First Mats have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great price, great quality, great customer service 👌
”
- Adam Robinson
“
This was my 4th order for custom mats, as always the price was great, delivery was fast and the customer service was excellent.
”
- Anonymous
“
Ordered a doormat which cut to length. It arrived quickly, was a perfect fit and good quality for the price. Exactly what we wanted. Recommended and we will use again.
”
- Steve Merriman
“
First class, from ordering through to delivery. Good quality product and regular information regarding order status.
”
- Alan Greathead
“
The service is five star from start to finish. Easy to order, quick response to any query, fast delivery and good quality. What more could you need. Many thanks
”
- Helena Bowers
“
Brilliant helpful serviuce on the phone and quick delivery-thank you .
”
- Anonymous
“
I need to return the item & am disappointed to find that I won't recieve a full refund, 20% will be deducted
”
- Philip Metcalfe
“
After three days of ordering (FYI - next day delivery opted ) , I receive a note saying no stock and I have to wait till end sep to receive my order (one month wait) and no refund or discounts offered . Poor service . Think before you order from them.
”
- DK
“
The service is five star from start to finish. Easy to order, quick response to any query, fast delivery and good quality. What more could you need. Many thanks
”
- Helena Bowers
“
excellent service and products, would definately use again.
”
- Ashley Lovett
“
Very pleased with the product
Perfect fit
Very please with the service from start to finish
”
- Jill Eccles
