First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

Write Your review

Tell us how First Mats made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had cutting mats in the past but this 1220mm x 2440mm Cutting Mat is a whole new level, delivered on time in a sturdy box. I won't hesitate to order from these guys in the future and recommend them to colleges in the sign industry.”

Helpful Report

Posted 5 months ago

Hi Paul, Thank you for the excellent review! We're thrilled to hear that our 1220mm x 2440mm Cutting Mat has exceeded your expectations and that it arrived on time in a sturdy box. We appreciate your recommendation and look forward to serving you and your colleagues in the sign industry in the future. Best regards, David

Posted 5 months ago

“Easy to deal with, sample requested and supplied promptly, mats ordered and delivered on time. Delighted and would recommend.”

Helpful Report

Posted 5 months ago

Hi Peter, Thank you for the fantastic review! We're delighted to hear that you found our service easy to deal with, and that the sample and mats were delivered promptly. It's wonderful to know you're pleased with your order and would recommend us. Best regards, David

Posted 5 months ago

“I used first mats for the first time a month ago, to purchase a embroided mat for our golf club clubhouse. They were helpful, super efficient and got it to us in less than 10 working days. A great company, we will use again Nathan”

Helpful Report

Posted 5 months ago

Hi Nathan, Thank you for the wonderful review! We're thrilled to hear that your experience with First Mats was so positive. It's great to know you found our service helpful and efficient, and we're glad we could get your embroidered mat to you so quickly. We look forward to working with you and your golf club again in the future! Best regards, David

Posted 5 months ago

“Product delivered is of good quality. Perfect fit to the space. Excellent customer services.”

Helpful Report

Posted 5 months ago

Hi Candice, Thank you for your wonderful review! We're delighted to hear that the product delivered is of good quality and fits perfectly in your space. It's also great to know that you found our customer service excellent. Your satisfaction is very important to us. Thanks again for your kind words! Best regards, David

Posted 5 months ago

“Half my order arrived missing, however, they were very quick to deal with this and get the other half sent out! Very quick delivery and dispatch!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback! We're sorry to hear that half of your order was initially missing, but we're glad we could quickly resolve the issue and get the rest of your order sent out promptly. We appreciate your understanding and are pleased that you found our delivery and dispatch times to be very quick. Thanks again for your patience and for choosing us! Best regards, David

Posted 5 months ago

“Super friendly corespondence and delivered exactly what and when they said they would.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your wonderful review! We're thrilled to hear that you found our correspondence super friendly and that we delivered exactly what and when we said we would. Your satisfaction is very important to us. Thanks again for your kind words! Best regards, David

Posted 5 months ago

“great service and matt was as described.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review! We're pleased to hear that you received great service and that the mat was exactly as described. Your satisfaction is important to us. Thanks again! Best regards, David

Posted 5 months ago

“fast delivery - thank you”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review! We're glad to hear that you were pleased with the fast delivery. Your support and satisfaction mean a lot to us. Thanks again for sharing! Best regards, David

Posted 5 months ago

“Very good customer service, my small order was delayed but was dealt with quickly and efficiently.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review! We're pleased to hear that you found our customer service very good and that the small delay with your order was addressed quickly and efficiently. Your satisfaction is important to us, and we appreciate your understanding. Thanks again for your feedback! Best regards, David

Posted 5 months ago

“The best service I have ever had from not only an online retailer but any retailer in general. Wanted a rubber kitchen mat to help my disabled French Bulldog stand. Not only was the product of extremely high quality but I received personal phone calls from Simone before and after delivery to check that I was happy with how everything was going. Excellent quality from human beings to human being. Something that’s sadly often lost in an increasingly automated world. Hugely recommended.”

Helpful Report

Posted 6 months ago

Dear Stephen, Thank you so much for your fantastic 5-star rating of First Mats! We are thrilled to hear that our service has been the best you have ever experienced, not only from an online retailer but from any retailer in general. We are glad that our rubber mat has helped Tilly stand, and we take pride in providing products of extremely high quality. Reaching out to you before and after delivery to ensure your satisfaction is something we strive for, and we are delighted that you appreciated the personal touch. We wholeheartedly agree with you that the quality of service from human beings to human beings is often overlooked in today's automated world. Once again, we sincerely thank you for recommending us so highly. If you need any further assistance or have any questions, please do not hesitate to let us know. We look forward to serving you again in the future. Best regards, Simone

Posted 6 months ago

“Quick delivery/ we'll packaged / good quality / my only criticism would be the cut edge was a tad rough , but didn't affect the size overall, would use again .”

Helpful Report

Posted 6 months ago

Hi Alan, Thank you for your review! We're glad to hear that you were pleased with the quick delivery, secure packaging, and good quality of your mat. We appreciate your feedback regarding the rough cut edge and will look into improving this aspect. It's great to know that it didn't affect the overall size and that you would use our services again. Thanks for your constructive feedback and for choosing us! Best regards, David

Posted 6 months ago

“Very good quality mat. Rapid delivery and wonderful customer service offered. Would definitely buy from them again.”

Helpful Report

Posted 6 months ago

Hi Janet, Thank you for your fantastic review! We're delighted to hear that you are pleased with the quality of your mat and that you experienced rapid delivery and wonderful customer service. Your satisfaction is our priority, and we're thrilled to know you would buy from us again. Thanks again for your kind words! Best regards, David

Posted 6 months ago

“Purchased a mat for the entrance to my kitchen. It was not a standard size, however that was not a problem. The mat arrived very quickly, with no difficulty. I am delighted with the mat, perfect size and a lovely dark blue. I would have no hesitation recommending First Mats.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review! We're thrilled to hear that you are delighted with your entrance mat for the kitchen, especially given its non-standard size. It's great to know that it arrived quickly and without any issues. We're also glad that you love the dark blue color. Your satisfaction and recommendation mean a lot to us. Thanks again for choosing First Mats! Best regards, David

Posted 6 months ago

“Bought a made-to-measure mat. Easy to order online. Had to phone to check thickness of mat and staff member was very helpful. Mat arrived quickly and looks excellent and fits perfectly. It is also non slip as advertised.”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review! We're delighted to hear that you had a smooth experience ordering your made-to-measure mat online and that our staff member was very helpful with your inquiry. It's great to know that the mat arrived quickly, looks excellent, fits perfectly, and is non-slip as advertised. Thanks again for your feedback! Best regards, David

Posted 6 months ago

“Very nice mat. Cut perfectly to the size I needed. when cutting on the mat it protects the surface of the desk and eliminates the chances of slipping. everyone in the office loves the look and feel of the Cutting mats.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review! We're thrilled to hear that you are pleased with your mat and that it was cut perfectly to the size you needed. It's great to know that it effectively protects your desk surface and prevents slipping while cutting. We're also glad to hear that everyone in the office loves the look and feel of the cutting mats. Thanks again for your kind words! Best regards, David

Posted 6 months ago

“Really pleased with our recent order with First Mats. Great communication all the way through the ordering process and questions were answered quickly. The quality of the mats are great and our branding looks fantastic on these. Thank you - I highly recommend.”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review! We're delighted to hear that you were pleased with your recent order with us. It's great to know that the communication throughout the ordering process was clear and prompt, and that the quality of the mats, along with the branding, met your expectations. We appreciate your recommendation and are thrilled to have provided a positive experience. Thanks again for choosing us! Best regards, David

Posted 6 months ago

“Superb Company!!!”

Helpful Report

Posted 6 months ago

Thank you for the fantastic feedback! We're thrilled to hear that you consider First Mats a superb company. Your support and satisfaction mean a lot to us. Thanks again for sharing! Best regards, David

Posted 6 months ago

“Very good and proper firing we like It”

Helpful Report

Posted 6 months ago

Hi Gurpal, Thank you for your feedback! We're glad to hear that you're pleased with the mat and that it meets your needs. Your satisfaction is important to us, and we appreciate you sharing your positive experience. Thanks again! Best regards, David

Posted 6 months ago

“First class service from placing order to delivery. One of the mats we wanted was an unusual size; this was dealt with and our order for three mats in total placed. The order came quickly (we live in Shetland!) and exceeded our expectations. Our confirmation e-mail of the order really made my day - nice to have a bit of humour! Thank you!”

Helpful Report

Posted 6 months ago

Hi Kathryn, Thank you for sharing your wonderful review! We're thrilled to hear that you had a first-class experience from placing your order to its delivery. It's great to know that we could accommodate your request for an unusual-sized mat and that your order for three mats was processed swiftly, even to Shetland. We're also glad to hear that the confirmation email brought some humor and joy to your day. Thanks again for your kind words! Best regards, David

Posted 6 months ago

“Speedy response and a quality product.”

Helpful Report

Posted 6 months ago

Hi Graham, Thank you for your positive review! We're pleased to hear that you experienced a speedy response and are satisfied with the quality of our product. Your feedback is greatly appreciated! Thanks again for your support! Best regards, David

Posted 6 months ago

First Mats is rated 4.8 based on 1,373 reviews