First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,374 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

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First Mats 5 star review on 10th November 2024

Sophie Betts

First Mats 5 star review on 8th November 2024

Anonymous

First Mats 5 star review on 13th October 2024

Colin Bowsher

First Mats 5 star review on 9th October 2024

Aidan Alexander Young

First Mats 5 star review on 29th September 2024

Steven Ashling

First Mats 5 star review on 11th September 2024

Nathania Sweetman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't have the mats I wanted in brown, so opted for the blue. The mats are of good quality and stop the dirt, however I opted for blue, 2 different sizes. When they arrived the mats were different blues so not fit for purpose for me. Also the larger one has a very strong rubber smell. Good customer service, helpful staff.”

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Posted 3 years ago

“The mat is just as thin as advertised which is good but I think they are very overpriced.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Still awaiting delivery, already has been 3 Weeks. They said they have tried to deliver last week even though I was at home and nothing since. Impossible to contact to rearrange. AVOID.”

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Posted 3 years ago

Dear Kevin, I'm very sorry for the delay with your order. The tracking information does show that the order was shipped when expected, but UPS hasn't been able to make the delivery to you. We are in contact with them now to establish why and are arranging redelivery for you. I will contact you directly today with a more detailed update. Please accept my apologies. Kindest regards, Richard

Posted 3 years ago

“First class service. Customer Services initially sent me free samples of shortlisted possibilities for my long to narrow shower. This allowed me to make the right choice. Order arrived within one week but unfortunatately they had sent the wrong colour mat. I contacted Customer Services again and they apologised profusely and corrected their error within three working days. Mistakes will always occur but First Mats corrected theirs promptly and that is what matters.”

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Posted 3 years ago

“I chose First Mats as it was impossible to find the right size door mat for my entryway. They had a customisable size option so this gave me a perfect door mat! No more time wasting looking for the right one! The quality is great and the speed of delivery was good. The customer service was friendly and helpful. I wouldn't hesitate ordering from here again. Thank you! :)”

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Posted 3 years ago

“Brilliant service, quick response and very helpful. Got my mat cut to fit my table, very prompt delivery. The mat is lovely quality, thicker than the ones I was using. Looks great and I love that: 1. my rotary blade no longer falls off the edge when cutting out 2. I don’t have to keep moving the mat or the material 3. I can cut anywhere on my table 4. No more mis-cuts where the old mats joined 5. I can lay out full side patterns. So Happy With My Mat! 🥰”

First Mats 5 star review on 14th April 2021

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Posted 3 years ago

“Excellent service, matting arrived very quickly and looks great.”

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Posted 3 years ago

“The mats look amazing and will be great at our Bowling Club ready for all the usual wear and tear, very grateful, thanks, highly recommended”

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Posted 3 years ago

“Really pleased with our made to measure doormat - looks smart and is practical”

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Posted 3 years ago

“Excellent product at a very competitive price. I had to contact customer service as I need to exchange my order for bigger size, Isobel has been absolutely brilliant, very helpful and accommodating. Defiantly recommend this company.”

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Posted 3 years ago

“Great price and fast easy ordering and delivery, what more could you want 5 *****”

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Posted 3 years ago

“I am very pleased with the high quality of the mats I have purchased. Customer service was excellent and it was really good to get samples quickly.”

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Posted 3 years ago

“Product was a good price for a large mat, delivery was timely and on schedule. Product came rolled up for space saving and was easy to remove from packaging and lay out in my home gym. Good quality material, 10mm thickness was more than enough for my use purpose which will be under a power rack.”

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Posted 3 years ago

“Prompt deliver and excellent quality.”

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Posted 3 years ago

“Excellent company, good product and good service”

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Posted 3 years ago

“This is the second time I have used Just Mats to supply coir door mats for mat wells. On both occasions they have been fast and the product (cut to size) has been of high quality. I highly recommend them.”

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Posted 3 years ago

“All i had to do was enter the measurements for the well. Carpet arrived promptly excellent quality. Would use again.”

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Posted 3 years ago

“Only just received our mat, but I am impressed with it’s sturdiness and size. Just what we wanted outside our front door.”

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Posted 3 years ago

“Great service. Good quality,”

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Posted 3 years ago

First Mats is rated 4.8 based on 1,374 reviews