First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought cutting mat for my partner to make a large backlit cutting table for dress making. Made it so pattern could be fully open to retrace in a heavier template paper. Then she could arrange pieces on fabric to get most out of it with much wastage. Cutting mat was ordered to size. Much thicker than the hobby cutting mats and cheaper too for size. Was ordered and arrived within a few days. Came rolled but opened out and let it settle. Fits perfect.”

Helpful Report

Posted 1 year ago

Dear Andrew, Thank you so much for your wonderful 5-star review! We are thrilled to hear that the cutting mat you purchased from us has been a perfect fit for your partner's dressmaking needs. It sounds like she has been able to create a fantastic backlit cutting table and optimize her fabric usage efficiently. We take pride in providing high-quality products, and we're delighted to know that our cutting mat exceeded your expectations. The fact that it is thicker than hobby cutting mats and more cost-effective for its size makes it even more satisfying to hear that you found great value in your purchase. We're also glad to hear that the ordering process was smooth and that the cutting mat arrived promptly within a few days. Our goal is to ensure a seamless and efficient experience for our customers from start to finish. If you or your partner have any further questions or require any additional assistance, please don't hesitate to reach out. We're here to help and provide support whenever needed. Thank you again for choosing our cutting mat and for taking the time to leave such a detailed and positive review. We truly appreciate your support, and we look forward to serving you and your partner with any future needs! Best regards, David

Posted 1 year ago

“First class company to deal with.”

Helpful Report

Posted 1 year ago

Dear Jill, Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a first-class experience dealing with our company. Your kind words mean a lot to us. At First Mats, we strive to provide exceptional service, and it's wonderful to know that we met your expectations. We take pride in delivering a positive and seamless customer experience, and your satisfaction is our utmost priority. If there's anything else we can do to further assist you, please don't hesitate to reach out. We are always here to help and value your input. Once again, thank you for choosing our company and for your glowing review. We truly appreciate your support and look forward to serving you again in the future! Warm regards, David

Posted 1 year ago

“The mats themselves were ok I suppose but there's no way in my opinion that they were worth the money we paid for them.”

Helpful Report

Posted 1 year ago

Dear Wayne, Thank you for taking the time to share your feedback with us regarding your recent purchase. We sincerely apologise if our mats did not meet your expectations in terms of value for money. We strive to provide our customers with high-quality products at competitive prices, and we're disappointed to hear that you feel our mats did not deliver in this regard. We appreciate your honest opinion and will certainly take it into consideration as we continue to improve our products and pricing. If you're open to discussing this further, we would appreciate the opportunity to better understand your experience and make it right for you. Please feel free to reach out to our customer service team via phone or email, and we will be more than happy to assist you. Again, we apologise for any inconvenience and appreciate your feedback as it helps us grow and better serve our customers. Warm Regards, Jack First Mats

Posted 1 year ago

“Hi , I was very happy to place order with firstmats since I received lead time expedited from 10 days to 3-4 days.”

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Posted 1 year ago

“Great quality mat really pleased with it”

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Posted 1 year ago

“Great product that we can cut to size. Prompt delivery”

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Posted 1 year ago

“Prompt delivery”

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Posted 1 year ago

“Nice and quality mat.. value for the money!”

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Posted 1 year ago

“We bought our original mat from you some years ago and it is still in excellent condition so when we wanted a mat for another area First Mats was our obvious choice.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star review Stewart! We're thrilled to hear that your original mat from First Mats has stood the test of time and continues to serve you well. It's an honor to be your go-to choice for high-quality mats, and we're grateful for your continued trust in our products. We take great pride in offering durable and reliable mats that meet the needs of our customers, and it's always encouraging to hear from satisfied customers like you. Your feedback helps us continue to improve our products and services to ensure we're always meeting your expectations. Thank you once again for your kind words and for choosing First Mats for your additional mat needs. We look forward to providing you with exceptional products and service for years to come. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team. Warm regards, Jack First Mats Team

Posted 1 year ago

“Nice company to deal with and a good Web site, which is easy to use and order from.”

First Mats 5 star review on 2nd May 2023

Helpful Report

Posted 1 year ago

“The first coir matt that was delivered had a manufacturing fault it was replaced straight away. Good service”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for taking the time to share your experience with us. We apologise for the inconvenience caused by the manufacturing fault in the initial coir mat that you received. We understand how important it is to provide our customers with high-quality products, and we're glad we could promptly replace the faulty mat for you. At First Mats, we are committed to delivering excellent customer service, and we're pleased to hear that we was able to address your concern efficiently. Your feedback helps us identify areas for improvement and ensure that we maintain the highest standards in our products and services. Thank you for your understanding and for giving us the opportunity to make things right. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. Warm regards, Jack

Posted 1 year ago

“The mat is good quality and it came quickly. I would order from First Mats again.”

Helpful Report

Posted 1 year ago

Dear Chloe, Thank you for taking the time to share your positive experience with First Mats! We're delighted to hear that you are satisfied with the quality of the mat and the quick delivery time. Your feedback is important to us as it helps us maintain and improve our products and services. It's great to know that you would consider ordering from First Mats again, and we truly appreciate your support. If you have any questions or need assistance in the future, please don't hesitate to reach out to our customer support team. We look forward to serving you again soon! Warm regards, Jack First Mats Team

Posted 1 year ago

“prompt service excellent product and value for money”

Helpful Report

Posted 1 year ago

Dear Jeannette, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you found our service to be prompt, and that you are pleased with the quality and value of our product. At First Mats, we are committed to providing our customers with exceptional products and services, and it's always wonderful to receive feedback that reflects this commitment. Your kind words motivate us to continue working hard to meet and exceed your expectations. We truly appreciate your support, and if you have any questions or need assistance in the future, please don't hesitate to reach out to our customer support team. We look forward to serving you again soon! Warm regards, Jack First Mats Team

Posted 1 year ago

“Prompt and courteous service. Quality as expected. Would use again.”

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Posted 1 year ago

“Just what we wanted. ordered and delivered without any issues- Great service”

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Posted 1 year ago

“Not used the mat yet but everything good to date, advice, interaction, delivery all 100%. Let's hope the mat lives up to the current performance”

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Posted 1 year ago

“Lovely thick mat just as we had ordered and plenty of communication along the process to delivery. Will definitely recommend them.”

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Posted 1 year ago

“Excellent service,and an excellent mat as well”

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Posted 1 year ago

“excellent service. The two mats appear to be good so far!”

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Posted 1 year ago

“We highly recommend it. It is very good quality, hard wearing mat for our shop entrance. We also appreciated for very quick delivery and it made it before our Grand opening. Thank you”

Helpful Report

Posted 1 year ago

First Mats is rated 4.8 based on 1,373 reviews