First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's exactly what I wanted for a reasonable price”

Helpful Report

Posted 7 months ago

Dear Mr. May, Thank you for sharing your positive feedback! We're thrilled to hear that you found the perfect mat at a price that works for you. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 7 months ago

“Great product, fast service”

Helpful Report

Posted 7 months ago

Hi Kathy, Thank you for the positive review! We're happy you love our product and enjoyed our fast service. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 7 months ago

“Great mat, very good construction, used it outdoor & water runs away underneath, it looks very good & has got lots of compliments, very nice to walk on, delivered well packaged & on time.”

Helpful Report

Posted 7 months ago

HI Patrick, Thank you so much for your fantastic review! We're thrilled to hear that your mat is exceeding your expectations in terms of its construction, functionality, and appearance. It's especially rewarding to know that it's been receiving compliments. We're also pleased that the delivery went smoothly! If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 7 months ago

“First class service. Size, colour, and quiality all as ordered. I wish all companies who you ordered from online were as good as First Mats. A very Happy Customer.”

Helpful Report

Posted 7 months ago

Hi Antony, Thank you so much for your incredible review! We're overjoyed to hear that your experience with First Mats has been exemplary in every way – from the product quality to the ordering process. Positive feedback like yours motivates us to continue providing the best possible service. We really do appreciate you taking the time to share your experience. Best regards, David

Posted 7 months ago

“Good quality products, easy to order from the website.”

Helpful Report

Posted 7 months ago

Hi Cathy, Thank you so much for your positive feedback! We're happy to hear you appreciate the quality of our products and the ease of ordering from our website. Your satisfaction is incredibly important to us. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 7 months ago

“They lay flat straight out of the box 10 out of 10”

Helpful Report

Posted 7 months ago

Hi Jeffrey, Thank you for the great review! We're delighted to hear that our mats lay flat immediately and exceed your expectations. Should you need anything else at all, please don't hesitate to reach out! Best regards, David

Posted 7 months ago

“Love the mat. It does what it says on the tin, and keep my Reformer Pilates studio nice and clean. Great service, speedy delivery and great product.”

Helpful Report

Posted 7 months ago

Hi Chris, Thank you so much for the fantastic review! We're thrilled to hear that our mat is perfect for keeping your Reformer Pilates studio clean. It's great to know we could provide you with excellent service and a product that meets your needs. Best regards, David

Posted 7 months ago

“greta product which arrived within alloted time slot”

Helpful Report

Posted 7 months ago

Thank you for your positive review! We're so happy to hear that you're pleased with our product and that it arrived within the expected time frame. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 7 months ago

“It’s a decent door mat.”

Helpful Report

Posted 8 months ago

Hi Gary, Thank you for sharing your feedback! We're glad to hear that the doormat is meeting your needs. We aim to provide functional and reliable products. If there's anything else we can help you with in the future, please don't hesitate to reach out! Best regards, David

Posted 8 months ago

“Excellent communication and speedy delivery as requested. Email was almost immediate.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to share your positive feedback! It's wonderful to hear that you were impressed with our communication and speedy delivery. We always try our best to provide efficient service. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 8 months ago

“Promptly delivered and good quality. Accurately cut. Would prefer to have VAT inclusive price from the outset and not added at the end.”

Helpful Report

Posted 8 months ago

Dear C W Smith, Thank you for your review! We're glad to hear that your mat arrived promptly, was cut accurately, and is of good quality. We truly appreciate your feedback about the VAT pricing. We'll take your suggestion into consideration as we continue to improve our customer experience. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 8 months ago

“Delivered on time, good service and an easy experience.”

Helpful Report

Posted 8 months ago

Hi Darren, Thank you for the positive review! We're happy to hear you found our service to be easy and that your order was delivered on time as promised. We appreciate your feedback! Should you have any further needs, please don't hesitate to reach out! Best regards, David

Posted 8 months ago

“Excellent speedy service and good product”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you were happy with our speedy service and the quality of our product. We appreciate your feedback! If you need anything else in the future, please don't hesitate to reach out. Best regards, David

Posted 8 months ago

“I just wanted a new doormat ... what I got, was not only the mat I wanted, but brilliant customer service, after sales communication making sure all was good; excellent product, excellent value, excellent delivery - packed properly and delivered on time - and a way-beyond-excellent experience. I could not be happier !”

First Mats 5 star review on 12th March 2024

Helpful Report

Posted 8 months ago

Dear Mike, Thank you so much for your incredibly kind and detailed review! We're overjoyed to know that we've exceeded your expectations with everything from the product itself to our service, communication, delivery, and value. Best regards, David

Posted 8 months ago

“Excellent customer service and products. Couldn't ask for more really.”

Helpful Report

Posted 8 months ago

Hi Penny, Thank you so much for the fantastic review! We truly appreciate your kind words about our customer service and products. We're committed to providing the best possible experience. Should you need anything else in the future, please don't hesitate to reach out! Best regards, David

Posted 8 months ago

“Both of our orders arrived quickly and the orders were high quality.”

Helpful Report

Posted 8 months ago

Hi Blake, Thank you so much for your positive review! We're thrilled to hear that both of your orders arrived promptly and that you were pleased with the high quality of our products. If you have any more mat needs in the future, please keep us in mind! Best regards, David

Posted 8 months ago

“AZll good as described and on time”

Helpful Report

Posted 8 months ago

Hi John, Thank you for the positive review! We're happy to hear the product was exactly as described and delivered on schedule. Should you have any further needs, please don't hesitate to reach out. Best regards, David

Posted 8 months ago

“Nice mat. As described. Delivered in a timely fashion.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback! We're thrilled to hear that you're happy with your new mat, and it was accurately described and delivered promptly. Should you need anything else in the future, please don't hesitate to reach out. Best regards, David

Posted 8 months ago

“Nice work”

Helpful Report

Posted 8 months ago

Thank you! We appreciate the positive feedback. Kindest regards, David

Posted 8 months ago

“So far so good with our mat, delivered on time and exactly as described. After-sales good having had to contact due to the parcel being delivered to the wrong address.”

Helpful Report

Posted 8 months ago

Hi Martin, Thank you for your feedback! It's great to hear that the mat itself is meeting your expectations and was delivered on time, as described. We're also glad to know that our after-sales support was helpful in resolving the delivery mix-up. Should you have any further questions or needs, please don't hesitate to reach out! Best regards, David

Posted 8 months ago

First Mats is rated 4.8 based on 1,373 reviews