First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Practically perfect.. Great quality.. Quick delivery and excellent communication..”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Julie! We're so glad you are happy with your order and appreciate the quick delivery and excellent communication. We strive to provide the best possible customer experience and it's great to know we're succeeding. Thank you for choosing First Mats and we hope to serve you again in the future! All the Best Jack

Posted 1 year ago

“Prompt delivery, reasonable price. So far it works.”

Helpful Report

Posted 1 year ago

Thank you for your review, James. We're glad to hear that you're happy with your purchase and that the Generator is working well for you. If you have any questions or concerns in the future, please don't hesitate to reach out to us. Thank you again for choosing First Mats! Warmest Regards Jack

Posted 1 year ago

“Ordered rubber matting for my estate car and it arrived quickly and is very good quality.”

Helpful Report

Posted 1 year ago

Thank you for choosing to order your rubber matting from First Mats, Stephen. I'm glad to hear that you're happy with the quality and speed of our service. All the Best Jack

Posted 1 year ago

“Fabulous service, thank you.”

Helpful Report

Posted 1 year ago

Thank you for choosing First Mats, Angela. We're glad to hear that you're happy with our service. All the Best Jack

Posted 1 year ago

“very good quality product excellent service”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star review! We are thrilled to hear that you are satisfied with the quality of our product and the service you received. It is our goal to provide high-quality products and exceptional service to all of our customers, and we are happy to see that we have achieved that for you. We appreciate your business and are grateful for your positive feedback. If you have any questions or need any assistance in the future, please don't hesitate to reach out to us. We are always here to help. All the Best Jack

Posted 1 year ago

“Mats, as expected, will do a good job for long-standing security personnel on Marble floors within an airport environment.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star review, John! We are so glad to hear that our anti-fatigue matting is living up to your expectations and providing comfort and support for your security personnel. We appreciate your business and are happy to be able to provide a product that meets your needs. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help. All the Best Jack

Posted 1 year ago

“first time we used this company and we are more than happy with the material they supplied and a brilliant service and we will use them again and again thank you”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Kevin! We're so happy to hear that you enjoyed both the product and service. We hope to be of assistance again in the future! All the Best Jack

Posted 1 year ago

“DON'T buy their 17mm Premium Coir Coconut Matting. The matting material is very loose and comes out in clumps when vacuumed even with the gentlest of suction. The rubber backing to the mat does not hold the bristles. Compared to the old woven coconut mating that lasted us more than 10 years, we'll be lucky to get a couple of months out of this. Never will shop with First Mats again.”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you for your review of our 17mm Premium Coir Coconut Matting. We're sorry to hear that you are not pleased with it and that it is not living up to your expectations. We offer a no-quibble satisfaction guarantee, and if you were to have informed us of this issue, we would have been happy to resolve this for you. I have tried to contact you a few times now in order to resolve this issue. Please contact me so that we can resolve this problem. Warmest Regards, Jack

Posted 1 year ago

“I have been using a coconut fibre mat in my porch for many years and I found it to be a bit messy with loose fibres and eventually, it was showing serious signs of wear so I decided to change it and did some research online. I am pleased to say that the mat that I have been supplied with is superb and it has been put to the test recently with a visit from our relative's dog (big paws!) and some really soggy weather. So far, it has not moved an inch and has soaked up all that has come its way. It is very well made too.”

Helpful Report

Posted 1 year ago

Hi Wendy, Thank you so much for your kind words about our mat We're really glad to hear that you're satisfied with it, especially after putting it through the wringer with a visit from your relative's dog. :) We appreciate your business and are happy to have you as a customer. Thank you again, Jack

Posted 1 year ago

“Great product and very good communication”

Helpful Report

Posted 1 year ago

Thank you for your review, Nicholas! We're glad to hear that you're enjoying our mats and appreciate the great communication we've been providing. If there's anything else we can do to help make your experience better, please don't hesitate to let us know. Thanks again, Jack

Posted 1 year ago

“Ordered the mats over the phone, received them the following day, the quality was better than I’d expected so I gave the company 5 stars”

Helpful Report

Posted 1 year ago

Thank you for your review, Harold! We're glad to hear that you enjoyed both the product and the service. We hope to be of assistance again in the future! All the Best Jack

Posted 1 year ago

“Lovely mat. Very good quality backing. Nice soft top layer. Quick delivery and regular updates about despatch. Thank you”

Helpful Report

Posted 1 year ago

“We wanted a low profile doormat with a custom size. First Mats provided just what we wanted and arrived promptly.”

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Posted 1 year ago

“Excellent service and product choice - thank you.”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Malcolm. We're so happy to have been of service and to have helped you find the perfect product for your needs. All the Best Jack

Posted 1 year ago

“I am very pleased with my doormat. I chose red, and it's a lovely colour against my teal blue carpet. Stands out so people are reminded to wipe their feet. The mat is a very good size and the "stripes" clean your shoes underneath. It's well made and looks good. It was delivered at a reasonable time and well packaged. The cost of the mat and the quality of the mat makes for an excellent purchase.”

Helpful Report

Posted 1 year ago

“Such a pleasure to feel secure stepping on to these mats! Easy to fit and move for cleaning when necessary . Your service was pleasant and efficient. Thanks.”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Mary! We're so happy to hear that you're enjoying your new mats. Our team strives to provide excellent customer service and we're glad to hear that we were able to meet your expectations. Thanks again for choosing our products and we hope you'll continue to shop with us in the future! All the Best Jack

Posted 1 year ago

“The mat works really well at the front door. Arrived quickly and great service over the phone prior to ordering.”

Helpful Report

Posted 1 year ago

Thank you for your review and kind words. We're glad to hear you're enjoying the mat and that our customer service was able to help you prior to ordering. We appreciate your business and hope you'll continue to shop with us in the future! All the Best Jack

Posted 1 year ago

“Was exactly what we expected. Help was excellent when I rang and the product arrived promptly. Very good service.”

Helpful Report

Posted 1 year ago

Thank you for your positive review of our Fine Ribbed Rubber Matting, Corrine. We're glad to hear that you found the product to be as expected and that our customer service was helpful when you needed it. All the Best Jack

Posted 1 year ago

“Oh my these Mats are the best qaulity ever ! And so we’ll priced .. delivery very quick and amazing customer service too .. I’ve found my to place for not only mats ! 5 ⭐️⭐️⭐️⭐️⭐️ from me !”

Helpful Report

Posted 1 year ago

Thank you for your review, Marie! We're so glad to hear that you love our mats and that our customer service was up to par. Thank you for the five stars and we hope to continue bringing you excellent products and service. All the Best Jack

Posted 1 year ago

“Order came on time, well packed and mat as described. Good colour and quality would not hesitate to order again if needed.”

Helpful Report

Posted 1 year ago

Thank you for your review, Marcia. I'm glad to hear you're happy with your purchase and the colour and quality of the matting. We hope you'll consider us again for any future needs. Have a great day! Many Thanks Jack

Posted 1 year ago

First Mats is rated 4.8 based on 1,373 reviews