First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,373 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely big dark brown mat which arrives promptly and is saving my floor from muddy footprints. Excellent service and great mat”

Helpful Report

Posted 10 months ago

Dear Alex, Thank you for your wonderful feedback! We're delighted to hear that your new dark brown mat is serving its purpose well and protecting your floor from muddy footprints. Knowing that you received it promptly and are satisfied with both the product and service is incredibly gratifying for us. We strive to provide excellent service and quality products, and it's great to know we've met your expectations. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 10 months ago

“A Very good product had a few problems with delivery uPS was at fault but first mats customer service were great Thank you David !!!”

Helpful Report

Posted 10 months ago

Dear Franko, Thank you for your understanding and positive words about our product and customer service. We're sorry to hear about the issues you experienced with the UPS delivery but are relieved that our team was able to assist you effectively. Your satisfaction is very important to us, and we're committed to ensuring a smooth experience, even when unexpected challenges arise. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 10 months ago

“Ordered an 800 x 1200 white cutting mat for my wife's dressmaking cutting table. Wanted an 800 x 1600 cut to size but the cost was double so opted to try the standard size offered. The mat arrived much quicker than expected in rolled form but laid flat within 24 hours even though it was stored for a few weeks before unrolling. So far does the job well but only been in use since Christmas. The full size mat would be better but this does what is required for now and I understand that materials are manufactured in standard widths which impacts the cut to size cost.”

Helpful Report

Posted 10 months ago

Dear Steven, Thank you for taking the time to provide such detailed feedback on your order of the white cutting mat for your wife's dressmaking table. We're glad to hear that it arrived quicker than expected and settled well into its shape, serving its purpose effectively. Your understanding of the sizing and cost considerations is greatly appreciated. We strive to balance quality with affordability and are always looking for ways to improve our offerings based on customer feedback. Should the mat continue to meet your needs well, or if you find yourself ready to explore larger sizes in the future, please don't hesitate to reach out. We're here to help with any questions or further requirements you might have. Thank you for choosing our product, and we hope it continues to aid in your wife's dressmaking endeavors. Best regards, David.

Posted 10 months ago

“Really pleased with my front door mat. It was sliding on my tiles but after buying a non slip rubbery gripper Mat to go under it, problem solved”

First Mats 5 star review on 7th January 2024

Helpful Report

Posted 10 months ago

Dear Amanda, Thank you for sharing your experience! We're so glad to hear that you're really pleased with your front door mat and that you found a clever solution for the slipping issue. It's great to know that it works perfectly on your tiles. Your satisfaction is important to us, and we're here to assist with any further needs or questions you might have. Thank you for choosing our product, and we hope it continues to serve you well. Best regards, David.

Posted 10 months ago

“Easy to order. Great it could be ordered to size that suited us. Prompt delivery. Very pleased with the mat.”

Helpful Report

Posted 10 months ago

Thank you for your positive feedback! We're delighted to hear that you found the ordering process easy and appreciated the ability to customize the size to suit your needs. Knowing that the delivery was prompt and that you are very pleased with the mat is incredibly gratifying for us. We strive to provide a seamless and satisfying experience for all our customers. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 10 months ago

“More than happy with the purchase - good value for money and great quality too.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your satisfaction with your purchase. We're thrilled to hear that you found it to be good value for money and of great quality. Ensuring our customers feel they've made a worthwhile investment is important to us, and your feedback is a wonderful affirmation. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 10 months ago

“Very quick delivery and just what I wanted”

Helpful Report

Posted 10 months ago

Dear Jacqueline, Thank you for your feedback! We're delighted to hear that your delivery was quick and the product was exactly what you wanted. We strive to provide a seamless and satisfactory experience for all our customers, and it's wonderful to know we've achieved that for you. Should you have any further needs or questions, please remember we're always here to help. Best regards, David.

Posted 10 months ago

“Very happy with the whole transaction, just wish there were more colours”

Helpful Report

Posted 10 months ago

Dear Carole, Thank you for sharing your positive experience with the transaction. We're glad to hear that you're very happy with it. We appreciate your feedback regarding the color range; customer suggestions are invaluable in helping us improve and expand our offerings. We will certainly take your comments into consideration as we continue to evolve and update our product selections. Should you have any further needs or questions, please remember that we're always here to help. Best regards, David

Posted 10 months ago

“lovely mat, and very helpful customer service,mat colour was out of stock and very helpful man went out of his way to arrange quick delivery when it came back into stock. thank you”

Helpful Report

Posted 10 months ago

Dear Lorraine, Thank you for your kind words and understanding regarding the stock situation. We're thrilled to hear that you love your new mat and that our customer service team was able to assist you effectively, ensuring a quick delivery once the color was back in stock. Your satisfaction is our top priority, and it's heartening to know we were able to meet your expectations. Should you have any more needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 10 months ago

“Easy to tailor the product and completed and delivered quickly.”

Helpful Report

Posted 10 months ago

Dear Ian, Thank you for your positive feedback! We're delighted to hear that you found the process of tailoring the product easy and were pleased with the quick completion and delivery. We strive to make our ordering process as user-friendly and efficient as possible, so it's great to know we met your expectations. Should you have any further needs or questions, please remember we're always here to assist. Best regards, David.

Posted 10 months ago

“Excellent prompt service. The product itself is ideal for our needs (In an entrance porch); also a good range of colours and sizes.”

Helpful Report

Posted 10 months ago

Dear Alan, Thank you for your excellent review! We're so pleased to hear that you found our service prompt and the product ideal for your entrance porch needs, with a satisfying range of colors and sizes to choose from. We aim to provide a variety of options to best fit our customers' specific requirements. Should you have any further questions or needs in the future, please remember that we're always here to help. Best regards, David.

Posted 10 months ago

“Poor quality Mat cracked within a week”

Helpful Report

Posted 10 months ago

I'm truly sorry to hear about your experience with our Recycled PET Office Chair Mat. It's disappointing to learn that it cracked within such a short time, as this is certainly not the standard of quality we strive for. We take your feedback seriously and would like to address this issue promptly to ensure your satisfaction. I will reach out directly as we'd like to discuss a resolution. Your satisfaction is incredibly important to us, and we are committed to making this right for you. Thank you for bringing this to our attention. We look forward to speaking with you soon to find a suitable solution. Best regards, David.

Posted 10 months ago

“Arrived in good time and for a reasonable price.”

Helpful Report

Posted 10 months ago

“The customer service is excellent, there choice is fabulous, sizes to suit everyone and different styles.”

Helpful Report

Posted 10 months ago

Thank you for your wonderful feedback! We're delighted to hear that you found our customer service to be excellent and our range of choices and sizes both fabulous and accommodating. We strive to provide a diverse selection to meet everyone's needs and styles, and it's great to know we've succeeded in doing so for you. Should you have any further needs or questions in the future, please remember we're always here to assist. Best regards, David.

Posted 10 months ago

“Outstanding products and customer service.”

Helpful Report

Posted 10 months ago

Thank you for your outstanding review! We're thrilled to hear that you are pleased with both our products and customer service. We strive to provide an exceptional experience for all our customers, and your feedback affirms our commitment to excellence. Should you need any further assistance or have any questions in the future, please remember we're always here to help. Best regards, David.

Posted 10 months ago

“Excellent quality products backed up by good customer service. I would recommend First Mats without hesitation.”

Helpful Report

Posted 10 months ago

Thank you so much for your excellent review and recommendation! We're thrilled to hear that you are pleased with the quality of our products and the level of customer service you received. Your endorsement without hesitation is highly appreciated and motivates us to continue providing the best possible experience to all our customers. Should you need any assistance or have any questions in the future, please remember we're always here to help. Best regards, David.

Posted 10 months ago

“The weight in the mats is not heavy enough so they move on the floor and curl up easily”

Helpful Report

Posted 10 months ago

Dear Carole, Thank you for taking the time to provide us with your feedback. We're sorry to hear that the mats aren't meeting your expectations in terms of weight and stability. We understand how important it is for mats to stay in place and remain flat for functionality and safety. We take your concerns seriously and would like to address this issue to ensure your satisfaction. Please feel free to reach out to us directly at info@firstmats.co.uk so we can discuss potential solutions. Your feedback is invaluable in helping us improve our products and service. Best regards, David.

Posted 10 months ago

“Good quality, quick delivery and reasonable prices.”

Helpful Report

Posted 10 months ago

Dear Ian, Thank you for your positive feedback. We're delighted to hear that you are satisfied with the quality of our products, found our delivery quick, and our prices reasonable. We strive to provide a great experience for all our customers, and your satisfaction is a testament to our efforts. Should you have any further needs or questions in the future, please remember we're always here to help. Best regards, David.

Posted 10 months ago

“I was not happy with the poor quality of the coir matting I purchased and so I wrote the person named on this request for a review. I did not receive the courtesy of a reply.”

Helpful Report

Posted 10 months ago

Dear Mike, First and foremost, I want to extend my sincerest apologies for the dissatisfaction you've experienced with the quality of the coir matting and the lack of response to your concerns. Your feedback is incredibly important to us, and we deeply regret any frustration this has caused. Please be aware that our operations were closed over the Christmas period, which may have contributed to the delay in our response. The invitation you received for this review is part of an automated system and does not reflect our intention to overlook your concerns. We take matters like this very seriously and want to assure you that we will be reaching out to you privately to address and resolve the issues you've experienced with the product and our service. Your satisfaction and trust in us are paramount, and we are committed to making this right. Thank you for bringing this to our attention, and please expect a follow-up from us shortly. We are dedicated to ensuring a resolution that meets your expectations and restores your confidence in our company. Best regards, David

Posted 10 months ago

“Good 2 stoke generator very light good for a small caravan”

Helpful Report

Posted 10 months ago

Dear Paul, Thank you for taking the time to provide feedback on your 2-stroke generator. We're glad to hear that it's serving you well and that its lightweight nature makes it a good fit for your small caravan. It's always great to know when our products enhance our customers' experiences and meet their specific needs. Should you have any questions or require further assistance, please don't hesitate to reach out. We're here to help ensure you get the most out of your purchase. Best regards, David.

Posted 10 months ago

First Mats is rated 4.8 based on 1,373 reviews