First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great mats. Good price.”

Helpful Report

Posted 11 months ago

Dear Lorraine, Thank you for your succinct yet positive feedback! We're delighted to hear that you are pleased with our mats and find them to be good value for the price. Our aim is always to provide high-quality products at competitive prices. Should you have any further needs or questions, please remember that we're always here to help. Best regards, David.

Posted 11 months ago

“still waiting on my mat to be delivered weeks after ordering and paying for it”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback. We understand how disappointing it can be to wait longer than expected for an order, especially when you're looking forward to your new mat. We sincerely apologise for any inconvenience this delay may have caused. As mentioned in our previous communication, there had been an unexpected delay with the larger mat, which is why we partially dispatched the smaller mat which was in stock. We're still on track to dispatch the remaining mat on your order within this next 2 weeks once the stock has arrived, as per our last conversation. Your satisfaction is extremely important to us, and we are here to support you every step of the way. If there's anything else we can do to help you during this time, please don't hesitate to reach out. Thank you for your patience and understanding. Warm regards, David

Posted 11 months ago

“Ordered and delivered with no fuss. Great price for a fantastic mat - no more mess in the reception area!”

Helpful Report

Posted 11 months ago

Dear Paul, Thank you for your feedback! We're glad to hear that your experience with us was smooth and fuss-free, and that you found our pricing great for the quality of the mat. It's great to know that it's effectively helping to keep your reception area mess-free. We aim to deliver both in terms of product quality and customer experience. Should you have any further needs or questions, please remember we're always here to help! Best regards, David

Posted 11 months ago

“Very pleased with my mat. Good quality and does the job it was intended for. An excellent service from First Mats. From Sue in Bursledon”

Helpful Report

Posted 11 months ago

Dear Sue, Thank you for taking the time to share your satisfaction with our product and service. We're delighted to hear that you're very pleased with the quality of your mat and that it fulfills its intended purpose effectively. At First Mats, we strive to deliver excellent service and it's rewarding to know we've achieved this with your experience. If you have any further needs or questions in the future, please don't hesitate to get in touch. We're always here to help. Best regards, David

Posted 11 months ago

“I am very happy with the custom-sized doormats I recently purchased from First Mats, I found the website easy to navigate and it gave various options for individual size requirements The mats arrived promptly and I was pleasantly surprised at the excellent quality and perfect fit They look great and I would highly recommend them to anyone looking for a good quality non-slip doormat”

Helpful Report

Posted 11 months ago

Dear Maureen, Thank you so much for your detailed and positive review! We're thrilled to hear that you found our website user-friendly and that the customization options met your individual needs. Knowing that the mats arrived promptly, fit perfectly, and that you were pleasantly surprised by their excellent quality is incredibly gratifying for us. Your recommendation is greatly appreciated and motivates us to maintain our high standards. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're always here to help and look forward to seeing you again! Best regards, David

Posted 11 months ago

“Made to measure L and W, good quality backing, easy to cut to fit awkward corners. No need to compromise with "standard" lengths and widths Good value.”

Helpful Report

Posted 11 months ago

Dear Philip, Thank you for taking the time to share your experience with us. We're delighted to hear that you found our made-to-measure service valuable and that the quality of the backing and ease of customization to fit awkward corners met your needs. Our goal is to ensure that our customers don't have to compromise with standard sizes, and your feedback reaffirms our commitment to this. We appreciate your recognition of the value we strive to offer. Should you have any further needs or queries in the future, please remember that we're always here to help. Best regards, David

Posted 11 months ago

“Great speedy delivery and very good quality mat.”

Helpful Report

Posted 11 months ago

Dear Keeley, Thank you for your feedback! We're delighted to hear that you were impressed with the speedy delivery and the quality of the mat. Ensuring prompt service and high-quality products is a priority for us, and it's great to know we hit the mark for you. Should you have any further needs or questions in the future, please don't hesitate to reach out. We're always here to help. Best regards, David

Posted 11 months ago

“Bought a made to measure hall mat....Fabulous Great service, great mat... everything just right Thank you”

Helpful Report

Posted 11 months ago

Dear Gillian, Thank you for your wonderful feedback! We're thrilled to hear that your made-to-measure hall mat is fabulous and that you found our service great. It's always our goal to ensure everything is just right for our customers. Your satisfaction is incredibly important to us. Should you need anything else or have any future questions, please remember we're always here to help. Thank you for choosing us, and we look forward to seeing you again! Best regards, David

Posted 11 months ago

“Reasonable price delivered on time.”

Helpful Report

Posted 11 months ago

Dear Ellen, Thank you for your feedback! We're glad to hear that you found our pricing reasonable and were satisfied with the on-time delivery. We strive to provide a great balance of value and service. Should you need anything else or have any questions in the future, please don't hesitate to reach out. We're always here to assist. Best regards, David.

Posted 11 months ago

“Good service. Order received quickly and was well packaged.”

Helpful Report

Posted 11 months ago

Thank you for your feedback! We're pleased to hear that you experienced good service with us and that your order was received quickly and well-packaged. We strive to ensure a smooth and efficient process from order to delivery. If you have any further questions or needs in the future, please remember we're always here to assist. Best regards, David

Posted 11 months ago

“Excellent service quality and value for money”

Helpful Report

Posted 11 months ago

Dear Jan, Thank you for sharing your positive experience! We're delighted to hear that you found our service to be excellent and our products to offer great quality and value for money. Ensuring customer satisfaction through quality service and products is our top priority. Should you have any further needs or questions, please remember that we're always here to assist you. Best regards, David

Posted 11 months ago

“easy to navigate website, easy to order”

Helpful Report

Posted 11 months ago

Dear Moya, Thank you for your feedback! We're glad to hear that you found our website easy to navigate and the ordering process straightforward. We strive to provide a user-friendly experience for all our customers, and it's great to know we're achieving that goal. If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, David.

Posted 11 months ago

“Quality product, good communication about delivery.”

Helpful Report

Posted 11 months ago

Thank you for your positive feedback! We're delighted to hear that you're satisfied with the quality of our product and our communication regarding delivery. Ensuring a high-quality experience, from product to service, is something we take great pride in. Should you have any more questions or needs in the future, please remember we're always here to help. Best regards, David.

Posted 11 months ago

“We are delighted with our large mat for the kitchen, in the colour that we chose. It was easy to order and we didn't have to wait long even though they make them to size for you! I can recommend this company.”

Helpful Report

Posted 11 months ago

Thank you for your wonderful feedback and recommendation! We're thrilled to hear that you are delighted with your large kitchen mat and that the color and custom sizing met your expectations. It's great to know that you found the ordering process easy and the wait time reasonable. We take pride in providing a seamless and satisfying experience to our customers. Should you have any further needs or questions in the future, please don't hesitate to reach out. Your recommendation means a lot to us. Best regards, David.

Posted 11 months ago

“Well organised website with a large range of mats at competitive prices. Chosen coir mat arrived on time in good condition and looks great.”

Helpful Report

Posted 11 months ago

Dear Robert, Thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our website well-organized and our range of mats both extensive and competitively priced. It's great to know that your chosen coir mat arrived on time, in good condition, and looks great. We always strive to provide a seamless experience from browsing to delivery. If you need any assistance or have any questions in the future, please don't hesitate to reach out to us. Best regards, David.

Posted 11 months ago

“Perfect for muddy dogs and wet weather. Very pleased with the quality and being able to order custom size.”

Helpful Report

Posted 11 months ago

Thank you for your feedback! We're delighted to hear that our mats are serving you well, especially in handling the challenges of muddy dogs and wet weather. It's great to know that the quality met your expectations and that the custom size option was beneficial for you. We strive to provide products that not only meet but exceed our customers' needs. If you have any further questions or requirements, please remember we're always here to assist. Best regards, David.

Posted 11 months ago

“I ordered 100 mats for 2x changing rooms at our small sailing charity. They were delivered when promised and when I began laying them they were so easy to lock together. Some I had to cut to size and this was very simple with a pair of kitchen scissors. The matting has been in use now for several months. It looks good, is comfortable to stand on and all who use it say how lovely it is. Cleaning wise, I hoover over the matting then carefully lift sections to mop underneath. So all in all, a very good investment, Thank you Mary Milton. HYSTS”

Helpful Report

Posted 11 months ago

Dear Mary, Thank you for sharing such detailed feedback about your experience with our mats. We're truly delighted to hear how well they have fit into the changing rooms at your sailing charity and that the ease of installation and maintenance have been up to your expectations. Knowing that the matting is both aesthetically pleasing and comfortable, and receiving positive comments from users, is very gratifying for us. Your acknowledgment of this being a good investment is highly appreciated. Should you need any further assistance or additional products in the future, please remember that we are always here to help. Thank you for choosing us for your organization's needs. Best regards, David.

Posted 11 months ago

“Easy transaction with superb customer service,thank you Richard for the promt correspondance”

Helpful Report

Posted 11 months ago

Dear Steven, Thank you for your kind words and for highlighting the superb customer service you received, especially from Richard. We're glad to know that your transaction was smooth and that our team could assist you efficiently. Customer satisfaction is a top priority for us, and feedback like yours is incredibly motivating. Remember, we're here for any future needs or questions you might have. Best regards, David.

Posted 11 months ago

“An excellent robust and absorbent May. Highly recommended.”

Helpful Report

Posted 11 months ago

Dear Mary, Thank you for your fantastic review! We're thrilled to hear that you find our mat both robust and absorbent. It's always our goal to provide products that not only meet but exceed expectations. Your endorsement is highly valued and appreciated. Should you have any more requirements or any questions in the future, please don't hesitate to reach out to us. We're here to help! Best regards, David.

Posted 11 months ago

“A nice, well-made, hardwearing mat that should last a lifetime. It's positioned just inside our front door and sits on top of our fitted carpet. Unfortunately, and perhaps because of the weave or pile of the carpet it moves and bunches up as it's walked on. We've had this problem with other mats but was hoping as this was a more heavy-duty mat it could solve this problem - but no. We've previously tried carpet gripper tapes of all varieties, underlays etc but nothing has worked so far.”

Helpful Report

Posted 11 months ago

Dear Jamis, Thank you for your honest feedback and the four-star rating. We're glad to hear that you find the mat to be nice, well-made, and hard-wearing. However, the issue you're facing with the mat moving and bunching up on your carpet, we understand how frustrating this can be, especially after trying various solutions. We do offer a few other mats that are specifically designed to be placed onto the carpet, which has a claw-like finish on the back, as opposed to the smooth backing on most mats. Please let me know if there's anything I can help with by calling up on 0121 702 1659 or emailing to info@firstmats.co.uk Best regards, David.

Posted 11 months ago

First Mats is rated 4.8 based on 1,373 reviews