First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely pleased with my custom made mats. The customer service and delivery were excellent. Prior to placing my order, I telephoned as I had queries regarding the sizing of the mats and my queries were answered very satisfactorily by one of your friendly, helpful staff.”

Helpful Report

Posted 1 year ago

Thank you for sharing such a detailed and positive review! We're elated to hear that you're extremely pleased with your custom-made mats and found our customer service and delivery up to the mark. It's always our aim to provide prompt and helpful answers to any queries our customers may have, so it's heartening to hear that our staff was able to assist you satisfactorily. Should you have any more questions or needs in the future, please don't hesitate to reach out. We're always here to help. Best regards, David.

Posted 1 year ago

“Everything was perfect! I was able to order the mat size I wanted and it was delivered within 2 days! I wouldn't hesitate to order again! Thank you for a first-class service!”

Helpful Report

Posted 1 year ago

Dear Sandra, Thank you for your glowing feedback! We're overjoyed to hear that everything was perfect and that you were able to get the mat size you desired with such prompt delivery. Your kind words and intention to order again mean a lot to us. Always remember, we're here to provide you with first-class service whenever you need. Thank you for choosing us! Best regards, David.

Posted 1 year ago

“Very helpful and efficient with a custom order. Matt was fairly priced and looks excellent. Will not hesitate to use again.”

First Mats 5 star review on 23rd October 2023

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for your wonderful feedback! We're thrilled to hear that you found our team helpful and efficient, especially with your custom order. Knowing that you found the custom mat fairly priced and of excellent quality is music to our ears. We truly appreciate your intention to use our services again and are always here to assist with any future needs. Best regards, David.

Posted 1 year ago

“We are very pleased with this mat, which stands on the little verandah of the summer house. It will protect the wooden slatted base outside the door. It is a good size, fit for purpose and arrived promptly.”

Helpful Report

Posted 1 year ago

“excellent service and produck will use again”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for your wonderful feedback! We're thrilled to hear that you found our service and product to be excellent. Your intention to use our services again truly means a lot to us. Whenever you have any needs or questions in the future, please remember that we're always here to assist. Best regards, David.

Posted 1 year ago

“Good service and quality product. I recommend them for custom mats.”

Helpful Report

Posted 1 year ago

Dear Alex, Thank you for your positive feedback! We're delighted to hear that you found our service commendable and our products of high quality. Your recommendation, especially for custom mats, is greatly appreciated. Should you have any other requirements or queries in the future, don't hesitate to reach out. We're always here to help. Best regards, David.

Posted 1 year ago

“Wanted a mat to go in my camper. Great service, swift delivery and the mat fits perfectly.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you for sharing your experience with us! We're thrilled to hear that the mat fits perfectly in your camper and that you were satisfied with our service and swift delivery. It's always our goal to ensure our customers receive products that meet their specific needs. Should you require anything else or have any questions in the future, please remember we're always here to assist. Best regards, David.

Posted 1 year ago

“Great company to deal with and has fast service, will definitely use again.”

Helpful Report

Posted 1 year ago

Dear Andy, Thank you for your positive feedback! We're delighted to hear about your experience with our company and the promptness of our service. Your intention to use our services again truly means a lot to us. Whenever you need anything or have any questions in the future, please remember that we're just a call or message away. Best regards, David.

Posted 1 year ago

“Excellent mat fitting nicely in the kitchen adjacent to the exterior door to the rear garden, this helps to pick up debris from our Dog and any muddy boots we have worn while out excising the dog. Highly Recommended.”

Helpful Report

Posted 1 year ago

Dear Anthony, Thank you for your detailed feedback! We're delighted to hear that our mat fits perfectly in your kitchen and aids in keeping the area clean, especially after fun outings with your dog. Your recommendation means a lot to us, and we truly appreciate the trust you've placed in our products. Should you have any more requirements or questions in the future, please know that we're always here to assist. Best regards, David.

Posted 1 year ago

“Order was despatched to me I think, within 3 days & the colour & quality was very good. I was delighted with the product.”

Helpful Report

Posted 1 year ago

Dear Jean, Thank you for your wonderful feedback! We're thrilled to hear that you received your order promptly and were delighted with the color and quality of the product. It's our aim to consistently meet and exceed our customers' expectations. Should you have any more queries or need other products in the future, please remember we're always here to assist. We look forward to serving you again. Best regards, David.

Posted 1 year ago

“Nice mat delivered safely.”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you for sharing your experience with us! We're delighted to hear that you were pleased with the quality of the mat and that it was delivered safely to you. Your satisfaction is our utmost priority. Should you have any more requirements or questions in the future, please know we're always here to help. Best regards, David.

Posted 1 year ago

“Quick delivery”

Helpful Report

Posted 1 year ago

Dear Gurbinder, Thank you for your feedback! We're pleased to hear that you were satisfied with our quick delivery. We always strive to ensure timely service for our customers. Remember, if you have any questions or needs in the future, we're here to assist. Best regards, David.

Posted 1 year ago

“We now have 3 First Mats - large rubber mats for External use. Ordered 2 but one had a fault. It was readily replaced and with a bit of tough glue is useable outside the shed. Would recommend without hesitation”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your detailed feedback! Our apologies for the inconvenience with the faulty mat, but we're glad we could resolve the issue swiftly. Your recommendation means a lot to us, and we truly appreciate your continued trust in our products. Should you need any further assistance or have more requirements in the future, please don't hesitate to get in touch. We're always here to help. Best regards, David.

Posted 1 year ago

“Storage boxes strong just wharf I required”

Helpful Report

Posted 1 year ago

Dear Janet, Thank you for your feedback! We're thrilled to hear that our storage boxes met your requirements. It's our mission to provide quality products that meet our customers' needs. Should you have any more queries or require other products in the future, please know that we're always here to assist. Best regards, David.

Posted 1 year ago

“I haven’t received all the order despite 2 phone calls to chase delivery. No one has been able to say when my brush matting will be delivered from order #26623 made weeks ago!!!!”

Helpful Report

Posted 1 year ago

Dear Julie, Firstly, I sincerely apologize for the inconvenience you've faced with your order #26623. I was glad to see that this had been delivered not long after, but again I can't apologise enough for the lack of clarity on providing the tracking. We have now worked with our warehouse and revamped the entire system to make sure this does not happen again. Once again, I apologise for the oversight and appreciate your patience. Thank you for bringing this to our attention. Best regards, David.

Posted 1 year ago

“very good communication and quick delivery”

Helpful Report

Posted 1 year ago

Dear Will, Thank you for sharing your experience with us! We're delighted to hear that you appreciated our communication and prompt delivery. Ensuring that our customers are informed and satisfied is essential to us. Remember, if you have any more questions or needs in the future, we're always here to help. Best regards, David.

Posted 1 year ago

“Swift delivery and exactly what I wanted. Many thanks”

Helpful Report

Posted 1 year ago

Dear Jane, Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our swift delivery and that the product met your expectations. Your satisfaction is our top priority, and we're always aiming to provide the best service possible. Should you need anything else or have any questions in the future, please don't hesitate to reach out. Many thanks for choosing First Mats! Best regards, David.

Posted 1 year ago

“I purchased the Grey ones and to be honest they are not suitable for home use. They would be ideal for industrial usage. But definitely not for a home”

Helpful Report

Posted 1 year ago

Hi Anthony, Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that our Grey EntryPlus Entrance Mat did not meet your expectations for home use. Our aim is to provide versatile mats that cater to both home and industrial settings, and we take your input seriously. We understand that every customer has unique needs and preferences, and we continually strive to improve our products based on the feedback we receive. If you have any further concerns or suggestions, we'd be more than happy to hear from you. Additionally, we have a variety of other mat options that might better suit your home’s needs, and our customer service team is available to assist you in finding the perfect match. Thank you once again for your valuable feedback, and we hope to have the opportunity to better serve you in the future. Warm regards, David

Posted 1 year ago

“Excellent Service”

Helpful Report

Posted 1 year ago

“Great quality - to cut and apply as buffers.”

Helpful Report

Posted 1 year ago

Dear Chris, Thank you for your positive feedback! We're delighted to hear that you found our product to be of great quality and suitable for your needs. Your satisfaction is always our goal, and we're happy to have met that mark with you. If you have any other needs or questions in the future, remember we're just a call or message away. Best regards, David.

Posted 1 year ago

First Mats is rated 4.8 based on 1,373 reviews