand that waiting for a confirmation can feel like a waste of time, and we sincerely apologise for the inconvenience this has caused you. Unfortunately the technician within your location has been off for a few days so the repairs team gained access to their account to contact customers and only came across your enquiry a few days after you raised the enquiry. The initial response that is sent to you is automated and allows time for someone to review your enquiry and get back to you as soon as they can. Unfortunately we don't do wing mirror replacements, Only painting or repairs of wing mirrors which is why it was later advised that unfortunately we could not help on this occasion. We apologise for any confusion regarding our services. Your feedback is crucial in helping us improve, and we’d appreciate the chance to address this matter better in the future. If there's anything else we can do for you, please reach out to us directly at clean@freshcarvaleting.com. Thank you for sharing your thoughts.

Posted 1 month ago

“Simon and Conner were absolutely amazing, I am so please with how good my car looks and smells. They went above and beyond to provide an amazing service. Would highly recommend.”

Helpful Report

Posted 1 month ago

Hello Meg, Thank you for your amazing review! We're delighted to hear that Simon and Conner exceeded your expectations and left your car looking and smelling fabulous. Providing top-notch service is what we're all about, and your recommendation means the world to us. We can't wait to welcome you back for your next valeting service! Thanks for choosing Fresh Car!

Posted 1 month ago

“Lovely and clean throughout. Thanks Mo for the deep clean that you gave our Mazda.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your lovely review! We're so glad to hear that Mo provided a deep clean for your Mazda that met your expectations. Keeping our customers happy is our top priority, and your kind words truly motivate us. We look forward to serving you again in the future! Thanks for choosing Fresh Car!

Posted 1 month ago

“Just had my Porsche Boxster cleaned by Safet who has taken great care and cleaned it to a high standard. Great to be able to book online and pick a time when its convenient. Safet arrived on time and was very friendly and professional. Will re-book in the near future.”

Helpful Report

Posted 1 month ago

Hello Sue, Thank you so much for the glowing review! We're thrilled to hear that Safet took great care of your Porsche Boxster and provided you with a service that met your high standards. It’s wonderful that our online booking made it convenient for you to schedule an appointment that fit your schedule. We appreciate your kind words about Safet's punctuality and professionalism. We can’t wait to welcome you back for your next booking! Thanks for choosing Fresh Car!

Posted 1 month ago

“Wow! What fantastic service. Phill RICHARDS from Liskeard was efficient and good humoured, carried out the work to a very high standard and at a very reasonable price. The lead time for an appointment was about three weeks which suited me fine. The work was carried out in our drive, under a protective gazebo. Highly recommended.”

Helpful Report

Posted 1 month ago

Hello D, Thank you so much for your fantastic review! We’re thrilled to hear that Phill provided you with efficient and good-humoured service while maintaining high standards at a reasonable price. It's great to know that the protective gazebo setup worked well for you too! Your recommendation is greatly appreciated, and we look forward to serving you again in the future. Thanks for choosing Fresh Car!

Posted 1 month ago

“Ive used Fresh car valeting in the past and Steven cleaned it to a high standard. Today Harry has been and he too cleaned my car to a high standard. Can not fault this company, and I would truly reccomend then to others. Well done to you all”

Helpful Report

Posted 1 month ago

Hello Patricia, Thank you for your wonderful review! We’re thrilled to hear that both Steven and Harry delivered exceptional service and cleaned your car to a high standard. Your recommendation means the world to us, and we’re proud to have such dedicated team members. Thanks for choosing Fresh Car!

Posted 1 month ago

“Car looked amazing afterwards, very pleased.”

Helpful Report

Posted 1 month ago

Hello Tony, Thank you for your fantastic review! We're delighted to hear that your car looked amazing after our service. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. Thanks for choosing Fresh Car!

Posted 1 month ago

“Truly outstanding service from Danny. Very personable and professional, and the car now looks incredible. I've immediately booked my van in for the same treatment. Thank you.”

Helpful Report

Posted 1 month ago

Hello Dan, Thank you for your outstanding review! We're delighted to hear that Danny provided you with a personable and professional service and that your car looks incredible. It’s fantastic that you’ve already booked your van for the same treatment— we can’t wait to see you again! Thanks for choosing Fresh Car!

Posted 1 month ago

“fantastic job by John from Liverpool, on time and worked non stop. thnx”

Helpful Report

Posted 1 month ago

Hello Michael, Thank you for your fantastic review! We’re so glad to hear that John did a great job and that he was on time and dedicated to his work. It’s always our goal to provide top-notch service, and your feedback is greatly appreciated! Thanks for choosing Fresh Car!

Posted 1 month ago

“Amazing work from Dec and a very reasonable price!”

Helpful Report

Posted 1 month ago

Hello there, Thank you so much for your fantastic review! We're thrilled to hear that Dec provided amazing work and that you found our pricing reasonable. Your satisfaction is what we strive for, and it’s great to know we hit the mark! Thanks for choosing Fresh Car!

Posted 1 month ago

“Abby valeted our car today. Really please with the end result interior looks like new again. Would certainly recommend this company.”

Helpful Report

Posted 1 month ago

Hello Brenda, Thank you so much for your wonderful review! We’re thrilled to hear that Abby did a fantastic job valeting your car and that the interior looks as good as new. Your recommendation means a lot to us! Thanks for choosing Fresh!

Posted 1 month ago

“first time using fresh car and i am incredibly happy with the results, car looks brand new, like show room new which is amazing considering the state of it before hand, valeter was on time and extremely professional, i just wish i caught his name! only thing was i never got an email confirmation when i booked and couldnt get back i to my online account even though i followed all the steps to try get back in, other than that 20/10 and i cant wait to book again”

Helpful Report

Posted 1 month ago

Hello there, Thank you so much for your amazing review! We're absolutely delighted to hear that your car looks brand new and that our valeter exceeded your expectations with their professionalism. We understand the importance of timely communications, and we apologize for the inconvenience you faced with the email confirmation and account access. We're always here to help if you need assistance in the future! We can't wait to welcome you back for your next booking! Thanks for choosing Fresh!

Posted 1 month ago

“Had a fantastic valet from Josh. The car was immaculate and so worth the money. Very professional, on time and a thoroughly clean throughout. I would highly reccomend Josh for anyone looking for a top service.”

Helpful Report

Posted 1 month ago

Hello Karen, Thank you for your glowing review! We’re thrilled to hear that Josh delivered a fantastic valet and left your car immaculate. Your recommendation means the world to us and reflects the hard work our team puts in. Thanks for choosing Fresh Car

Posted 1 month ago

“I booked my car for a full valet this week. The service was easy to arrange and I recieved a text the day before to confirm. Dec was on time and professional, he did an excellent job on my car. He also helped me with advice about selling my car, which I really appreciated. Thank you for the great service.”

Helpful Report

Posted 1 month ago

Hello Lisa, Thank you so much for your fantastic review! We're delighted to hear that arranging your car valet was seamless and that Dec provided a professional service. We truly appreciate your kind words and look forward to serving you again in the future! Thanks for choosing Fresh Car!

Posted 1 month ago

“Having had my car valeted by Josh in the past I had no hesitation in booking him again. My car was looking like it had been rally crossing both inside and out but when he had worked his magic it looked like it had just left the showroom...fabulous job! Thanks 👍”

Helpful Report

Posted 1 month ago

Hello there, Thank you so much for your fantastic review! We’re thrilled to hear that Josh worked his magic on your car and made it look showroom-ready again. It’s wonderful to have returning customers like you who trust us with their vehicles. We look forward to seeing you again soon! Thanks for choosing Fresh!

Posted 1 month ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 1,861 reviews