First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product and service good no issues”

Helpful Report

Posted 1 year ago

Dear Amanda, Thank you for taking the time to share your positive experience! I'm glad to hear that both the product and service met your expectations and that you encountered no issues. Your satisfaction is our top priority, and it's wonderful to know that we were able to serve you well. Should you have any more requirements or if there’s anything else I can assist you with in the future, please don’t hesitate to reach out. Best regards, David

Posted 1 year ago

“Have not received mats and nor had a response from anyone regarding my order and the time it’s taken to NOT arrive! About to raise a claim via my bank. V poor service and disappointing”

Helpful Report

Posted 1 year ago

“Great selection of mats, friendly customer service, and prompt delivery”

Helpful Report

Posted 1 year ago

Dear Asif, Thank you for sharing your positive experience with us! We're delighted to hear that you found our selection of mats to your liking and enjoyed friendly customer service. Ensuring a prompt delivery is one of our top priorities, and we're pleased to know that we met your expectations in this regard. We value your satisfaction and are always here to assist with any future needs or queries you might have. Looking forward to the opportunity to serve you again in the future. Best regards, David

Posted 1 year ago

“I bought the mats for our campervan and awning. They are ideal - flat strong and water proof. Very pleased so far. Hope they will be hard wearing.Delivery was quick.”

Helpful Report

Posted 1 year ago

Dear Jennifer, Thank you for sharing your delightful experience with us! We are thrilled to know that the mats you purchased are proving to be ideal for your campervan and awning, meeting your needs with their flat, strong, and waterproof qualities. It's great to hear that you are very pleased with them so far. We pride ourselves on the durability of our products and hope you find them to be hard-wearing as well. We're also glad to know that the delivery was quick, as we strive to provide efficient service to our valued customers. Should you have any further questions or need additional products in the future, please remember that we're always here to assist. Best regards, David

Posted 1 year ago

“Very pleased with the matt i have recently received, definitely recommend First Mats”

First Mats 5 star review on 18th September 2023

Helpful Report

Posted 1 year ago

Dear Dave, Thank you for sharing your positive feedback! I'm delighted to hear that you are very pleased with your recent purchase. It's fantastic to know that you would definitely recommend First Mats, as we always aim to provide quality products and service to our valued customers. Should you have any more requirements or questions in the future, please don’t hesitate to reach out. Best regards, David

Posted 1 year ago

“Great personal service and quick response to queries. Very quick dispatch and delivery. The mat is great too!”

Helpful Report

Posted 1 year ago

Dear Fran, Thank you so much for your wonderful feedback! I'm thrilled to hear that you experienced great personal service and received quick responses to your queries. Ensuring a swift dispatch and delivery is important to us, and I'm glad we could meet your expectations on this. It's fantastic to know that you are pleased with the mat as well! If you ever have more queries or need further assistance in the future, please remember I'm always here to help. Best regards, David

Posted 1 year ago

“Excellent Service from start to finish. Super speedy delivery!”

Helpful Report

Posted 1 year ago

“Awesome service and a really great mat!!!!”

Helpful Report

Posted 1 year ago

Dear J Russell, Thank you for your enthusiastic feedback! We are thrilled to hear that you had an awesome experience with our service and that you are pleased with your new mat. At First Mats, we pride ourselves on delivering quality products and ensuring our customers are happy with their purchases. Should you need any further assistance or have any more requirements in the future, please feel free to reach out. We're always here to help. Best regards, David

Posted 1 year ago

“It is a good mat”

Helpful Report

Posted 1 year ago

“I phoned your company and explained to a man I think was David, I told him I wanted a mat for my aft deck on my narrow boat. He knew exactly what I needed and sent me the mats very quickly to the marina, nothing seemed too much trouble to him. And I have to say the mats are great heavy-duty and non-slip. what a fantastic Result. Kind Regards David James”

Helpful Report

Posted 1 year ago

Dear Mr. David, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that we were able to understand your needs and provide you with the perfect mats for your narrow boat's aft deck swiftly. It's wonderful to know that the mats are serving you well, being heavy-duty and non-slip, just as you required. Nothing is too much trouble for our dedicated team, and we always strive to deliver fantastic results for our valued customers like you. Should you need any more products or assistance in the future, please don't hesitate to reach out. Best regards, David

Posted 1 year ago

“Excellent!”

Helpful Report

Posted 1 year ago

“No need to contact them ordered online and no problems”

Helpful Report

Posted 1 year ago

“Mega speedy delivery! Ordered one day, arrived the next day. Thank you”

Helpful Report

Posted 1 year ago

“Have bought 3 of these mats for the conservatory..perfect for 2 and 4 footed muddy paws...”

Helpful Report

Posted 1 year ago

Dear Cherry, I'm thrilled to hear that our mats are the perfect solution for both two and four-footed muddy paws in your conservatory. It sounds like they're doing exactly what they're meant to do! We always strive to offer products that cater to various needs, and it's wonderful to hear about their practical use in your home. Should you have any further requirements or feedback, we're here to help. Best regards, David.

Posted 1 year ago

“Excellent hard wearing door mats. We use one doormat under our cat's litter tray to collect spills. It works very well.”

Helpful Report

Posted 1 year ago

“Arrived on time good quality, looks good, fits perfectly just what the doctor ordered.”

Helpful Report

Posted 1 year ago

Dear Kathleen, Thank you for sharing your positive experience. I'm delighted to know that the product arrived punctually, met your quality expectations, and fit perfectly. Your satisfaction is our primary goal, and I'm pleased we could deliver just what you needed. We're here for any future requirements you might have. Best regards, David.

Posted 1 year ago

“The mat is as described and looks good. Delivered promptly.”

Helpful Report

Posted 1 year ago

“Very personal service, saving me from a PayPal error!”

Helpful Report

Posted 1 year ago

Dear Sarah, I'm pleased to hear that our team was able to assist you, especially regarding the PayPal situation. We aim to offer attentive and personalized support to ensure our customers have a seamless experience. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. Best regards, David.

Posted 1 year ago

“This is a first class product from First Mats. It's just what we were looking for, the price was very good and customer service was exemplary. Delivery was also prompt. Well done First Mats.”

Helpful Report

Posted 1 year ago

Dear Phillip, Thank you for sharing your experience with us. It's rewarding to hear that our product met your expectations and that you found our pricing, customer service, and delivery to be up to the mark. We take pride in ensuring our customers have a positive experience, and your feedback is a testament to that. We eagerly look forward to seeing you again in the future. Best regards, David

Posted 1 year ago

“I am very pleased with the various mats you supplied and their timely delivery. One bit of advice would be helpful, the small mat is on a nylon type carpet and slips / moves a bit any suggestions would be appreciated.”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for letting us know about your positive experience with our mats and their delivery. Regarding the small mat slipping on your nylon carpet, one common solution is to use a non-slip mat underlay. This underlay can grip both the mat and the carpet, preventing any movement. Another option might be to consider double-sided carpet tape, which can hold the mat in place. However, always test a small inconspicuous area first to ensure no residue or damage occurs to your carpet. We hope this helps, and should you have any other questions or require further assistance, please don't hesitate to reach out. Best regards, David.

Posted 1 year ago

First Mats is rated 4.8 based on 1,373 reviews